ED Magedson – Founder
CarMax Superstore2501 Powell Drive Nashville, Tennessee United States of America
I bought a 2006 Saturn Relay Van from Carmax in February. I have had it and driven it for 3 weeks total out of the 2 months I have had it. I have now taken it back to Carmax 4 times to be fixed and 3 of those times for the SAME THING! The 3rd time of taking it back to Nashville (which is an hour away from me) I told them I did not want the van back that I was tired of having the issue that was suppose to have been fixed. They told me they would buy it back from me for what was left owed on it and I was fine with that although I had done made the first payment on the van even though I had not even had it in my possession but maybe a full week that first month.
I was told to look on their website and find what I wanted and so my husband and I did this for over a week. We finally found something that would fit our family as we have 4 kids so we do need either another van or something to fit us all. We called them told them what we had in mind and they said they would have it brought from one of their other stores for us to look at. They got all the information done for payments and oh yeah this vehicle was same price as our payoff of the van and we are paying $300.00 a month on it. Anyways they tell us that on the other vehicle the payment will be over $400.00 dollars. And I didn't tell you that we had to go back through them or we would lose the $2,000.00 dollars we put down on it plus the payment we had already made. Well I went off to the manager about this payment going to be so high and all he would say is oh I am sorry but that's what we can do for you.
By this time I am so mad that I end up telling them to fix the stupid van and if it tears up one more time I will seek a lawyer to see what I can do. Well I got the van back on Monday and guess what yup that's right with in a week the same issue has started all over again and I was told the 2nd time that it had happened the van was sent to the manufacture. It is suppose to be back there now as I was called today by a cheery person letting me know that the piece of crap they sold me is being fixed once again. Well I think it's time to take action this time.
I just need someone to help me figure out what I can do. They are going to end up screwing me even more I am sure but I am getting real close to taking window chalk and writing on all my windows I bought this Lemon from this CARMAX and keep driving around and around in front of the store.
This report was posted on Ripoff Report on 04/21/2010 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/CarMax-Superstore/Nashville-Tennessee-/CarMax-Superstore-Sold-me-a-piece-of-crap-van-and-then-tried-to-screw-me-Nashville-Tenne-595360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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