Carchex Pro Long Plus Carchex major disappointment and a waste of money! Do not buy their product! Internet
*REBUTTAL Owner of company: Response to Mr. Benally's False Claims
We have a 2003 Acura TL that we purchased 3 yrs ago and also purchased the $1700 Carchex warranty after doing some research. After talking to the salesman about the warranty he sold me on it. All I needed to do was maintain my service records while having the car. That was doable.
Last week the transmission went out and I faxed in all the required paperwork to the company and was denied due to some input error on the mileage at the garage. Which was clearly a typo and was still denied. Pro long plus sent an ivestigator to the shop to check out the shop's computer database to see of the work was done proper. Which it was and the investigator told the shop supervisor that this is clearly a typo and should be going thru. Instead the matter got worse and now it went from having the wrong mileage to having no oil changes done in more than 6 months. What a crock, because the invoices clearly show the correct dates of oil changes. So I was denied again.
I found this website and read another complaint where the Carchex CEO (supposedly) left his contact info. I told him my problem and was told they would look into it.I went as far as telling him I am willing to pay $1000 towards the repair if the rest was covered. All they did was go by what prolong plus had said and that was having improper service records. I was also told "I will be an advocate for you" and "I'm on your side". All that was done was a second investigation by carchex and pro long plus. The result was "I can help offset the cost of the $2500 repair with a $300 check that will be sent out asap". Thats chump change for this company. $300! What a slap in the face. "I'm on your side". I told them they can keep their money.
Bottom line is this company will find any small reason to not pay anything for any problems that may happen to your vehicle. Not only does the paperwork have to be spotless and inspected. But there also has to be an inspection done on the repair itself. Which could take any where from 5-7 business days. So there is no guarantee that anything will be fixed with on your vehicle with this warranty. Having all paperwork there and inspections done will not get your car repaired.
Do not I repeat DO NOT buy this product it's a ripoff and they are not there for the customer. They are there to rip people off. If you are still in the money back period. Please get your money back now. Instead of paying $1700 for a warranty that is worthless and then being offered a $300 slap in the face check for a repair that costs $2500. So with that math when you could get denied for a $300 claim they will say here is $5 to help you out with the repairs.
A total waste of money and time so DO NOT BUY!!!
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