- Report: #853747
Report - Rebuttal - Arbitrate
Complaint Review: Capitol Music
Capitol Music3834 Harrison Road Montgomery, Alabama United States of America
Capitol Music They don't keep their records, so they'll try to collect monies from you that you have already paid! Montgomery, Alabama
*UPDATE Employee: Small Business Woes
and then, as I was in town far more often playing with the Montgomery Symphony and also reorganizing their library over the summer, I came in to the store and made cash payments on the horn for totaling $200 in April, May, June, and $100 in July. I made sure to pay off the horn by July, as in August I took a job playing trombone for a cruise line, and would not be able to stop by or mail checks until the following December (we were in Europe). I'm sure I received receipts for most of those cash payments, and check payments, but I cannot find them, as that was over 3 years ago, and they were all handwritten anyway.
Now, over 4 years later, I get a harassing phone call from some very rude collections people telling me I am in possession of unlawfully retained rental property, and that this could affect my credit, and civil liberties in the form of prosecution.
I called Capitol Music and was told my Darby himself that the record keeping they had in the store was terrible after they switched to computers, and that they had a bit of turn over in the front office due to issues he didn't wish to discuss. I was handed off to a gentleman named Kevin that took my information and assured me I would receive a call back. That was several days ago, and I have yet to hear from anyone at Capitol Music.
As a professional musician with many contacts in the south east from band directors to professional players, I would have hoped for better treatment from this company. I suppose I should have put all those receipts in a safe deposit box too....
This report was posted on Ripoff Report on 03/14/2012 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Capitol-Music/Montgomery-Alabama-36109/Capitol-Music-They-dont-keep-their-records-so-theyll-try-to-collect-monies-from-you-th-853747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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