- Report: #943576
Report - Rebuttal - Arbitrate
Complaint Review: Car Max
Car Max555 Jamil Road Columbia, South Carolina United States of America
Car Max Makes excuses to discourage customer from having cars being fixed Columbia, South Carolina
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I had a warranty that was just about as good as the paper it was written on. Car Max replied by telling me that until they got a diagnosis that they agreed with I could not get a rental car. They even told me by phone that my rental car was approved, so I got a friend of mine to take me down town Columbia to pick up the rental to find out that Car Max never approved it because they had a right to have a 3rd opinion before offering me a rental. I was even sent to the Saturn dealership to wait for my car to be diagnosed even though Carmax did not agree with the diagnosis.
Carmax recommended that I trade my saturn in after 8 months if I was unhappy with it. I did trade it in because after the fuel injectors were replaced it ran worse than before, but I did not trade it at Carmax. I will never do business with Carmax again or recommend them to anyone because they lie and cheat their customers to make a profit.
This report was posted on Ripoff Report on 09/19/2012 01:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Car-Max/Columbia-South-Carolina-29210/Car-Max-Makes-excuses-to-discourage-customer-from-having-cars-being-fixed-Columbia-South-943576. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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