- Report: #30256
Report - Rebuttal - Arbitrate
Complaint Review: CapitalFirst
CapitalFirst18495 S. Dixie Highway # 228 Miami, Florida U.S.A.
Capital First ripoff fraudulent solicitation dishonest billing Miami Florida
*0: Capital First continued ripoff
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The trial membership would not start until I had received the company's brochure and confirming documentation.
The company did not send me the confirming documentation and I initially forgot about all of this. Then, lo and behold, on about 8/5/02 suddenly deducted from my checking account was $59.95 and $99.95.
Upon immediately calling the customer service number, I was informed that no one at customer service could not give refunds or cancel memberships, that that was handled "at corporate," there was absolutely no phone number or name at corporate that could be given out to the public, but did say that I would receive a refund within 14 days of making written request.
So I mailed my complaint and cancellation to corporate on 8/6/02 demanded an immediate full refund. About 20 days later, having not received a refund, I called customer service again and was told this time that the company changed its refund policy to 30 days. To date (9/17/02), I have not received a refund nor has anyone at CapitalFirst acknowledged my 8/6/02 letter.
I also filed a complaint against the company with the Florida BBB -- and to date I have not received acknowledgement from the BBB of the filing of my complaint or that the BBB has reported my complaint to CapitalFirst.
Perhaps a class action is in order.
St. Paul, Minnesota
This report was posted on Ripoff Report on 09/17/2002 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/CapitalFirst/Miami-Florida-33157/Capital-First-ripoff-fraudulent-solicitation-dishonest-billing-Miami-Florida-30256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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