• Report: #1043792

Complaint Review: CarRentals.com

  • Submitted: Tue, April 16, 2013
  • Updated: Tue, April 16, 2013

  • Reported By: Cabo traveler — San Anselmo California
carrentals.com Internet United States of America

CarRentals.com We got ripped off on "mandatory insurance"! carrentals.com, Internet

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I have been a customer of CarRentals.com for over a decade. Something has changed there recently. We arrived at the Cabo San Lucas, Baja, Mexico, airport and went to Thrifty to pick up our rental. Somehow, the $83 USD estimate for our 4 day rental was incorrect. They refused to rent us the car without the "mandatory" liability insurance. We went ahead and ended up paying $216 in the end.

When we made the same trip in 2007 and also rented from (((competitor's name redacted))), the estimate was 100% accurate.

More disappointing, when I contacted CarRentals.com support about the problem, they told me I should have clicked on a link to read the details of the contract. The bogus price quote was apparently MY FAULT!


sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 04/16/2013 04:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/CarRentalscom/internet/CarRentalscom-We-got-ripped-off-on-mandatory-insurance-carrentalscom-Internet-1043792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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