- Report: #933528
Report - Rebuttal - Arbitrate
Complaint Review: CarMax
CarMax1975 Beaver Ruin Road Norcross, Georgia United States of America
CarMax False Promises! Norcross, Georgia
After review the service manager claims this will not fall under warranty since it was not a collision or mechanical failure. I disagree completely. I did not have the tires rotated, only the oil changed in mid-May. I am being charged for the tow, the rental car, the technician's fee for looking into it, and an estimate for $1200 to fix the tire. My fender was bent in the process. [continued below]....
If I would have been driving with my kids in the Jeep and it happened on the highway, it could have been very bad news. Even if it technically did not fall under the warranty coverage, in which I tacked on an additional $2300 to my car note, it's a customer service issue!
This report was posted on Ripoff Report on 08/28/2012 04:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/CarMax/Norcross-Georgia-30071/CarMax-False-Promises-Norcross-Georgia-933528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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