• Report: #425569

Complaint Review: Capitol One Auto Finance

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  • Submitted: Wed, February 18, 2009
  • Updated: Wed, February 18, 2009

  • Reported By:WASHINGTON District of Columbia
Capitol One Auto Finance
PO Box #260848 Plano, Texas U.S.A.
  • Phone: 972-378-3533
  • Web:
  • Category: Loans

Capitol One Auto Finance, Capitol One Lost my Payment they took from my Chevy Chase Account and I have the Proof from my Bank. Plano Texas

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Capitol One Auto Finance has lost my October 08 car not payment. Back in mid October I started receiving an enormous about of phone at both my home and office in regards to a payment. The first few times both my husband and I questioned the caller because we both new that all payments have been made. After no luck I decided to take it further because the phone calls are out of control and no one had an answers so I contacted the BBB.

After researching finally they got back to me that my October 08 payment was not received. I have taken time from my home and family to prove this also I have spent extra money trying to resolve this matter. I have sent them certifiied mailing, Fed Ex's and letters showing proof my bank statement from Chevy Chase for the past 6 months including October. This harrasement and I was written up last week by my Manager due to the policy of no personal phones.

Please help me and I welcome anyone who would love to help me fight; when you have solid proof from bank and I have sent them this information; it's apparent they have a lack of customer service for their customers.

Please help me before I loss my job over their mistake.

Sharnette
WASHINGTON, District of Columbia
U.S.A.

This report was posted on Ripoff Report on 02/18/2009 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Capitol-One-Auto-Finance/Plano-Texas-75026-0848/Capitol-One-Auto-Finance-Capitol-One-Lost-my-Payment-they-took-from-my-Chevy-Chase-Accoun-425569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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