• Report: #119019

Complaint Review: Carchex Auto Inspections

  • Submitted: Sat, November 20, 2004
  • Updated: Mon, November 05, 2007

  • Reported By:henderson Nevada
Carchex Auto Inspections
1030 Hull Street Baltimore Md 21230 Nationwide U.S.A.

National Auto Inspections, carchex Auto Inspections, ben Fenlon Fraudulent car inspection company cost me $5000 to repair automobile. No offer from them for repairs. Baltimore Maryland

*UPDATE Employee: 20 years exp...WOW

*UPDATE EX-employee responds: No wonder...

*Consumer Comment: Nationwide vs. Local auto inspections

*Consumer Comment: Nationwide vs. Local auto inspections

*Consumer Comment: Nationwide vs. Local auto inspections

*Author of original report: final update

*Author of original report: carchex update

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Carchex inspected a car from me to protect me from being ripped off on an internet sale. They told me the car was fine except for some minor blemishes. When the car showed up it had torn upholstery and rugs, did not run, had no brakes and nothing worked. They were supposed to have driven this car! None of the lights, heat, air conditioningor wipers worked.

The transmission leaked all over my garage as well as the power steering. There were so many body rot and dents everywhere that it required the car to be painted. Rear bumper and some mouldings had to be replaced from a rear end collision they did not mention. The repairs exceeded half the value of the car.

Bob
henderson, Nevada
U.S.A.

This report was posted on Ripoff Report on 11/20/2004 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Carchex-Auto-Inspections/nationwide/National-Auto-Inspections-carchex-Auto-Inspections-ben-Fenlon-Fraudulent-car-inspection-119019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

20 years exp...WOW

AUTHOR: #1 Auto Inspector - ()

Leo.my son who works in one of my shops has 20 years exp too.as for you cutting down inspectors maybe you should get all of your facts.yes there are alot of inspectors out there that shouldnt be ,i will admit that.

   But I have over 38 years in the field,I am an ASE certified Master Technician,I have over 100k worth of tool at my house,not including my shop.I do work for Carchex for another inspector and  numerous other companies in the USA and worldwide for myself. In all my time doing pre purchase,pre warranty,mechanical breakdown,cause of loss,and so much more I have had 2 instances where the shops or sellers didnt agree with my results and a 3rd party inspector was brought in each of those times to do a 2nd opinion and both times came up with the same results.

   As far as these inspections what helps me is seeing the warranty failures and that gives me a working knowledge of the hereditary flaws in each brand and model car.also being in the body repair field and also ASE certified there too it is easy to spot flaws and coverups in cars no matter how good they fix them.

    I will admit there are some inspection companies that do suck,I wont name them out of respect and if they can sleep at night more power to them. I have weeded most of them out and try not to work with them.So if you would do not group all Inspectors as bad just because they contract out to other firms.or maybe your "local" people have outsourced their inspections to nationwide companies for there level of expert inspectors since maybe their "local" mechanic /inspector with ONLY 20 years expereince just isnt cutting it.

     I cover an 1800 square mile territory in North Carolina and am trusted enough to do inspections for Ford,Toyota,Honda,General Motors, along with over 50 warranty companies,numerous Insurance companies and even lawyers and more and us inspectors who know WTF we are doing do not appreciate hacks like you talking us down when you know nothing.

 

Have a nice day and think before you talk next time

 

The #1 Inspector

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#2 UPDATE EX-employee responds

No wonder...

AUTHOR: Leo - (U.S.A.)

This outfit charges $100, and pay their inspectors $40 via Paypal - inspectors end up getting $37! What kind of service would you expect if a qualified (well, in most cases) professional drives up to 50 miles one way and does the inspection for 37 bucks! Do the math, and it turns out that 100 miles worth of gas is more than the entire "fee". Use LOCAL inspections companies - you may pay slightly more but what you get cannot even be compared to national outfits!
Check this one out: anti-lemon.com
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#3 Consumer Comment

Nationwide vs. Local auto inspections

AUTHOR: Leo - (U.S.A.)

