- Report: #532679
Report - Rebuttal - Arbitrate
Complaint Review: CarChex
CarChex10950 Gilroy Road Hunt Valley, Maryland United States of America
CarChex Warranty Prolong Plus RIPOFF! Hunt Valley, Maryland
*UPDATE Employee: Response from Company
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DO NOT USE this company. They are a scam!!! I bought their Prolong Plus warranty and they will NEVER honor their contract. First, you have to wait 40-60 minutes to talk to a claims associate. Their first job is to deny all claims. If you complain enough, then they will call the auto repair shop and try to vaguely word things to make the contract invalid. I called over 4 to 5 times. I had to goto arbitration but they word their warranty contract so that there is NO WAY YOU WILL WIN. Also, they will never put things in writing or give their email address so that you CANNOT WIN in court or mediation.
DO NOT FALL for their marketing gimmicks like free gas, they are part of the Better Business Bureau or how they are own by CARFAX. That is a lie.
SAVE YOURself the handache and avoid this company at all cost. I'm in the process of filing a lawsuit.
This report was posted on Ripoff Report on 12/02/2009 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/CarChex/Hunt-Valley-Maryland-21031/CarChex-Warranty-Prolong-Plus-RIPOFF-Hunt-Valley-Maryland-532679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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