- Report: #776773
Report - Rebuttal - Arbitrate
Complaint Review: Carbonite
CarboniteInternet United States of America
Carbonite Doesn't Always Work, Techs Don't Care Internet
All of my Outlook files, folders, emails, contacts, calendar, tasks, were lost. I have a business and those files were my brains, my memory, my notes on communications, etc.
Several restores didn't work. I had to call them 5 times for a technical service rep to help. One tech cared, but he had to transfer me to a higher tech who did not. 'They're not there' was all they could say and never gave an explanation or suggestion. A few pst files were there, but they had no idea why all of them weren't.
I don't think much of Mozy backup because son-in-law was disgusted that they want to charge more later for additional program. But I'm looking for another back-up company!
This report was posted on Ripoff Report on 09/14/2011 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carbonite/internet/Carbonite-Doesnt-Always-Work-Techs-Dont-Care-Internet-776773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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