- Report: #195875
Report - Rebuttal - Arbitrate
Complaint Review: CarMax, Richmond Virginia
CarMax, Richmond VirginiaBroad Street Richmond, Virginia U.S.A.
CarMaxCarMax Richmond Virginia ripoff assured by the sales person that the car had not been involved in any accidents or floods. Richmond Virginia
*Consumer Comment: The customer has been Ripped Off
*UPDATE EX-employee responds: you dont even know
*Consumer Comment: Carfax Report
*UPDATE Employee: You make no sense
*UPDATE Employee: Read the website...
*UPDATE Employee: CarMax strives for quality...
*Consumer Comment: Info is from employees!
*UPDATE Employee: Where do you get your information?
*Consumer Comment: Consumer is Right!
*UPDATE Employee: You're overreacting.
The whole reason went to CarMax is because we were led to believe that we could trust that their vehicles were in good condition and had not been in accidents or floods.
3 months after purchasing, I noticed a little bit of rust on the left front fender near the headlight. Thinking it was just normal wear and tear on this car, I did not think much more about it until one day I noticed the same side was hanging a little lower than the right side.
I took to the car to a professional body shop and they pointed out to me that not only had the bumper, bumper guard, and fender been replaced but that the complete headlight assembly was also replaced and showed me where the bodyshop left tape from painting and where they over-sprayed when they replaced the damage.
Apparently, the entire front left corner of the car had been involved in an accident and was not reported to us. What makes matters worse is that the car has a persistent pull to the right no matter how many times we have it alligned.
I feel like we were misled and lied to and that something needs to be done to stop this corruption!
If they would have told us upfront about the damage, at least we could have chosen another vehicle. As I reflect back, now I can see why the salesman was so anxious to sell us that car.
I'll give this example of how it works with us...it's kind of like eating in a bad restaurant, I'm not going to call you on the carpet and tell you how bad your restaurant is...rather, I'm going to just pay my bill, not say anything to you, leave and never come back again and tell everybody I know to never go there and you're not going to know why you lost my business forever!
Good thing I made the right choice with the salesmans extra business cards he mailed us...I threw them in the trash can where they belong.
Glen Allen, Virginia
This report was posted on Ripoff Report on 06/11/2006 01:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/CarMax-Richmond-Virginia/Richmond-Virginia-23060/CarMaxCarMax-Richmond-Virginia-ripoff-assured-by-the-sales-person-that-the-car-had-not-bee-195875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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