• Report: #952913

Complaint Review: CareCredit

  • Submitted: Tue, October 09, 2012
  • Updated: Wed, October 10, 2012

  • Reported By: doc1217 — United States of America
CareCredit
140 Wekiva Springs Rd, Internet United States of America

CareCredit GE Capital Retail Bank So Called Promotional Offert, Internet

*UPDATE Employee: We'd like to help

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I initially thought the error was made by my dentist's office, but after reading so many other complaints about CareCredit I am not so sure this is starting to look like standard operating procedure for CareCredit.  I signed-up for a 24-month no interest offer from CareCredit via my dentist and began being charged 24.99% after only six-months.  I called CareCredit and the customer service rep told me to write a letter, which I did.  My dentist officer called CareCredit provider services on my behalf and also wrote a letter asking CareCredit to correct the error (which my dentist office actually took the blame for). 

CareCredit opted to do nothing as it was beyond the 90-days that the provider had to correct the error.  CareCredit also claims that they never received the letter from my dentist, nor received any call from my dentists office I have a copy of the letter my dentist submitted and happen to have been there when they made the call to CareCredit.  Ask me who I believe.  If you choose to take advantage of a CareCredit promotional offer, make sure you call them very shortly after you sign-up to verify that you have been given the right promotional offer.  If you wait until you actually see interest charges on your account CareCredit is likely to tell you it is too late to correct the error.  Deplorable customer service from CareCredit and highly questionable tactics


This report was posted on Ripoff Report on 10/09/2012 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/CareCredit/internet/CareCredit-GE-Capital-Retail-Bank-So-Called-Promotional-Offert-Internet-952913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We'd like to help

AUTHOR: GECapital - (United States of America)

We responded to your post on another site; however, wanted to ensure you saw our response as we'd like to speak with you to assist.

Please email me at [email protected] with your name and phone number; our consumer advocacy team will call you to assist. **To expedite a response, please provide Reference code DM 100912_pc_ Doc1217**  

For your security, please do not include your account number in your email. 

Regards,
Nicole
GE Capital
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