Report: #845499

Complaint Review: CarSafe

Submitted: Mon, February 27, 2012
Updated: Tue, June 19, 2012

Reported By: Very mad!!!! — Rockford Illinois U.S.A.

CarSafe

st louis, Missouri United States of America

Phone: 866-364-3336
Web:
Category: Auto Warranty

CarSafe Sent fake letters in mail claiming my car warrenty was about to expire... st louis, Missouri

*UPDATE Employee: Common Sense

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0Author 1Consumer 0Employee/Owner

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I recieved a letter in the mail stating that my auto warrenty was about to expire. I recently just moved to a new house so couldnt find all my paper work but was sure I hadnt had my car for the 5 yrs I knew my warrenty protected me for. After searching through all my important documents without finding the paper work I needed to prove this to be wrong I decided to try calling my bank through which I got the loan for the car and the warrenty. I was told that my bank has never dealt with "CarSafe" and that is not who my warrenty is from. This company is a complete fraud and sends out false paperwork trying to scam people into spending money on renewing a warrenty that isnt even through them or about to expire. Do not respond to these letters or give them in of your information!

This report was posted on Ripoff Report on 02/27/2012 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/CarSafe/st-louis-Missouri-/CarSafe-Sent-fake-letters-in-mail-claiming-my-car-warrenty-was-about-to-expire-st-loui-845499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

0Author 1Consumer 0Employee/Owner

Updates & Rebuttals

#1 UPDATE Employee

Common Sense

AUTHOR: kt - (United States of America)

SUBMITTED: Tuesday, June 19, 2012

When you received that mailer, no where on it did it state that it was from your bank, dealership, or the manufacturer. It states that it is from CarSafe LLC. The mailers get sent out before the current warranty expires. We DO NOT tell any customer whatsoever that we are any other company than CarSafe.

As bad as it sounds most people ASSUME we call them, we don't, never have, never will... Honestly I do not understand why people get upset with mailers, you don't take it out on the people who send you junk mail do you? If you don't want it disregard it. No reason to go out of your way and be jacka@@...

Also if anyone had any questions, call customer service and ask them. It's absolutely amazing what you can find out when your cordial.