- Report: #911927
Report - Rebuttal - Arbitrate
Complaint Review: CarInfo2
CarInfo2.com REVIEW: CarInfo2 commitment to total customer satisfaction. CarInfo2.com focused on providing the highest quality vehicle history reports and customer service in the United States.
*UPDATE: CarInfo2.com pledges their commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. CarInfo2.com is recognized by Rip-off Report Verified
*REBUTTAL Owner of company: For Full Refund Contact Josh@VehicleHistory.com.
EDitors UPDATE: Positive rating and recognition has been given to CarInfo2.com for its commitment to excellence in customer service.
CarInfo2.com hopes to clarify or handle any problems with their vehicle history report programs. The company, which delivers thousands of motor vehicle reports to customers daily, looks to provide 100% customer satisfaction to all clients.
CarInfo2.com vehicle history reports pull from the NMVTIS database which has access to tens of thousands of cars across North America. Only legally reported information is found in this database and this not all vehicle histories may be available. They are only available if they are reported and CarInfo2.com will only use law abiding means to find out the background of a car.
The CarInfo2.com vehicle history reports can provide information on odometer readings, previous owners, lemon status and more. CarInfo2.com also provides customer service to all clients who purchase reports and need help with the process or with their accounts. Any client who is unsatisfied with their report can email firstname.lastname@example.org for a problem evaluation or full refund.
CarInfo2.com Customer Service Manager Josh F. notes:
"CarInfo2.com is committed to customer satisfaction and wants to make you 100% happy. We hope to do this through our 24/7 live chat operators on our website as well as with our toll free phone number 1-855-395-6395. Clients are invited to call or chat any time of the day or night to get their concerns taken care of by a real and professional customer service agent."
CarInfo2.com wants to provide all vehicle history report clients with the reports they deserve and the great customer service experience to match.
CarInfo2.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation CarInfo2.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with the ower Josh.. Ripoff Report is convinced that CarInfo2.com is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT CARINFO2.COM:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customers from the past that had an issue ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
CarInfo2 Carinfo2 'found' my car VIN history. Took my $1 but they had no report available, offered to charge me $120 for 6 months use of their service Internet
I was researching classic car parts on a website and one of their advertisers offered a vehicle's history for $1. I put in my 45-year old car's VIN to search, it took several minutes but 'downloaded' a report, indicating it had checked a host of records such as insurance claims, ownership, rust damage reports, accident and theft reports, etc., and then said I could get the report for $1 for putting in my credit card information. The next step was a registration form indicating that I was signing up for receiving emails from them and their business associates and also for a $120 charge spread over 6 months to use their VIN search engine. I did not see anywhere to download the report I was told they had prepared for my car. I backed out at that point and did not fill out the registration form. I eventually found a live chat with a customer service rep who told me that my VIN didn't have the required 17 characters so I would not be getting a history from them and I would not be getting a refund. I was welcome to do a search on another VIN. I don't have another car to research, I don't have the history they indicated they had prepared for me, and I am out a $1 but at least she said they would not be charging me the $120. As I fully believe I have been ripped off, the rep gave me another phone number to call for additional customer service. I have tried the number several times and all I get is 'lines are busy, please hold.' No one comes on the line. From previous reports on this website, I understand that the $1 only buys you a general report on the make and model of the car and not on your own personal vehicle, so that is a rip off by itself!
This report was posted on Ripoff Report on 07/14/2012 06:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/CarInfo2/internet/CarInfo2com-REVIEW-CarInfo2-commitment-to-total-customer-satisfaction-CarInfo2com-focu-911927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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