• Report: #169122

Complaint Review: CarMax

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  • Submitted: Fri, December 23, 2005
  • Updated: Fri, December 23, 2005

  • Reported By:Los Angeles California
CarMax
Duarte, California U.S.A.

CarMax SHAME ON YOU!!! WIll Not Honor Warranty, ripoff Duarte California

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My CD player skipped from the start but I thought maybe it was my CDs were bad. I finally took it to a place for repair and gave them all my warrantee papers.
After a 3 ring circus of phone calls, the repair was done and I had to pay for it myself.

They sell used cars, and sell you a very costly extended warranty. I ASSUMED that would cover a simple repair on the CD player. I got a whole lot of double talk about this particular repair having to be covered by the orig warranty when the car was sold to the orig buyer. They never said I had access to that warranty.

The repair that was done did not correct the problem. I again contacted Carmax about it and after speaking to too many people with too many accents, I was told that AT THE TIME I first made the complaint, it COULD have been covered the that orig warranty (which I knew nothing about).

They are so cheap they won't even find a used working stereo from another auto to put in my car. Kiss another bogus $1500 bumper to bumper useless warranty goodbye.

I see there are several Carmax complaints here.
When does the legal help you talk about kick in? How would you like to buy a fresh car and not have a stereo to listen to?

Deborah
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 12/23/2005 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/CarMax/Duarte-California/CarMax-SHAME-ON-YOU-WIll-Not-Honor-Warranty-ripoff-Duarte-California-169122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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