• Report: #806682

Complaint Review: Carbiz in Maryland

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  • Submitted: Thu, December 08, 2011
  • Updated: Fri, February 15, 2013

  • Reported By: Carbiz MD sucks — Baltimore Maryland United States of America
Carbiz in Maryland
6001 Reisterstown Road Baltimore, Maryland United States of America

Carbiz in Maryland Carbiz: Lies, Steals and Chumps Baltimore, Maryland

*Consumer Comment: I too was lied to by Carbiz and Brian Schriver

*Consumer Suggestion: CARBIZ Baltimore Md

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I purchased a 2008 Lincoln MKX Ultimate Edition with 38,500 miles for $24K, after a $17K trade in of a BWM 325xi and $7K in cash on 8/16/2011 from Carbiz. The next morning (8/17) I noticed a substantial fluid leak under the engine. We reported the concern immediately to Carbiz.   At their direction, I drove 3 hours back to Baltimore to have Carbiz service the vehicle.   I was given a dated loaner of which we were not comfortable putting our children in for safety concerns added inconvenience which limited our family to one usable vehicle to travel with children. 
 
The dealership claimed a power steering fluid cap was loose, tightened it down and replaced rotors and brakes (an unrelated issue but an example of another major oversight of their so called 120 Point Inspection, that we caught driving it home upon purchase.)  As schedules allowed, I drove their loaner car back up, another three hour trip to Baltimore, and picked up our vehicle. [continued below]....
..... When we woke the next morning there were three leaks. We took photos and sent them immediately to Carbiz.
 
We asked to have it checked down here instead of driving another three hours again to bring it to their dealership (each of these trip was putting another 200 miles round trip on the odometer.) Carbiz agreed to have the diagnostic test conducted locally.  We took the vehicle to Cheseldine's Monroe at their request.  It was evaluated and determined to be a transmission leak.  I paid for it and was reimbursed.
 
Carbiz insisted on our bringing the vehicle back to Baltimore to have repairs done at the service provider of their choice in this instance - Koon's Ford.  We were given a 2005 Nissan X-Terra (dented and unkept filthy actually and another vehicle we couldnt put our children in.) This time Carbiz dropped off the loaner and picked up our vehicle.  Not on a flatbed for tow so again another 200 miles on the car for the same repair issue.  Again, we were without our vehicle for well over week.  The vehicle was returned to us after extensive service and when we woke the next day there was another leak.  We notified Carbiz immediately.  At this time we were instructed to take the vehicle to a local Lincoln Dealership for service. 
 
Lexington Park Ford/Lincoln diagnosed that the compression seal was replaced incorrectly during the Koons service. This dealership had no loaner vehicles so I was taken to Enterprise and rented a Ford Edge (more comparable to our vehicle, at last) the cost of which was eventually reimbursed by Carbiz. 
 
Many times I was contacted by Brian Schriver, a Carbiz employee, and told I would come out of all of this smelling like a rose.  We repeatedly expressed our frustration and then moved to our concerns and then talked about solutions. I gave them four. Give me $26500 back to cover the cost of the vehicle plus the $800 in tires and $1700 in tax, title & delivery charges we paid, swap vehicles with a similar one on the lot, go to auction and find the exact vehicle or offer me an extended warranty and reimbursement for miles, gas and time wasted. He flat out refused to refund me any money, but would consider the other solutions.
 
I received this email from Evan Berney, "We do not have a return policy at Carbiz but as an exception I would be willing to let you choose another vehicle in our inventory that is the same sale price as the the MKX that you purchased and swap out. I understand your frustration and please understand that we could not anticipate these issues as well. We are doing everything we can to help rectify this situation."
 
Evan Berney
Carbiz Ltd.
 
 
After 10 more days or so the car was done.  When we woke the morning after return -- there were more leaks.  Again, we contacted Carbiz immediately.  A loaner, newer Toyota Camry was dropped off while the MKX would be repaired, again our vehicle was at the local dealership for a period of 2 weeks.
 
On 12/1/11 the car was returned again after dealing with this issue for the past 3 months. 
 
During the third time we returned the vehicle for extensive service we indicated to Carbiz that we were no longer comfortable keeping the vehicle.  A vehicle with transmission issues requiring extensive service by professionals that took four times to fix on a newer vehicle with a limited warranty was not what we agreed to nor was it what they represented to us at time of purchase.  We wanted to seek out the trade option they had previously mentioned since a full refund was not within their policy. We began watching their sites for new listings. 
 
Last week I noticed Carbiz had a 2008 Lincoln MKX Ultimate Edition with a listed 38000 miles listed for $25999. This was not that different from my 2008 Lincoln MKX Ultimate Edition with a listed 38000 miles which was listed for $24999 originally (we paid $24K.) We reached out to them to initiate the fair trade that they offered and was told by Carbiz that this was not in fact a fair trade and we would be subject to the difference in price. 
 
After researching the Kelley Blue Book values of both cars we determined that our vehicle is worth $28116 and theirs was $28570, a difference of $454. After the 3 months of car repairs, the aggravation of trying to function as two working parents with two children under the age of three with one reliable, safe vehicle, lost time away from work (I am self employed)  to initiate the repairs, orchestrate drop offs and pick up vehicles, placing unnecessary miles on a newly purchased vehicle, wasted gas in transport, general frustration, damage to the driveway from the reoccurring leaks,  and the simple fact that our new vehicle has been in their possession 5 times more since purchase than it has been with us $454 seems like a nominal cost for the purposes of DOING GOOD BUSINESS not to mention DOING FAIR BUSINESS.  Instead, they again denied the fair trade swap due, as explained by them this time, to changing economy.  Everyone knows car dealerships have year-end sales because a new one is coming up and the vehicles will sound a full year older.
 
