Car Camera Direct .com Tommy San Car Camera Direct Reviewed - Satisfaction Guarantee Expose? Internet

Car Cameras Direct .com Satisfaction Guarantee Exposed?
Can anyone share there dealings with this company? BUYER BEWARE! Car Camera Direct
Car Camera Review - Rate http://www.carcameradirect.com/ TOMMY SAN
My unit has stopped functioning and they do not seem to back up there guarantee, in fact they don't even explain there guarantee on there website.

Here is my original declaration of needing support!

Ticket Thread
Tue, Jul 17 2012 6:56am
PayPal (Unique Transaction ID #5PK94026GX--------)
Order Id :127183
The camera is no longer booting up, when battery is in fully charged pressing power leads to a car picture however it does not go any further, you let go of the power button and the car picture goes away.
When plugging in the car charger it automatically goes on and gets to the car picture and freezes.
I am no longer able to use this item due to these reasons.
Please advise on getting a replacement.

Then I read on this site this company is a HONG KONG scammer!
If this is the case and you have experienced the same please do tell! 

Update #1

I confronted them about what I believe to be a scam, buying from Florida only to find out you have to send the unit to Hong Kong for any warranty.
Being in Canada I used the internet canadapost.ca to look for the best possible rate, it turned out to be $38.43 to send it to HONG KONG and then they will ship a replacement. This method also takes 4-6 weeks?
So in reply to my asking if they were scamming me and without there service department having looked at my location/address here in Canada this was there response. 
" Tue, Jul 17 2012 8:52am - Tommy San 
You have issues. perhaps before exploding in epiphanies you should look at the cost of first class mail versus the lazy and ignorant expensive ways of shipping items."

" Tue, Jul 17 2012 8:59am - Admin Admin
the shipping is via usps international first class. just send the watch back. we'll pay you $5 towards shipping. your cost should be around $5-$6.

be sure to use usps international first class NOT prioirty (usps will push that)"

Watch? My issue is with a car camera, are they even paying attention?

Seems to me that he was the lazy and ignorant one assuming I had a US address as well as not even looking to ensure he understands the item I am referring too?!

I am of the belief that this is to deter anyone from actually getting a replacement.

Update #2

So now this company wants me to blindly send with no invoice $20 to a un-verified PayPal email address, in return they say they will ship me a new unit from Florida?
At this point I am not sending anything without a PayPal Invoice and respectfuly asked for one so that I would have a record of the transaction as well as paypal behind me.
They are ignoring me on sending an Invoice, further making me believe if I sent the $20 blindly I would lose that as well.
I seriously suggest anyone considering a purchase with them to do in depth research on this Florida? company! (It appears to be HONG KONG now!)
My opinion is Buyer Beware!
My $95 purchase seems to be down the drain in less the 5 weeks!

UPDATE #3

I sent my post to the customer service and here was there reply, such sarcasm!

"[ **DO NOT** reply to this e-mail, it will *NOT* be read. ]

A customer support staff member has replied to your support request, #346716 with the following response:

Dear Tracy,

Thank you for your inquiry. Taking care of your concerns is very important to all of us at Evolution Worldwide. 

YOur message is rather cryptic and unintelligible. Please give a frame of reference to reply to.

http://www.urbandictionary.com/define.php?term=d****ebag

We genuinely appreciate your business and thank you. 

We hope this response has sufficiently answered your questions. If not,  to respond to the ticket, please login to the support ticket system."

Apparently they care not about Satisfaction Guarantee!

Update #4

So I logged into the support ticket system as follows:

Thu, Jul 19 2012 7:18am
Ticket #729317 
Ticket Status: open
Department: Support
Create Date: 07/17/2012 8:50 am
Name: Tracy
Email: tracy 
Phone:


Why are you ignoring this Ticket #729317 ?

Response is as follows:
"Thu, Jul 19 2012 7:37am - Tommy San
If you would ike some help, make a query or sensible statement and I will do my best to help you. Further cryptic messages will be deleted and ignored with contempt."

