• Report: #1003679

Complaint Review: Captain Marketing | Ripoff Report Verified

  • Submitted: Sat, January 26, 2013
  • Updated: Sat, January 26, 2013

  • Reported By: Ripoff Report — Tempe Arizona USA
Captain Marketing | Ripoff Report Verified
4505 Las Virgenes Rd. Ste 117 Calabasas, California United States of America

Captain Marketing REVIEW: Captain Marketing Commitment to customer satisfaction. Knowledge, experience with demonstrated results, Captain Marketing dedicated, servicing small to mid-sized businesses - affordable Inbound Marketing. Captain Marketing implements the latest in Search Engine Optimization SEO, Pay Per Click PPC, Social Media, Web Design/Development strategies on the web. Captain Marketing receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program Captain Marketing made a serious commitment. Their 100% customer satisfaction money back guarantee, & 18th month unlimited mileage warranty lets customers feel confident and secure when they choose Captain Marketing. Ripoff Report Verified

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Ripoff Report REVIEW / Captain Marketing Commitment to Customer Satisfaction

Captain Marketing joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....
..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
Captain Marketing is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES. By Ripoff Report Captain Marketing approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Captain Marketing did just that. Captain Marketing has gone through great lengths to make sure they try and resolve any and all customer issues. Captain Marketing has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren't taken care off. Captain Marketing stated on the first visit our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity. CAPTAIN MARKETING CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS Captain Marketing is an Internet Marketing Firm dedicated to providing small to mid-sized businesses with affordable Inbound Marketing Packages. We are the logical choice for your Internet Marketing Efforts because we regularly stay up to date and informed in the latest Web Trends and Algorithm changes. We can assuredly tell you that there is no one who cares more about your business website than Captain Marketing. WHY CAPTAIN MARKETING IS BETTER THAN THEIR COMPEDITORS With the exponential rise in web traffic and social interaction online, it is very difficult for a small to mid-sized businesses to allocate the time to invest in a successful web strategy. The market is so rapidly changing a great deal of experience and information is needed to successfully benefit from various internet marketing tactics. Captain Marketing has striven to build a strong team of individuals who are well-trained and knowledgeable in the various avenues of internet marketing such as Search Engine Optimization (SEO), Social Media, Pay Per Click (PPC), Web Development/Design, Inbound Marketing, and Online Reputation Management. Bruce Gordon / Statements from the owner. My name is Bruce Gordon and I am of owner of Captain Marketing. I would like to thank you for taking the time to review Captain Marketing. Many businesses who want to improve their online presence don't know where to start. We not only show them where to start, but we provide thorough information to our clients so they understand their current place in the market and the steps they can take to improve their business. Call up Captain Marketing and see why our personalized service makes us the best internet marketing alternative for small to mid-sized businesses on the web. CUTTING EDGE MARKETING TACTICS. At Captain Marketing we pride ourselves in keeping up with the frequent changes in search algorithms, social media strategies, web design trends, and basic internet marketing practices. We strive to keep up with new platforms and strategies to get your business on the map. ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH . As stated above, Captain Marketing is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at Captain Marketing and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Captain Marketing a positive Rating. Captain Marketing made efforts to ensure that all customers were satisfied and Bruce Gordon assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority. Bruce Gordon, the owner of Captain Marketing, stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Captain Marketing remain strong, consistent and positive. STATED IMPROVEMENTS FROM CAPTAIN MARKETING. Over the past year Captain Marketing has experienced a substantial increase in the number of clients receiving services and has expanded its team to support the growing needs of its clients. The Captain Marketing Team is really what keeps our clients moving forward in the ever-changing internet universe. Many of our clients are uneasy about surrendering their website into someone else's hands, so we want to ensure that they are well taken care of throughout the entire process. Over the past year we have acquired and trained more Project Managers to oversee individual accounts to maintain an adequate communication with our clients. We have also expanded our Website Department with experienced designers who can create up-to-date websites that are competitive in today's standards. Finally, we have changed our credit card processing service and expanded our accounting department to prevent any billing issues with our accounts. With these changes, Captain Marketing will continue to strive for the utmost satisfaction from our clients Captain Marketing is a company dedicated to setting realistic goals to provide the services necessary to benefit our clients." WHAT TO LOOK OUT FOR IN THIS INDUSTRY With the exponential increase of businesses looking to establish a presence on the internet, many websites seek to profit off the inexperience of small to mid-sized businesses. They make outrageous claims and promises to convince businesses to sign up for their services. Marketing avenues such as SEO and Social Media, take time to develop, especially in competitive and saturated markets. Any company promising instant results in a short period of time are simply too good to be true. *Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that Captain Marketing will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with Captain Marketing, you are invited to contact them directly via email: support@captainmarketing.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can also call Captain Marketing directly at 888-297-9977, and press 1 for client support when prompted. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Captain Marketing or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com ..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report has been chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel confident and secure when doing business with Captain Marketing. Here's why. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Captain Marketing's Commitment to Excellence and Consumer Satisfaction. .... Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers

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This report was posted on Ripoff Report on 01/26/2013 12:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Captain-Marketing-Ripoff-Report-Verified/Calabasas-California-91302/Captain-Marketing-REVIEW-Captain-Marketing-Commitment-to-customer-satisfaction-Knowledge-1003679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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