Four months out and the car still leaks. Surprise, surprise.
 
We dont believe that we are alone in our frustration with Carbiz.  We were told by one employee that a woman in DC is having the same problem. Oddly enough the car still leaks. They are bullshit artists.
 
We are seeking assistance either through mediation or litigation. 
 
I also have 34 pages of emails going back and forth proving the previous paragraphs.

This report was posted on Ripoff Report on 12/08/2011 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Carbiz-in-Maryland/Baltimore-Maryland-21215/Carbiz-in-Maryland-Carbiz-Lies-Steals-and-Chumps-Baltimore-Maryland-806682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I too was lied to by Carbiz and Brian Schriver

AUTHOR: rcmurray - (United States of America)

Hello gents,

I'd like to share my story about Carbiz here as well.  Here is my review of the business:

I went to Carbiz in June of 2012 to look at a 2008 Lexus IS-F they had listed on cars.com. I went and checked the car out and took it for a test drive and was overall pretty happy with the vehicle. I had them appraise my trade-in and this is where I should have known this place was unprofessional and a ripoff. They severely lowballed my trade-in, which I expected to some degree, however I take VERY good care of my cars and my trade was no exception. They first tried to offer me some ridiculous number because they said the air conditioning doesn't work (turns out you have to actually hit the button that says A/C in order for it to work, imagine that) it needed new tires (even though the tires I had on the vehicle were 2 months old and had about 2000 miles on them), and basically marked every single tiny scratch on the vehicle and tried to lowball the price. After showing them how to turn on an air conditioner and how to properly measure the tread depth of a tire I decided it was my turn to scrutinize the IS-F so I went outside and pointed out the scratches that were present on the vehicle and the sales guy I worked with said it was no problem, that they could be buffed out (I was skeptical of this but more on that later) and all of this was written on paper when I decided to purchase the vehicle (exact wording was "fix scratches on rear quarter panel"). I was also told that the vehicle was ready to go for XM, just call and switch my service over. I was told to make an appt with the service shop to take care of the scratches. Once I got home and XM would not work I did some further research and found out that in fact the car needed a $650 part and about $150 worth of labor to get XM going as the 2008's didn't ship from Japan fully equipped. 

Fast forward to about a week later I brought the vehicle in to get the scratches "buffed" out, I had to take time out of my day to drive all the way up there and drop the car off. I was told the next day it was ready and again took time out of my day to go pick the vehicle up. This is where the problems really began. It looked as though nothing at all had been done to the vehicle and it actually appeared to be in the same spot I left it in when I dropped it off. When I spoke with the service manager he said the scratches were too deep to buff out. At this point I am fairly upset as it didn't matter HOW it needed to be fixed, it just needed to be fixed as per the deal that was made before I purchased the vehicle. I had to get back to work so later that day I called Brian the GM. He told me they would get it fixed and I instructed him that the bumper needed to be taken off, repainted completely, and put back on in order for the paint to match correctly as I didn't spend 44k on a car only to have someone spray paint over it. I also said that I was told the vehicle was ready to go for XM when it in fact was not. He stated that he knew someone who could take care of it for me and they would of course cover the costs. He told me to make an appointment to drop the vehicle off for the second time.

About a week later I dropped the car off again, and was once again greeted by a nice surprise. When I dropped the vehicle off the service manager went over what was to be done and made it clear that Brian had informed him I would be covering the cost of the XM install. I demanded to speak with him as this was not what he told me a week earlier. When I met Brian he lied directly to my face and said that he had never told me they would cover the cost of XM. I was extremely furious at this point and took him over to my car to explain that the bumper NEEDED to be removed and repainted and clear coated. He all but pushed me out the door and said it was fine, they would take care of it and make it right. I once again left my car at Carbiz to take care of the problem.

The next day I was called (much to my surprise) and was told it was ready. I asked Brian if it was done correctly and I was told "it looks great!". When I got to the dealership, it was once again not done properly at all. The vehicle was filthy with dust on the outside as they had wet sanded the bumper and spray painted over it, and they did a horrible messy job at that. At this point I was absolutely furious because I had now wasted two trips to get this fixed correctly. He had a lot tech try to clean up the paint or whatever else was on the vehicle in order to make it better and when it was finished basically said that was it, and there was nothing more they could do. I am still considering filing a lawsuit against Carbiz as they did NOT honor their end of the deal which was written down before I even purchased the vehicle, not to mention I was lied to by my sales person (whom I later learned was fired shortly after my deal, probably for promising things the business didn't want to deliver) as well as by Brian himself, directly to my face. I am a man of my word and I expect others to be as well. I do not understand how this business got dealer of the year but they shouldn't be selling anything other than used Civics and Accords in my opinion. If you are searching for a car there are much better places in the Baltimore-Washington area to purchase them. 

Caveat emptor

Something should be done to prevent these crooks from continuing these practices.
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#2 Consumer Suggestion

CARBIZ Baltimore Md

AUTHOR: Marion - (U.S.A.)

Hello Sir I am sorry for your loss as i too was ripped of by the exact same dealership. please take sone steps as I did to make sure they do not get away with it. First file a complaint with marylands attorney generals website, I know from experience that they will not cooperate with the OOAG but it gives you a record to reference. Then seek out an attorney as i did, we must not let scam artist like them continue these ripoffs. If you would like i can give you the name of my attorney, rem the state of md has a statue of limitations by which you must file your legal claim. You are right they are crooks.
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