- Report: #1076356
Report - Rebuttal - Arbitrate
Complaint Review: Car Computer Exchange
Car Computer Exchange602-B East Chatham St. Cary, North Carolina USA
Car Computer Exchange Imperial Car Computer Exchange (Manager Brian) I was charged $310 for an ECM which I didn't need and refunded only $160 for miscellaneous fees. Cary North Carolina
*REBUTTAL Owner of company: Still Refunded even after 14 days
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My wife's van recently broke down and needed a new ECM. I called Brian at Car Computer Exchange and spoke to him a few times through email and phone calls. He told me that he needed the actual part number on the ECM before he could ship one out to me because there are a couple of different ECM's it could be. I mentioned to him that my wife's original ECM from her van had been remove and sent to the wrong place and that I was currently waiting for it to be returned. Brian then took a guess (Not knowing which exact ECM I needed) and sent me out an ECM about a week and a half later or so. By that time I had already purchased an ECM from someone that ly had my actual ECM part number from a previous conversation I had (Auto Computer Exchange) a day or so before I spoke to brian. I returned the ECM to Brian at Car Computer Exchange since he sent me out an ECM based on a guess because I didn't want to damage my wife's van. About a month later after a few calls about my return I noticed that I was only refunded $160.00 out of the $310.00 I paid for the ECM. When I called and spoke to Brian he didn't seem to care even when I explained that the ECM they sent me was based on a guess and not the actual ECM numbers from my wife's van. This place is a total rip off and this is how they make there money. By robbing people of their hard earned money.
This report was posted on Ripoff Report on 08/16/2013 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Car-Computer-Exchange/Cary-North-Carolina-27511/Car-Computer-Exchange-Imperial-Car-Computer-Exchange-Manager-Brian-I-was-charged-310-f-1076356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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