• Report: #372702

Complaint Review: Captures - Visible.net

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  • Submitted: Sat, September 13, 2008
  • Updated: Tue, September 23, 2008

  • Reported By:Small Town Wisconsin
Captures - Visible.net
www.captures.com Redmond, Washington U.S.A.

Captures - Visible.net Scott Said I would recoup my money in 5 months Redmond Washington

*Consumer Comment: This Company Must be Stopped! They've Taken Advantage of Way Too Many Innocent Consumers! Previously Captures.com, Now Calling themselves Visible.net

*Consumer Comment: This Company Must be Stopped! They've Taken Advantage of Way Too Many Innocent Consumers! Previously Captures.com, Now Calling themselves Visible.net

*Consumer Comment: This Company Must be Stopped! They've Taken Advantage of Way Too Many Innocent Consumers! Previously Captures.com, Now Calling themselves Visible.net

*Consumer Comment: This Company Must be Stopped! They've Taken Advantage of Way Too Many Innocent Consumers! Previously Captures.com, Now Calling themselves Visible.net

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I had done some business with captures and was not happy because my site was doing nothing so I was trying to get my money back. Because, of course, they promise you that you can't loose money. But, Scott, sweet talked me into a fabulous website that couldn't loose. He knew people in corporations just waiting for my website to be up and running so they could order gifts for their employees or someone.

I worked to find dropshippers, paid in some cases for the priviledge for me to have their products on my site. Spent endless hours loading products. Kept doing the sending to search engines, which they said I had to do. Unfortunately, they did not tell me that I had to open a merchant account, which is now costing me $45 per month and I can't cancel it without paying a $2-300 fee, which they did not tell me about, but this was the merchant account they sent me to, but they didn't know anything about the fee.

I have no customers, I am paying $139.99/mo. to captures for building my site which I already paid over $3000 for plus what I had already investing in my first website with them, which did nothing. And I have to pay $45 for a merchant account that has never been used.

This, Scott, promised me I could not loose money. I have tried to get out of my contract. One person told me it was my own fault I wasn't making money. And that Scott would never have promised me that I would make money or my money back. Visible.net won't even return my email to them.

How many months do they think someone can keep putting money in and getting nothing out? I now have a website with a company that I am making good money with and need to put my time and effort into it not some company that lies, makes false promises, blames the client, and basicly does not help at all.

I just want my money back and out of my so called contract which only benefited them.

Rae
Small Town, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 09/13/2008 07:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Captures-Visiblenet/Redmond-Washington/Captures-Visiblenet-Scott-Said-I-would-recoup-my-money-in-5-months-Redmond-Washington-372702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

This Company Must be Stopped! They've Taken Advantage of Way Too Many Innocent Consumers! Previously Captures.com, Now Calling themselves Visible.net

AUTHOR: Concerned Citizen - (U.S.A.)

Hi Rae,

You hit the nail on the head, when describing what this company is all about.

One day they'll state they record all sales calls to make sure their sales reps are handling the calls properly. But when you ask them to pull your call, to prove that you've been harassed and lied to, all of a sudden they don't record calls at all, or cannot find that particular call. They will say anything NOT to take responsibility for any of the problems they've caused. And as you stated, they will blame the client. This is part of their M/O.

You are 100% correct, they promise ANYTHING to get the business. As soon as payment is received, that is when service comes to a complete halt. The client can no longer reach them, when they need help. This is NOT how a professional and/or legitimate company handles their customer service. Customer service is just that, being there whenever your customers need you.

And yes, they'll even state to some potential clients, that they (Captures.com/Visible.net) will do all the work, and the client doesn't need to do anything, except the part about adding the products, which is not at all the problem. We don't mind doing the work, it's the part about being told THEY will do all the work, to get our sites in the top rankings on the search engines, then all of a sudden once they get paid for the job, now say it's all the clients responsibility. And they DO blame the client, as you said, as the reason the site is not doing well.

They stop returning calls or e-mails, once they've received as much money as they possibly can for any of their sites or marketing services, and then are never available when the client needs them.

Captures.com, now Calling themselves Visible.net must be stopped. And they will be. The number of Better Business Bureau and Attorney General Reports, continues to climb each and every month. And every person has complained about almost the same scenario, so basically, they are repeat offenders. And this WILL without a doubt catch up to them.

My suggestion would be to definitely submit your complaint to the Washington State Attorney Generals office. All these reports, showing this repeat offense, of them taking money from consumers and not providing the services they promise, is a huge red flad to the AGs office.

Captures.com/Visible.net should enjoy this charade while they are able to get away with it, because it will soon be coming to an end. They are being found out for the fraud they commit, and someday very soon, will understand what they've put us all through.

Thanks for sharing your story on Ripoffreport. It's important for all who have been hurt by this company, to be sure and get their stories known.
Respond to this report!
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#2 Consumer Comment

This Company Must be Stopped! They've Taken Advantage of Way Too Many Innocent Consumers! Previously Captures.com, Now Calling themselves Visible.net

AUTHOR: Concerned Citizen - (U.S.A.)

Hi Rae,

You hit the nail on the head, when describing what this company is all about.

One day they'll state they record all sales calls to make sure their sales reps are handling the calls properly. But when you ask them to pull your call, to prove that you've been harassed and lied to, all of a sudden they don't record calls at all, or cannot find that particular call. They will say anything NOT to take responsibility for any of the problems they've caused. And as you stated, they will blame the client. This is part of their M/O.

You are 100% correct, they promise ANYTHING to get the business. As soon as payment is received, that is when service comes to a complete halt. The client can no longer reach them, when they need help. This is NOT how a professional and/or legitimate company handles their customer service. Customer service is just that, being there whenever your customers need you.

