- Report: #1045433
Report - Rebuttal - Arbitrate
Complaint Review: Cardpool
CardpoolPO Box 77205 San Francisco, CA 94107 San Francisco, California United States of America
Cardpool Cardpool cliamed I purchased something I ddn't then sent it to the wrong address and still charged me! San Francisco, California
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I purchased an electronic gift card so I could use it right away on something I wanted to buy online. After waiting almost 24 hours to receive the email with my gift card number I reached out to the support team. They informed me that I purchased a physical gift card (WRONG) and they could only ship it to my billing address (in GA when I live in TX-WRONG) even though I put down my preferred mailing address --they completely disregarded my wishes and sent it on to Georgia.
I asked if I could cancel the transaction all together from the start and they said no, and that I could simply mail the card back if I was dissatisfied due to their 100 day purchase guarantee. Well it looks like it might take that long to get it, because it has already been over 2 weeks, and I have to reach out to the support team again! Gift card is no where in sight, and I was never given a tracking number-what horrible customer service!
I will never buy from this website again, and for the record my gift card was over $100 which they have already taken from my account, and I am on a very tight budget. This was a splurge for me and I couldnt be more disappointed in the service.
This report was posted on Ripoff Report on 04/23/2013 07:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cardpool/San-Francisco-California-94107/Cardpool-Cardpool-cliamed-I-purchased-something-I-ddnt-then-sent-it-to-the-wrong-address-1045433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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