I sent this letter to Cardservice International on Nov 19, 2008 via certified mail, I have YET to this date not received any reply whatsoever, I still receive their bills though. I think the letter pretty much explains everything. I think its worth to note that any attempt that I made to find a resolution with Cardservice Paradise would be answered by some explanation and an invoice trying to charge me for something, they even tried charging me $195 for programming, a service that is free by calling customer service directly.
Nov 19, 2008
5251 Westheimer Road, 6th Floor
Houston, Tx 77056-5404
I am in receipt of your letter dated Nov 10, 2008 and received on November 19, 2008. I hope that my case will now be heard as I have for over a year tried to plead my case and have been unable to resolve my situation.
Basically I am a victim of a FRAUD which was perpetrated by the Agency in Arizona Cardservice Paradise 6360 East Thomas Rd, Suite 114, Scottsdale, Az 85251 by their representative agent Joshua Harjo.
Many years ago I had an account with Cardservice International and that relationship had been just great, I was therefore unprepared for the criminal actions of this individual who had no problem taking advantage of the good name of Cardservice International.
After finding Cardservice Paradise's contact information via the web I initiated my conversation with Mr. Harjo and explained to him that I was looking for the most economical plan possible as my business venture was only seasonal (3 months) for the summer at Venice Beach. We then went over the plans and I explicitly told him the most I could do would be the 12 month and that I already had a Link Point 1200 machine.
He suggested to help me fill out the application over the internet, with the points as we had discussed, we then went over the points where we verified the 12 month agreement and NO Linkpoint Machine purchase or rental. Mr. Harjo then proceeded to send me the agreement which we had just gone over to sign and I signed it. I believe that most companies that run businesses and serve customers over the phone, usually implement phone recordings to protect the customer's safety and maintain high excellence, in this instance I do not believe Cardservice International have been reliable.
A few days later I saw a better offer from another Cardservice International agency on E-Bay and I contacted Joshua to cancel our agreement. It is at this time when I was told that it was not possible to cancel that I discovered what Mr. Harjo had done. Mr Harjo had sent me a much different agreement from the one we had supposedly filled out and verified. He had changed the agreement with out telling me as I had full trust in what we had just gone over on the phone, I did not feel the need to read over the whole contract again. The agreement he had sent me had totally different terms and percentages on it than, from which I was unaware of and I had not agreed upon. I had been defrauded into believing he had sent me one thing when in fact I had signed something totally different.
I immediately contacted Cardservice Business support and wrote a letter to which I was told to send in a letter requesting a 6 month standby of my account. During this period and after the six months I tried calling many times, I was on hold many times for over 45 minutes only to be told that someone would be calling me soon, I have yet to receive this call!
I have since consulted with various law firms and we have found at least 10 people in the same situation and it is expected that there could be hundreds of unsuspecting customers paying exaggerated fees unknowingly with Cardservice Paradise International.
I am at a point of hiring legal consul to either go forward with a lawsuit or if this letter is successful in getting someone's attention, just having my account cancelled and I will drop the whole thing. I would really much rather come to an agreement than get into a lawsuit and having to subpoena records from Cardservice International headquarters and the Cardservice International Arizona office. If we are unable to reach an agreement however the criminal manner in which this has taken place and since it has been done across state lines make it a Federal criminal case, I will pursue a lawsuit.
I do not believe that Cardservice International condones any criminal actions and my experience with the company in the past was very good. I truly believe this to be just one bad apple in the bunch and I trust that I will be taken care of once this is investigated and the complaints against this agency and this agent are looked at. We are certain there has to be many reports from all over the country on this same agency and agent.
I am available to speak to someone at any time, my contact information is below;
Venice Bikini closed in October 2007.
Marina Del Rey, California