• Report: #119019

Complaint Review: Carchex Auto Inspections

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  • Submitted: Sat, November 20, 2004
  • Updated: Mon, November 05, 2007

  • Reported By: Bob — henderson Nevada U.S.A.
Carchex Auto Inspections
1030 Hull Street Baltimore Md 21230 Nationwide U.S.A.

National Auto Inspections, carchex Auto Inspections, ben Fenlon Fraudulent car inspection company cost me $5000 to repair automobile. No offer from them for repairs. Baltimore Maryland

*UPDATE EX-employee responds: No wonder...

*Consumer Comment: Nationwide vs. Local auto inspections

*Consumer Comment: Nationwide vs. Local auto inspections

*Consumer Comment: Nationwide vs. Local auto inspections

*Author of original report: final update

*Author of original report: carchex update

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0Author 6Consumer 0Employee/Owner

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Carchex inspected a car from me to protect me from being ripped off on an internet sale. They told me the car was fine except for some minor blemishes. When the car showed up it had torn upholstery and rugs, did not run, had no brakes and nothing worked. They were supposed to have driven this car! None of the lights, heat, air conditioningor wipers worked.

The transmission leaked all over my garage as well as the power steering. There were so many body rot and dents everywhere that it required the car to be painted. Rear bumper and some mouldings had to be replaced from a rear end collision they did not mention. The repairs exceeded half the value of the car.

Bob
henderson, Nevada
U.S.A.

This report was posted on Ripoff Report on 11/20/2004 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Carchex-Auto-Inspections/nationwide/National-Auto-Inspections-carchex-Auto-Inspections-ben-Fenlon-Fraudulent-car-inspection-119019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

No wonder...

AUTHOR: Leo - (U.S.A.)

This outfit charges $100, and pay their inspectors $40 via Paypal - inspectors end up getting $37! What kind of service would you expect if a qualified (well, in most cases) professional drives up to 50 miles one way and does the inspection for 37 bucks! Do the math, and it turns out that 100 miles worth of gas is more than the entire "fee". Use LOCAL inspections companies - you may pay slightly more but what you get cannot even be compared to national outfits!
Check this one out: anti-lemon.com
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#2 Consumer Comment

Nationwide vs. Local auto inspections

AUTHOR: Leo - (U.S.A.)

I am an Automotive Inspector with nearly 20 years of experience in the field, and I have worked for virtually every Inspections and Extended Warranty company in the country.

Here is how this business works: an agency (Middleman) has a database of individuals at various locations who they sub-contract to do the inspections. They usually pay 50% of what they charge their customers. This means that you a consumer get 50% worth of services you pay for at the most.

These agencies have certain standards that cannot be sufficiently high because a legitimated Inspector needs tens of thousands of dollars worth of tools and equipment to do good work, and there are very few of them. In other words, the vast majority of people employed by those nationwide outfits are either not qualified to do the work, don't have tools and diagnostic equipment needed or don't use them for the fee they are paid.

An industry average professional (not nationwide McDonald's-like) inspection costs about $150. When you hire a local Professional Inspector, you get 2-3 hours worth of his time unlike 20-30 minutes of a Middleman inspection. Also, when you hire a service provider directly, they work for you rather than for a middleman, and there is huge difference between not only quality but also attitude towards the service.

No matter how you look at it, you are much better off dealing with a legitimate local company than a national agency.

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#3 Consumer Comment

Nationwide vs. Local auto inspections

AUTHOR: Leo - (U.S.A.)

I am an Automotive Inspector with nearly 20 years of experience in the field, and I have worked for virtually every Inspections and Extended Warranty company in the country.

Here is how this business works: an agency (Middleman) has a database of individuals at various locations who they sub-contract to do the inspections. They usually pay 50% of what they charge their customers. This means that you a consumer get 50% worth of services you pay for at the most.

These agencies have certain standards that cannot be sufficiently high because a legitimated Inspector needs tens of thousands of dollars worth of tools and equipment to do good work, and there are very few of them. In other words, the vast majority of people employed by those nationwide outfits are either not qualified to do the work, don't have tools and diagnostic equipment needed or don't use them for the fee they are paid.

An industry average professional (not nationwide McDonald's-like) inspection costs about $150. When you hire a local Professional Inspector, you get 2-3 hours worth of his time unlike 20-30 minutes of a Middleman inspection. Also, when you hire a service provider directly, they work for you rather than for a middleman, and there is huge difference between not only quality but also attitude towards the service.

No matter how you look at it, you are much better off dealing with a legitimate local company than a national agency.

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#4 Consumer Comment

Nationwide vs. Local auto inspections

AUTHOR: Leo - (U.S.A.)

I am an Automotive Inspector with nearly 20 years of experience in the field, and I have worked for virtually every Inspections and Extended Warranty company in the country.

Here is how this business works: an agency (Middleman) has a database of individuals at various locations who they sub-contract to do the inspections. They usually pay 50% of what they charge their customers. This means that you a consumer get 50% worth of services you pay for at the most.

These agencies have certain standards that cannot be sufficiently high because a legitimated Inspector needs tens of thousands of dollars worth of tools and equipment to do good work, and there are very few of them. In other words, the vast majority of people employed by those nationwide outfits are either not qualified to do the work, don't have tools and diagnostic equipment needed or don't use them for the fee they are paid.

An industry average professional (not nationwide McDonald's-like) inspection costs about $150. When you hire a local Professional Inspector, you get 2-3 hours worth of his time unlike 20-30 minutes of a Middleman inspection. Also, when you hire a service provider directly, they work for you rather than for a middleman, and there is huge difference between not only quality but also attitude towards the service.

No matter how you look at it, you are much better off dealing with a legitimate local company than a national agency.

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#5 Author of original report

final update

AUTHOR: Bob - (U.S.A.)

I previously sent you information regarding a complaint that I had with National Auto Inspections, LLC (t/a Carchex.com).

I wanted to let you know that I was able to resolve my issues with National Auto Inspections to my full satisfaction.

Sincerely,

Bob
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#6 Author of original report

carchex update

AUTHOR: Bob - (U.S.A.)

I had sent an earlier rebuttal that did not get posted for some reason.Carchex and I reached a settlement over a year ago and this matter is closed.
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