- Report: #970126
Report - Rebuttal - Arbitrate
Complaint Review: CarMax
CarMax3289 Barrett Pkwy marietta, Georgia United States of America
CarMax CarMax Sells Lemons and Don't honor the phrase" we inspect our cars before sales" marietta, Georgia
*UPDATE EX-employee responds: They inspect, but they don't fix everything.
We got the car and it happended again in week two of the car. We took it back again and by this time, the 3 day window had expired. We were told again that they would "send it out to Mercedes" as it appears to need more sensor work. Still my fianced stated he thinks its the transmission as when we brought the car it only had 64k miles for a 2002 C240. Car Max repaired the car and we asked, is it ok to travel with and was assure that the car was find.
I was driving home from church in the cold two weeks ago with my kids and the car did it AGAIN! I was on the interstate and had to have exit to have it towed. Come to find out that it was the transmission. Now CarMax is making me pay the deductable of $250....really? You are willing to lose customers over $250? The manager would not bend stating an additional 15k miles on the car but HELLO000000....I was informed by service dept that it "was not the transmission" and the "car was safe for travel". PLEASE DO NOT BUY A CAR FROM CAR MAX!!!! I have purchased used cars from other vendors for my college kids years ago when they finished high school and have not had ANY issues with the engine, transmission, or anthing else. I called corporate and although the gentleman was pleasant.....IT WAS A LOST CAUSE....as it appears tha each CarMax chain manager has the FINAL WORD.......PLEASE DO NOT BUY A CAR FROM CAR MAX!!!!
This report was posted on Ripoff Report on 11/16/2012 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/CarMax/marietta-Georgia-30144/CarMax-CarMax-Sells-Lemons-and-Dont-honor-the-phrase-we-inspect-our-cars-before-sales-970126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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