- Report: #424650
Report - Rebuttal - Arbitrate
Complaint Review: CarMax
CarMax45210 Towlern Place Sterling, Virginia U.S.A.
CarMax Sold car as having options it didn't have. Refuses to refund difference in value. Sterling, Virginia
*Consumer Comment: Why didnt you test drive it?
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On February 7th, 2009, I had my car appraised for trade in at the MINI dealership and learned at that time that the seats were not real leather. I was very surprised. On February 8th, I had the same car reappraised at CarMax and the report issued did not incorrectly identify the seats as leather. So, now I have the window sticker from 2006, the appraisal report from 2009, both with the same VIN on them, and seemingly describing two different cars.
I saw on this website where another buyer had purchased the same year/make/model of car six months earlier with the same issue, and after a lot of runaround, CarMax did cut him a check for the difference in value.
CarMax representatives gave me a lot of different answers (hassle) to my question about this, none of them involved a refund. I am in the process of trying to recover via my state's office of consumer affairs, and will hire an attorney if that does not bring satisfaction.
It is a shame that consumers with similar complaints against the same company on this site can not identify themselves to each other somehow. There are 2 other complaints on this site with misrepresentation of leather seats by CarMax. We would have a great case to argue fraud and receive putative damages in addition to the overcharges and attorney's fees if we could get in touch with each other.
This report was posted on Ripoff Report on 02/16/2009 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/CarMax/Sterling-Virginia-20165/CarMax-Sold-car-as-having-options-it-didnt-have-Refuses-to-refund-difference-in-value-424650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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