- Report: #405427
Report - Rebuttal - Arbitrate
Complaint Review: Cardmember Services, Chase Bank USA, First USA
Cardmember Services, Chase Bank USA, First USAwww.chase.com Wilmington, Delaware U.S.A.
Cardmember Services, Chase Bank USA, First USA Company is pursuing a request I didn't make Wilmington Delaware
*Consumer Comment: Nothing unusual here. You over reacted to authorized, routine credit reviews.
Then today I get a letter from Cardmember Services telling me that in order to complete my research request I would need to send them a copy of my complete credit report, plus the specific inquiry dates. The letter goes onto to say that I must submit the above information within the next 30 days, along with a copy of the letter they sent me in order to complete my research request. They also provided me with a fax# 888-643-9628 in case I wanted to fax this info to them. The phone # for inquiry was stated as 800-441-7681. This letter was not signed, it was essentially a form letter. It did have initials at the bottom in regards to who wrote it & who typed it- "JH:jh". Then under that was another set of letters & #'s "CDV003". The letter head was Chase, & at the bottom it said "Chase credit cards are issued and accounts are owned by Chase Bank USA, N.A. and may be serviced by its affiliates" I am not quite sure what this statement means, but it sounds like it's a disclaimer of sorts. I was very surprised to get this letter, considering that I never made a formal request, I only asked questions that went unanswered.
I think these people must be nuts if they think I am going to send them a copy of my credit report, when they can access it. I certainly would not fax this info to them. After I called and made my inquiry, I went back and looked through my cards and realized that these inquiries must have something to do with a Visa card that has not been used for a couple of years, but was still open. I really resent them contacting me, and making repeated inquiries on my credit report when there is no reason to. I feel like they are taking advantage of me, and it makes me mad.
This report was posted on Ripoff Report on 12/28/2008 01:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cardmember-Services-Chase-Bank-USA-First-USA/Wilmington-Delaware-19850-5011/Cardmember-Services-Chase-Bank-USA-First-USA-Company-is-pursuing-a-request-I-didnt-make-405427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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