Capitol Theatre LLC with dealer number 1748273 is a DirecTV dealership. They operate only by door to door sales with no physical building or office as DirecTV. Ty Claiborne the brother of the owner, Heath, is a door to door salesman. Ty is a thief and con-artist. I was the contracted installer for this business but had to quit due to Ty's crimes.
His biggest targets are Dish Network customers, as he tries to switch them over to DirecTV. He will use whatever means possible to get the sale. He offers to pay off their existing contract, but never does. He lies about the price, offers referrals that never happen, tells customers their TV will blow up if they don't switch to HD, has committed Identity Thefts, charges customers for equipment that should not have cost them, lies about the credit check outcome to gain money from customer, makes up fraudulent fees to charge consumers. [continued below]....
They also charge a Shipping and Handling fee of $35.00, even though they ship nothing to the consumer. The contracted installer carries that equipment with him when going to install. They actually make a minimum $20.00 profit from the install, paid by DirecTV.
They are breaking Tennessee Law of door to door sales. They do not provide the consumer with documentation about 3 day cancel period. They do not provide an address or business phone number for the consumer. The phone number provided is Ty's cell phone and he doesn't answer after defrauding consumer. He gives the consumer a business card that states...Capitol Media, National Service Provider, Ty Claiborne, his personal email address, his personal cell phone number, with the DirecTV official logo.
When a consumer realizes that they have been defrauded and call DirecTV, they are told that there is not a DirecTV dealer called Capitol Media. DirecTV will not let them know the actual dealer name is Capitol Theatre LLC. This name is not a true LLC name, but a DBA. The true LLC of this business is "The Capitol Theater, LLC". The Tenn. Secretary of State website shows no assumed names for this LLC.
The Blount County clerk's office does not have a business license for a DirecTV business under any of the names listed above. They also do not have registration for a DBA under any of the names listed above. They do have a business, also owned by Heath Claiborne, called "Capitol Theatre" listed as a Sole Proprietorship. No DBA's or DirecTV business listed under that business. There is however a bank account at BB&T bank for Capitol Media.
Consumers are not able to find Capitol Media, therefore are unable to file a complaint on them. A complaint was filed in 2010 with the BBB and was spelled "Capital Media" in Knoxville. The complaint was never responded to, and cell phone number has since been changed. The Department of Consumer Affairs in Tennessee also had a complaint filed 2010 and listed it on the "Buyer Beware List". Unfortunately it was also spelled "Capital Media" but with the address of a real business by that name, in Knoxville, TN. Consumer Affairs have been informed of this mistake and corrected part of the info.
I have much of this info documented, as I have the original paperwork from 377 consumers. I still get phone calls from consumers angry about this salesman. There are some police reports filed in local counties for theft on this guy. But so far it seems the "Good Ole Boy" thing is going on.
This info about this dealer needs to be out to the public. Ty traveled for a few years in other states, operating in this manner. He still crosses into neighboring states when the "heat" gets to big. Moves around to let things cool down. I can back up all that I am stating here, or I wouldn't state it!