• Report: #705375

Complaint Review: Capitol Gold Group

  • Submitted: Sat, March 12, 2011
  • Updated: Fri, April 22, 2011

  • Reported By: Ann — Sun Valley California United States of America
Capitol Gold Group
5850 Canoga Ave, Ste 400, Woodland Hills, CA 91367 woodland hills, California United States of America

Capital Gold Group Scam Review | Complaints INVESTIGATION: Capital Gold Group, Inc. commitment to 100% client satisfaction, Capital Gold Group, Inc., one of America's leading sources of Pre-1933 numismatic coins, gold and silver bullion coins and bars, Precious Metals IRAs, for individual investors, financial advisors, broker-dealers, institutions. committed to 100% customer satisfaction.
*UPDATE: Ooops! . the issue is with Sterling Trust and not Capital Gold Group. Sterling Trust is incorrectly listing the value minted numismatic gold coins being the same as the spot price of gold. This is not accurate. So, apparently the issue is with Sterling Trust and not Capital Gold Group.

*Author of original report: UPDATE: Reporting issue with the holding company

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SPECIAL UPDATE: April 22 2011: Capital Gold Group Inc.remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Capital Gold Group Inc.is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Capital Gold Group Inc.has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Capital Gold Group Inc.has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Capital Gold Group Inc.remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Capital Gold Group Inc.is Rip-off Report Verified

Rip-off Report Investigation:

Editors UPDATE: Positive Rating and Recognition has been given to Capital Gold Group, Inc. for its Commitment to Excellence in customer service.

Rip-off Reports investigation of Capital Gold Group, Inc., a leading physical gold and precious metals provider, revealed that Capital Gold Group Customer Care has an ongoing commitment to total client satisfaction. Capital Gold Group has made a commitment to always works towards finding a mutually satisfactory resolution to any client issues, complaints or concerns-- past, present and future, and their goal is 100% customer satisfaction. Improvements to CGG's Customer Care program insure that every customer service issue is logged and tracked to ultimate resolution. Capital Gold Group Customer Care listens carefully to each client concern and sees each one as an opportunity to increase company efficiency, to improve employee training programs, to increase customer awareness, and to improve client relations. Capital Gold Group places great emphasis on listening to its clients and responding in a timely and appropriate way.

One of Capital Gold Group's top executives stated to Rip-off Report that CGG's business philosophy sees each and every client as a precious resource and must be treated as such. Its commitment to complete transparency and unmatched customer care is the key to building lasting, professional relationships which ultimately insure repeat and referral business from its clients. The Capital Gold Group executive stated that by adopting this philosophy, they can be certain that the enterprise will be successful now and in the future.

Another top executive of the company stated to Rip-off Report that Capital Gold Group strives to provide value-added service for their clients that includes a dedicated Gold Specialist who becomes each client's primary contact. The assigned Gold Specialist first educates the client so that they can move foward with confidence, and then guides the client in the acquisition of physical gold, silver, or other precious metals. They also provide periodic valuations as well as financial news and market updates in the future. Further, as an Accredited Business of the Better Business Bureau, Capital Gold Group adheres to the ethical standards set forth by the BBB for every business receiving accreditation.

Capital Gold Group's ultimate goal is to provide world-class service to go along with the globally recognized assets it offers, and to provide its clients the best quality, value and professional excellence in the industry. Some of the other things Rip-off Report learned in the course of its investigation: Capital Gold Group business was established in 2000 and incorporated in 2003 by its current CEO, Jonathan Rose, to provide the public with access to the safety and wealth preservation of owning gold, silver, and other precious metals in physical form. Jonathan Rose, RFC, is recognized as a leading expert and keynote speaker on gold and precious metals markets worldwide. With over 50,000 satisfied clients, Capital Gold Group is a precious metals company that everyone from the individual investor to large institutions can trust to do what they say, and to adhere to the terms stated in their Terms & Conditions Agreement that governs every transaction.

Rip-off Report has confirmed that Capital Gold Group takes quality control very seriously. Capital Gold Group has recently increased the staffing of their Customer Care program, and to insure quality service, records every call to their toll-free number for the protection of their clients. Capital Gold Group also provides live representatives to take calls 24 hours a day, 7 days a week, and has an after hours emergency contact to insure full time availability to assist clients with any issues that may develop. Rip-off Report was pleased to learn that Capital Gold Group's past and current approach to business is focused on its commitment toward total client satisfaction.

Capital Gold Group recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's investigation, Capital Gold Group has made organizational changes allowing their clients a more streamlined approach to the problem resolution and a total overall commitment to the client experience.

In summary, after our investigation, which included discussions with Capital Gold Group executives, Rip-off Report is convinced that Capital Gold Group has been and is committed to quality delivery of services resulting in total client satisfaction.

Read more about Capital Gold Group Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ...yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.


===================== Capitol Gold Group  Scalped by Capital Gold Group woodland hills, California

In August 2010, I heard an advertisement on KKLA for an investment company called Capital Gold Group.  I had lost quite a bit of my 401K in the stock market.   So, I decided to move my 401K into gold.
I had started with a little over $16,000.  They charged me a processing fee and my available balance when down to $15,954.97.   When I finally saw a statement, they charged me $2134.66 per oz for gold and show that I have 7.50 oz of gold.  They take their processing fee and my balance $15,476.60. 

The holding company is Sterling Trust;  they are showing the 7.25 oz however, the value is $1450.00 per ounce.   The nature of this type of scalping is hidden in the difference between $2134.66 per once and $1450.00 per ounce.  The December balance with Sterling Trust started with 11,526.14 and ended up 10,517.47;  and the price of gold on the market increase.  They are reporting a degree in value;  not an increase.   By moving my 401K over to this group, I was fleeced  for almost $5,000 within 6 months.

I have been robbed.  How can I make this right?

This report was posted on Ripoff Report on 03/12/2011 06:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Capitol-Gold-Group/woodland-hills-California-91367/Capital-Gold-Group-Scam-Review-Complaints-INVESTIGATION-Capital-Gold-Group-Inc-commit-705375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

UPDATE: Reporting issue with the holding company


After completing my masters thesis, I finally had time to review my finances. One task item was to review the more of my 401K into precious metals. I compared the sales receipt of Capital Gold Group to the statement from the holding company, Sterling Trust. I became very upset when I saw several thousands of dollars difference between the two statements.
I work hard for my money; and I have a new relationship with Capital Gold Group and Sterling Trust. So, trust is being built.   On Saturday, I believed that I had been robbed because of the differences between the two statements.
One from Sterling Trust and another from Capital Gold Group.
What Sterling Trust lists and what I was sold are different .25, .50 and 1.0 ounce American Gold Eagle proof coins.
These are minted numismatic gold coins.  They are not gold bullion.  In the case of American Gold Eagles,  the value of minted numismatic coins is about $500 to $600 dollars per ounce more than gold bullion.    Multiply this across several coins, the difference ends up being thousands of dollars.
Another part of this:  Sterling Trust is incorrectly listing the value minted numismatic gold coins as being the same as the spot price of gold.  This is not accurate.  So, apparently the issue is with Sterling Trust and not Capital Gold Group.
And it is a reporting issue of their price per ounce.

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