- Report: #339680
Report - Rebuttal - Arbitrate
Complaint Review: Care One Credit Aka American Financial Solutions
Care One Credit Aka American Financial Solutions2815 2nd Avenue,Seattle, WA 98121 (AFS) Seattle, Washington U.S.A.
Care One Credit Aka American Financial Solutions Fraudelent and False Advertising A complete Rip Off Seattle Washington
*Consumer Comment: what now?
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Last week, On June 4, 3 years later, I called Care One Credit to find out what my current balance was and how many payments are left and they could not give me any information at all!! I was told to contact my creditors directly. I did, and to my shock Citibank is now telling me I owe more than I did 3 years ago!! My Sears credit account was delinquent and sold to debt collectors and they are filing a lawsuit against me!! When I called the Care One Credit representatives to get some information, they informed me that a letter was sent back in 2005 informing me that Citibank and Sears had declined the proposal. I never received this letter. Why wouldn't a representative call me to inform me of this just like they did for the other creditor or send a certified letter to make sure I receive such pertinent information? I would think this is a very important piece to the debt solution services the company offers. You would think if I don't respond then maybe there should be a follow up call, since this was clearly such a crucial aspect to the debt solution.
I owed Citibank a total of $6,389.57 when I started the program 3 years ago. They now claim that I owe them $9,299.46 and they wouldn't speak to me any further since I was making payments through a third party. According to my conversation with the Supervisor, Antoinette of Care One Credit on 6/4/08, Citibank declined the offer of $128 per month and they wanted $140 per month. So, for a $12 a month difference that totals to $432 in 3 years, Citibank now claims that I now owe $2,909.89 more than the initial total. The supervisor's response to that was "apparently your payment wasn't even covering the fees and finance charges". She didn't offer any help, not even to look into why the payments were not being credited. At least the Sears account did go down from the initial total, I owed Sears $1,256.60 and it is now $533.77, but it still went to a debt collection agency. Now, the reason I joined the Care One Credit program was because the company claims they can help people in debt pay off the creditors according to the payments they can afford. Part of your service is working with creditors to lower finance charges and interest rates and as long as I made the payments on time every month. However, what they did for me was be a middle man and take my money from the bank and forward it on to the creditor. I also have paid a total of $540 in "contributions" to AFS, which I agreed to thinking I was being helped.
I don't understand how a so called reputable company such as Care One Credit who claims to help people in debt and provide such services, can let this happen to someone who was trying to do the right thing and pay off their debt while going through financial hardships.
Flushing, New York
This report was posted on Ripoff Report on 06/12/2008 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Care-One-Credit-Aka-American-Financial-Solutions/Seattle-Washington-98121/Care-One-Credit-Aka-American-Financial-Solutions-Fraudelent-and-False-Advertising-A-comple-339680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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