I am an Automotive Inspector with nearly 20 years of experience in the field, and I have worked for virtually every Inspections and Extended Warranty company in the country.

Here is how this business works: an agency (Middleman) has a database of individuals at various locations who they sub-contract to do the inspections. They usually pay 50% of what they charge their customers. This means that you a consumer get 50% worth of services you pay for at the most.

These agencies have certain standards that cannot be sufficiently high because a legitimated Inspector needs tens of thousands of dollars worth of tools and equipment to do good work, and there are very few of them. In other words, the vast majority of people employed by those nationwide outfits are either not qualified to do the work, don't have tools and diagnostic equipment needed or don't use them for the fee they are paid.

An industry average professional (not nationwide McDonald's-like) inspection costs about $150. When you hire a local Professional Inspector, you get 2-3 hours worth of his time unlike 20-30 minutes of a Middleman inspection. Also, when you hire a service provider directly, they work for you rather than for a middleman, and there is huge difference between not only quality but also attitude towards the service.

No matter how you look at it, you are much better off dealing with a legitimate local company than a national agency.

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#4 Consumer Comment

Nationwide vs. Local auto inspections

AUTHOR: Leo - (U.S.A.)

I am an Automotive Inspector with nearly 20 years of experience in the field, and I have worked for virtually every Inspections and Extended Warranty company in the country.

Here is how this business works: an agency (Middleman) has a database of individuals at various locations who they sub-contract to do the inspections. They usually pay 50% of what they charge their customers. This means that you a consumer get 50% worth of services you pay for at the most.

These agencies have certain standards that cannot be sufficiently high because a legitimated Inspector needs tens of thousands of dollars worth of tools and equipment to do good work, and there are very few of them. In other words, the vast majority of people employed by those nationwide outfits are either not qualified to do the work, don't have tools and diagnostic equipment needed or don't use them for the fee they are paid.

An industry average professional (not nationwide McDonald's-like) inspection costs about $150. When you hire a local Professional Inspector, you get 2-3 hours worth of his time unlike 20-30 minutes of a Middleman inspection. Also, when you hire a service provider directly, they work for you rather than for a middleman, and there is huge difference between not only quality but also attitude towards the service.

No matter how you look at it, you are much better off dealing with a legitimate local company than a national agency.

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#5 Consumer Comment

Nationwide vs. Local auto inspections

AUTHOR: Leo - (U.S.A.)

I am an Automotive Inspector with nearly 20 years of experience in the field, and I have worked for virtually every Inspections and Extended Warranty company in the country.

Here is how this business works: an agency (Middleman) has a database of individuals at various locations who they sub-contract to do the inspections. They usually pay 50% of what they charge their customers. This means that you a consumer get 50% worth of services you pay for at the most.

These agencies have certain standards that cannot be sufficiently high because a legitimated Inspector needs tens of thousands of dollars worth of tools and equipment to do good work, and there are very few of them. In other words, the vast majority of people employed by those nationwide outfits are either not qualified to do the work, don't have tools and diagnostic equipment needed or don't use them for the fee they are paid.

An industry average professional (not nationwide McDonald's-like) inspection costs about $150. When you hire a local Professional Inspector, you get 2-3 hours worth of his time unlike 20-30 minutes of a Middleman inspection. Also, when you hire a service provider directly, they work for you rather than for a middleman, and there is huge difference between not only quality but also attitude towards the service.

No matter how you look at it, you are much better off dealing with a legitimate local company than a national agency.

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#6 Author of original report

final update

AUTHOR: Bob - (U.S.A.)

I previously sent you information regarding a complaint that I had with National Auto Inspections, LLC (t/a Carchex.com).

I wanted to let you know that I was able to resolve my issues with National Auto Inspections to my full satisfaction.

Sincerely,

Bob
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#7 Author of original report

carchex update

AUTHOR: Bob - (U.S.A.)

I had sent an earlier rebuttal that did not get posted for some reason.Carchex and I reached a settlement over a year ago and this matter is closed.
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