- Report: #1073780
Report - Rebuttal - Arbitrate
Complaint Review: CareCredit
CareCredit, Select State/Province USA
CareCredit Will Find a Way to Jip You Select State/Province
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About two years ago I had to apply for CARE CREDIT for the reason of getting a tooth removed. I did not have insurance and could not afford it. I was approved for Care Credit with a promotional offer of if I had my balance paid in full by Six months, I would incur no interest charges. This seemed so amazing to me at the time. I had the painful tooth removed, and calculated my doctor bill and divided it up into 6 month payments and had it set to auto pay and it would payoff in full by the end of my promotional offer. Little did I know, one month before my offer was up, I would need another wisdom tooth pulled, which I did and used Care Credit.
The doctors office told me that this bill could also be for promotional financing but would be separate from the first and this was for 12 months. So, after the extraction I went online to check my bill to make sure the first bill was being paid off since that promotion was coming to an end and without me knowing Care Credit changed the due date of my payment to FIVE days before what it was previously. [continued below]....
I didn't realize this until I went in to check for the next month because I knew my promotion was about to end and I wanted to make sure it was set up to pay off and I seen an additional $25 on my account. I was so furious. I called and they said there was nothing they could do since the payment was received after the due date. So, I let it go, I paid the full amount of the remaining balance for the first bill and an additional $25 for the late fee. Then I calculated the remaining balance to pay off for the next promotional period of 12 months. Here we are now and when I go in and check my bill I see it is way more than it should be.
So I call and they tell me that I have an unpaid late fee of $25.00 from last year which is subject to finance charges. I said "Whoa I paid that the month after I incurred it". She tells me, "Well, we allocate all payments to your balance first and once you pay the balance then anything let over will apply to any other charges. I paid it off today and I WILL NEVER USE THOSE A******** AGAIN! How would you ever catch up after some BS like that? Be very cautious of using this scam! They will find away. I will give them the fact that I should have been more careful and checked my bill every month but I guess that was me giving the "system" the benefit of the doubt. NEVER AGAIN.
This report was posted on Ripoff Report on 08/07/2013 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/CareCredit/Select-StateProvince/CareCredit-Will-Find-a-Way-to-Jip-You-Select-StateProvince-1073780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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