CarMax Sold Me A Wrecked Lemon Columbus Ohio

I am writing this to prevent anyone else from getting burnt. I wish this sight was available before I had purchased anything. I had a good deal worked up with the local ford dealership on a new vehicle.The vehicle only had 42 thousand miles on it when I puchased it, to me that is new practicly. My vehicle has been in and out of carmax repair for the same reasons and never fixed. I was sold the vehicle under the pretences that carmax does'nt sell wrecked vehicles and they even had a carfax report to prove it and a display vehicle in the lobby showing they would never sell anything like this...BS.. My vehicle sustained major front end damage and possibly moreand then to top it off, Repaired by a sub-professional. Carmax had the engine removed for serviceing one of my initial coplaints about oil usage, that revealed some of the shotty body work. I will never be able to take it in or trade it and get my money out of it. I have 4 more years to pay on this vehicle. I would never do that to someone. This vehicle should of been in the salvage yard. I heard alot of people were happy with carmax. I checked the BBB but there was'nt ant bad reports, you had to write the CarMax head office for a copy. The service department attendant gave me a " Oh,He found out" look when I begun pointing out the damage areas and placing my thoughts why I am having engine and drivetrain and suspention issues. I woundered why they would fix issues related to but not the issue itself. I spent alot of my personnal time taking this vehicle in and explaining to the best of my knowledge what the issue is. I have had my vehicle 8 months and out of the eight it has been in their shop at least three. They will no longer do any warrantee work they refused to after I pointed out the body damage. I just assume it is because they have replaced everything possible except for the main issues. I had a bodyshop repair person tell me you can make a wreck look new again but in most cases there is underlying damage done to the frame ,suspention,and engine/drivetrain components that is'nt apperent during the damage appraisal. He said sadly your case is one of them. I think this web site should be required to be seen before you buy. I feel really foolish, ripped off, taken advatage of, and lied to.

Jerry
Johnstown, Ohio
U.S.A.