• Report: #212962

Complaint Review: CarChex

  • Submitted: Wed, September 27, 2006
  • Updated: Wed, October 25, 2006

  • Reported By:Keller Texas
10950 Gilroy Rd, Ste D Hunt Valley, Maryland U.S.A.

CarChex RIPOFF SCAMMER! DO NOT USE! Hunt Valley Maryland

*UPDATE Employee: CARCHEX Rebuttal to Williams's Complaint

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Do not use Carchex in Hunt Valley, MD for inspection of cars purchased from EBAY. They are a ripoff! Their customer service is lousy and the inspectors that they send out to do the inspections are incompetent!

Had a car inspected, the inspector took only about 30 minutes to look at the vehicle while is girlfriend waited in the car!!

They didnt even drive the vehicle even though it was available. The entire underside of the car is rusted through and they didnt even see it! They advised that they dont inspect the undercarriage but, they do look at it. If the inspector did look, he would see all of the rust and the parts falling off of the underside of the car.

Customer serivce is lousy too! They could care less about you as a customer. Angel and Brando are some of the worst customer service reps that I have ever come across!!


Keller, Texas

This report was posted on Ripoff Report on 09/27/2006 06:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/CarChex/Hunt-Valley-Maryland-21031/CarChex-RIPOFF-SCAMMER-DO-NOT-USE-Hunt-Valley-Maryland-212962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

CARCHEX Rebuttal to Williams's Complaint

AUTHOR: Jason - (U.S.A.)

I appreciate the opportunity to respond to William's complaint in regards to CARCHEX.

Contrary to William's opinion we strive to provide the best customer service in the direct-to-consumer inspection industry. CARCHEX's mission is to help protect buyers when they purchase a vehicle whether it's across the street or across the country. We have completed thousands of inspections for satisfied customers and have been doing so on a national scale since 2001.

While it's our goal to make every customer happy, there are inevitably some instances in which we disagree with the position of a customer in regards to the quality of a completed inspection. While we strive for 100% customer satisfaction the nature of a vehicle inspection is somewhat subjective so we expect to have some customers who will not agree with our assessment of a vehicle.

However, in all cases, we do our best to resolve customer disputes immediately and in turn have no outstanding complaints with the Better Business Bureau, eBay, or Rip-off Reports other than William's complaint. It is the position of CARCHEX that a quality inspection was performed on the vehicle in question.

A link to the inspection is included to give readers of this post the opportunity to make their own judgment on the overall quality of the inspection that was performed on the vehicle in question. We believe this is the most fair and objective way for readers to make their own choice about the quality of the CARCHEX service and the validity of this complaint.

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