• Report: #1068467

Complaint Review: Care.com, Inc.

  • Submitted: Fri, July 19, 2013
  • Updated: Fri, July 19, 2013

  • Reported By: Elena — San Ramon California
Care.com, Inc.
201 Jones Road Suite 500 Waltham, Massachusetts USA

Care.com, Inc. Kelly Care.com - immoral deceptive company that steals from customers. STAY AWAY! Waltham Massachusetts

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I have signed up for care.com premium membership in September 2011. Apparently, somewhere on the website the fine print says that you'll be billed continuously on the monthly basis until you downgrade the membership. I have not noticed that and have been billed by care.com for almost two years now with no notifications or statements whatsoever. My mistake was using the credit card that is rarely used otherwise and being overwhelmed by a suicide in a family at the time, hence is the need for a nanny and negligence to check the credit card charges.

However, regardless of my failure to monitor family finances, care.com is an unethical and immoral company. Clearly, their system is set up to make revenue dishonestly, taking advantage of people instead of fairly charging customers for the services they use. Respectable companies ALWAYS notify their customers of recurring charges. Care.com doesn't care about reputation or customer loyalty.

There are dozens better and safer ways to find a babysitter. Care.com charged me $700 for using NONE of their services in the past 22 months. They didn't respond to my email either. Please don't contribute to this scam and don't let such shameful practices proliferate. 

This report was posted on Ripoff Report on 07/19/2013 12:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carecom-Inc/Waltham-Massachusetts-02451/Carecom-Inc-Kelly-Carecom-immoral-deceptive-company-that-steals-from-customers-STA-1068467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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