And yes, they'll even state to some potential clients, that they (Captures.com/Visible.net) will do all the work, and the client doesn't need to do anything, except the part about adding the products, which is not at all the problem. We don't mind doing the work, it's the part about being told THEY will do all the work, to get our sites in the top rankings on the search engines, then all of a sudden once they get paid for the job, now say it's all the clients responsibility. And they DO blame the client, as you said, as the reason the site is not doing well.

They stop returning calls or e-mails, once they've received as much money as they possibly can for any of their sites or marketing services, and then are never available when the client needs them.

Captures.com, now Calling themselves Visible.net must be stopped. And they will be. The number of Better Business Bureau and Attorney General Reports, continues to climb each and every month. And every person has complained about almost the same scenario, so basically, they are repeat offenders. And this WILL without a doubt catch up to them.

My suggestion would be to definitely submit your complaint to the Washington State Attorney Generals office. All these reports, showing this repeat offense, of them taking money from consumers and not providing the services they promise, is a huge red flad to the AGs office.

Captures.com/Visible.net should enjoy this charade while they are able to get away with it, because it will soon be coming to an end. They are being found out for the fraud they commit, and someday very soon, will understand what they've put us all through.

Thanks for sharing your story on Ripoffreport. It's important for all who have been hurt by this company, to be sure and get their stories known.
Respond to this report!
What's this?

#3 Consumer Comment

This Company Must be Stopped! They've Taken Advantage of Way Too Many Innocent Consumers! Previously Captures.com, Now Calling themselves Visible.net

AUTHOR: Concerned Citizen - (U.S.A.)

Hi Rae,

You hit the nail on the head, when describing what this company is all about.

One day they'll state they record all sales calls to make sure their sales reps are handling the calls properly. But when you ask them to pull your call, to prove that you've been harassed and lied to, all of a sudden they don't record calls at all, or cannot find that particular call. They will say anything NOT to take responsibility for any of the problems they've caused. And as you stated, they will blame the client. This is part of their M/O.

You are 100% correct, they promise ANYTHING to get the business. As soon as payment is received, that is when service comes to a complete halt. The client can no longer reach them, when they need help. This is NOT how a professional and/or legitimate company handles their customer service. Customer service is just that, being there whenever your customers need you.

And yes, they'll even state to some potential clients, that they (Captures.com/Visible.net) will do all the work, and the client doesn't need to do anything, except the part about adding the products, which is not at all the problem. We don't mind doing the work, it's the part about being told THEY will do all the work, to get our sites in the top rankings on the search engines, then all of a sudden once they get paid for the job, now say it's all the clients responsibility. And they DO blame the client, as you said, as the reason the site is not doing well.

They stop returning calls or e-mails, once they've received as much money as they possibly can for any of their sites or marketing services, and then are never available when the client needs them.

Captures.com, now Calling themselves Visible.net must be stopped. And they will be. The number of Better Business Bureau and Attorney General Reports, continues to climb each and every month. And every person has complained about almost the same scenario, so basically, they are repeat offenders. And this WILL without a doubt catch up to them.

My suggestion would be to definitely submit your complaint to the Washington State Attorney Generals office. All these reports, showing this repeat offense, of them taking money from consumers and not providing the services they promise, is a huge red flad to the AGs office.

Captures.com/Visible.net should enjoy this charade while they are able to get away with it, because it will soon be coming to an end. They are being found out for the fraud they commit, and someday very soon, will understand what they've put us all through.

Thanks for sharing your story on Ripoffreport. It's important for all who have been hurt by this company, to be sure and get their stories known.
Respond to this report!
What's this?

#4 Consumer Comment

This Company Must be Stopped! They've Taken Advantage of Way Too Many Innocent Consumers! Previously Captures.com, Now Calling themselves Visible.net

AUTHOR: Concerned Citizen - (U.S.A.)

Hi Rae,

You hit the nail on the head, when describing what this company is all about.

One day they'll state they record all sales calls to make sure their sales reps are handling the calls properly. But when you ask them to pull your call, to prove that you've been harassed and lied to, all of a sudden they don't record calls at all, or cannot find that particular call. They will say anything NOT to take responsibility for any of the problems they've caused. And as you stated, they will blame the client. This is part of their M/O.

You are 100% correct, they promise ANYTHING to get the business. As soon as payment is received, that is when service comes to a complete halt. The client can no longer reach them, when they need help. This is NOT how a professional and/or legitimate company handles their customer service. Customer service is just that, being there whenever your customers need you.

And yes, they'll even state to some potential clients, that they (Captures.com/Visible.net) will do all the work, and the client doesn't need to do anything, except the part about adding the products, which is not at all the problem. We don't mind doing the work, it's the part about being told THEY will do all the work, to get our sites in the top rankings on the search engines, then all of a sudden once they get paid for the job, now say it's all the clients responsibility. And they DO blame the client, as you said, as the reason the site is not doing well.

They stop returning calls or e-mails, once they've received as much money as they possibly can for any of their sites or marketing services, and then are never available when the client needs them.

Captures.com, now Calling themselves Visible.net must be stopped. And they will be. The number of Better Business Bureau and Attorney General Reports, continues to climb each and every month. And every person has complained about almost the same scenario, so basically, they are repeat offenders. And this WILL without a doubt catch up to them.

My suggestion would be to definitely submit your complaint to the Washington State Attorney Generals office. All these reports, showing this repeat offense, of them taking money from consumers and not providing the services they promise, is a huge red flad to the AGs office.

Captures.com/Visible.net should enjoy this charade while they are able to get away with it, because it will soon be coming to an end. They are being found out for the fraud they commit, and someday very soon, will understand what they've put us all through.

Thanks for sharing your story on Ripoffreport. It's important for all who have been hurt by this company, to be sure and get their stories known.
Respond to this report!
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