Is he playing stupid now? I wonder what is cryptic about asking him why the ticket support number I was given is not being answered?

There is either a serious language barrier issue with this man or he is playing stupid so I will go away!

I have responded with my very first message reporting the camera as broken, I have included the invoice # and PayPal transaction ID# as well.
He now has reference again and I will await his response.

https://www.facebook.com/search/resu...31065176427364

Update #5

This guy is either playing a game with me or dealing with so many complaints he can't even remember who he's dealing with. The response I got is exactly the same as the response I got when I first contacted them.

"Tracy Sauer,

[ **DO NOT** reply to this e-mail, it will *NOT* be read. ]

A customer support staff member has replied to your support request, #970210 with the following response:

Dear Tracy,

We are sorry that you've had problem with your product.
Please send it back to us for a free replacement.

Please send to:

Evolution World Wide Limited
ATTN: Product Replacement
17C, 235 Wing Lok St
Sheung Wan
Hong Kong

** in your return, please state "Free Replacement" on the box / sheet of paper inside.
** Please only return the faulty product, DO NOT RETURN EVERYTHING.

US Customers:
We suggest that you use USPS International First Class Mail to return for most value for money shipping cost.

We hope this response has sufficiently answered your questions. If not,  to respond to the ticket, please login to the support ticket system.

http://support.evolutionworldwide.co...l.com&t=970210

**DO NOT** reply to this e-mail, it will *NOT* be read."

So I respectfully replied the following

"With all due respect dear sir I am located in Canada and after researching the most cost effective shipping method I have found that the cost is $38.43 and will take 4-6 weeks.
This seems rather long and expensive considering that my purchase came from a Florida address.
May I request that you allow me to forward the item to the Florida address, this will cost me $18.30?,..or
May I also suggest the possibility that I pay $20 using Paypal, if you can send me an Invoice stating that you will send me a new unit using the PayPal service I would be happy to do so at once.
I was very happy with the camera until it stopped functioning and would appreciate that you would send me a new unit upon payment as outlined above as soon as possible.
Respectfully

Tracy"

Here is my reply:

"You can send your product to anyone you wish. That is your choice. If you would like a free replacement then you must send it to the address below. Sending it elsewhere is you gifting it to someone.

We are sorry that you've had problem with your product.
Please send it back to us for a free replacement.

Please send to:

Evolution World Wide Limited
ATTN: Product Replacement
17C, 235 Wing Lok St
Sheung Wan
Hong Kong

** in your return, please state "Free Replacement" on the box / sheet of paper inside.
** Please only return the faulty product, DO NOT RETURN EVERYTHING.

US Customers:
We suggest that you use USPS International First Class Mail to return for most value for money shipping cost."

So the bottom line is they will run you in circles,...Buyer Beware,..If you purchase from this company and the unit fails you can expect that you will be paying a hefty shipping charge to Hong Kong along with a 4-6 week wait to get it to Hong Kong and then if they actually replace the item maybe 4-6 weeks to get that replacement.
None of this is explained on there website, in fact all it says is Satisfaction Guaranteed!, this is a load of cow dung!
If they were serious about there warranty they would state this on there website and make the whole replacement procedure much more friendly and easier to accomplish.
Remember the manner in which a customer has been insulted and realize that Tommy Sun is not a man of character at all, but someone using a loop hole to take advantage of foreign customers!

Is it not unreasonable to assume that when you buy from a company in Florida that any further dealings would also be with this same company in Florida?
Shifting the warranty replacement to Hong Kong is in my opinion a set up, a scam to steal your money by not living up to there Satisfaction Guarantee located on there website.
I accept I have been duped here, lost my money, all $95
I will however exercise my right of free speech to alarm those that are thinking of purchasing from this company, sharing my experience so you may make the final judgement on Car Camers Direct .com & Tommy San

I also found this link as it relates to the Company that they want you to send the unit back to in Hong Kong: Evolution World Wide Limited
http://www.ripoffreport.com/cameras-...ited-3847f.htm