• Report: #532679

Complaint Review: CarChex

  • Submitted: Wed, December 02, 2009
  • Updated: Tue, March 23, 2010

  • Reported By: LuckyTitle7 — San Antonio Texas United States of America
CarChex
10950 Gilroy Road Hunt Valley, Maryland United States of America

CarChex Warranty Prolong Plus RIPOFF! Hunt Valley, Maryland

*UPDATE Employee: Response from Company

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DO NOT USE this company. They are a scam!!! I bought their Prolong Plus warranty and they will NEVER honor their contract. First, you have to wait 40-60 minutes to talk to a claims associate. Their first job is to deny all claims. If you complain enough, then they will call the auto repair shop and try to vaguely word things to make the contract invalid. I called over 4 to 5 times. I had to goto arbitration  but they word their warranty contract so that there is NO WAY YOU WILL WIN. Also, they will never put things in writing or give their email address so that you CANNOT WIN in court or mediation.


DO NOT FALL for their marketing gimmicks like free gas, they are part of the Better Business Bureau or how they are own by CARFAX. That is a lie.


SAVE YOURself the handache and avoid this company at all cost. I'm in the process of filing a lawsuit.         


This report was posted on Ripoff Report on 12/02/2009 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/CarChex/Hunt-Valley-Maryland-21031/CarChex-Warranty-Prolong-Plus-RIPOFF-Hunt-Valley-Maryland-532679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response from Company

AUTHOR: Ben - (U.S.A.)

Thank you for the opportunity to respond to this customer's posting. It is important to understand that sales organizations maintain no authority or discretion in the adjudication of claims. That responsibility rests with the Administrator of the contract. Similarly, if you buy insurance through your Allstate sales agent, Allstate is the entity approving and paying insurance claims, not the agent.

Each Administrator's contract contains specific Terms and Conditions which outline exactly what is covered by the contract as well as other important items such as claim procedures. We strongly recommend to all consumers to request and review the service contract information thoroughly prior to and after purchase so that they may get a clear understanding of the covered components associated with their purchase as well as familiarize themselves with the company backing the contract. At CARCHEX all contracts in their entirety are available for consumers to review prior to purchase and we proudly offer a 100% 30-day Money Back Guarantee and the highest quality products backed by top tier administrators and insurance carriers.

While we attempt to make every customer happy with their purchase, inevitably there are some instances in which a customer may be dissatisfied with the result of a claim. In all cases, we are available to work on behalf of consumers to help determine validity of any denial. CARCHEX is Accredited by the Better Business Bureau and has earned an A+ rating by delivery a high level of service for the better part of a decade. If you have any questions you may contact our customer service department directly. We look forward to the opportunity to serve future consumers thru our consultative sales process.

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