- Report: #842080
Report - Rebuttal - Arbitrate
Complaint Review: CarChex
CarChex10950 Gilroy Road, Suite D, Hunt Valley, Maryland 21031 Internet United States of America
CarChex High Pressure, Dragging Feet on Refund Internet
*Author of original report: ISSUE SOLVED
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By Wednesday, I was receiving 4-5 calls A DAY from CarChex about my quote. For a "pressure free" buying experience, this was the exact opposite. I ignored the calls until Thursday and decided to purchase a plan. I put down a down payment and chose to break the rest into payments. I was told that it was completely refundable if I didn't want the coverage.
While in my 30 day waiting period, I decided that I didn't want the coverage and canceled on day 22. I faxed over the paperwork to cancel and was told that although I was in the "Hassle Free 30 Day Refund" window, it would take SIX TO EIGHT WEEKS to get my refund. How is that even acceptable? I didn't even use my policy nor could I because I was still in my waiting period. I called several times and I was told that it was because they had to cancel the financing and that takes time. I looked myself and my financing account was closed the same day I canceled my policy through CarChex. Now, I can't even get through to their "Cancellation Department". I filed a complaint with the BBB this morning because now I have no idea when I'll see my refund.
Very disappointing because I actually wanted to get back into a policy in the future. I'd be happy to sing CarChex's praises if they made things as easy as they made them seem in the first place.
This report was posted on Ripoff Report on 02/20/2012 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/CarChex/internet/CarChex-High-Pressure-Dragging-Feet-on-Refund-Internet-842080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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