- Report: #765197
Report - Rebuttal - Arbitrate
Complaint Review: Care.com
Care.com Bad practices of Care.com, Internet
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Complaint Type: Consumer to Business Complaint ( BBB )
Nature of complaint: A failure to honor a contract or agreement
I was subscribed to Care.com I hired a wonderful housekeeper and I wanted to leave a review for this person, but when I went to add a review I found I could not leave one. Apparently, there is a time limit on leaving reviews. I contacted customer service and she stated in an email the policy: Unfortunately, the account that you hired this provider through has since been closed, so you will be unable to leave a review on the provider's Care.com account as reviews are posted on the provider's account through your account. Yet, the FAQ on the website states otherwise, as it does not give a time limit on leaving a review: Who can I review?- As a care seeker, you can review any care provider within the service to which you are subscribed. Please review only providers who have worked for you or with whom you've had contact! I would think that a company that "prides itself on finding caring and safe individuals" to watch our children, or just let into our homes, as I hired a housekeeper from them. That they would be interested in their Care.com caregivers receiving a review to let others know about the process, the person, the care, etc. There should not be a time limit on leaving a review.
Desired Settlement: Change the Store Policy
Again, I would like to see a change in this review policy. I think there should not be a time limit on leaving a review for the caregivers of Care.com
This report was posted on Ripoff Report on 08/14/2011 09:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carecom/internet/Carecom-Bad-practices-of-Carecom-Internet-765197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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