Captures.com is trying to scam my business out of $7,100.00! Back in February of this year, I signed a contract with Captures, to design my website and to provide us with Internet Marketing Services afterwards. The next day I decided to do a little research on the company and found they had a lot of consumer complaints on them from the BBB and here on Rip Off Report.
This made me change my mind in doing business with them. I was told I had 10 days to cancel once I signed the contract, so I immediately called my Sales Rep named Greg and told him to cancel the contract and that no work was to be done on our website! I even have two emails I wrote them back in February as proof I tried to cancel!
I asked at that time that our down payment of $3750 be refunded back to our credit card. I was told everything would be canceled and I thought nothing more of the situation. Eventually, I ended up having to dispute the charge with American Express because no refund was given. I won my case and received a refund back to my credit card. Today I received a letter from Captures telling me I owe them $7,100.00, or they are sending me to collections.
This is the first time, I have heard of this since I closed my contract with them back in February. I contacted them today and they told me that my contract cannot be canceled through Sales, and that I had to cancel with the Accounting Department. I informed them that I had canceled with Greg in Sales and that he never informed me of this at the time, and I was under the impression that this whole time my contact had been closed. Their excuse for this was "Sales sometimes forgets to tell customers this information and the Sales Dept. often forgets to report cancellations to the Accounting Department!"
Long story short, they are trying to hold me in a contract saying they never received my cancellation request, from one of their employees. To this date no services have been provided, there should be no reason why they can't close out this account. It was their employees fault and not mine that he never gave them my cancellation request! They need to train their employees better and quit trying to scam innocent consumers into contracts with them! Bottom line, I canceled my contract within the specified time frame! No money should be owed and the contract should have been closed!
Update: To this day they are still trying to bill my credit card for a monthly service fee, and sent my so called account to collections, but the funny thing is, they have never once provided me with any services. I am contacting their States Attorney General's Office next and am interested in speaking with anyone who has had similar experiences as myself, as I am looking into legal matters next.