• Report: #1095234

Complaint Review: CarMax Burbank

  • Submitted: Mon, October 28, 2013
  • Updated: Mon, October 28, 2013

  • Reported By: MyVoiceCounts — VAN NUYS California
CarMax Burbank
1000 south flower street Burbank, Select State/Province USA

CarMax Burbank Jason in Service Not properly taking care of vehicle in servicing and Carmax in general selling a faulty vehicle not just Jason. Burbank California

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 Where to begin......Currently a disaster.....Here you go:

I have a 2005 Nissan 350Z Convertible and I took it into Nissan of Van Nuys, California. Last week or so the Check engine light came on and also the convertible top works intermittently. It gets better, CarMax of Burbank sold me the car with the unproper tire size and apparently the car has sensors and it is not reading the correct tire size, so intermittently the car will shut off and the traction control light will turn on as well as the slip light, Airbag light is flashing, this means it is NOT SAFE! Apparently the intake manifold needs replacement as car is running rich and on the acceleration module sensor is bad! Hmmmm, back when I purchased the car just a fresh 7 months ago and ONLY put 3,000 miles on it I had to take it back the 2nd day to CarMax of Burbank where Jason the service manager helped me out because the accelerator was bad, so apparently they didnt fix it correctly and I was without a vehicle for 2 weeks. I purchased this car for my 30th Bday and it has been a nightmare :( I even lost my job! So I cant enjoy this car with whats going on, soooo not fair :( I am filing complaint with CarMax and MaxCare, well only if Max Care does whats right. The claim that is currently oustanding as of todays date: 10/28/2013 and I am worried because the cost of repairs will be around 12,000.00 or more I would think! I need to let the Finance company Santander know this since this is financed with them, I would hope they are on my side and we can fight this and ensure my vehicle is safe and completely repaired. Remeber this car has only been driven 3000 miles in 7 months so it really does suck that Carmax would sell a messed up car to a guys 30th bday :( Crying........Shameful

This report was posted on Ripoff Report on 10/28/2013 04:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/CarMax-Burbank/Burbank-Select-StateProvince-91502/CarMax-Burbank-Jason-in-Service-Not-properly-taking-care-of-vehicle-in-servicing-and-Carm-1095234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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