• Report: #959198

Complaint Review: Care.com

  • Submitted: Wed, October 24, 2012
  • Updated: Wed, October 24, 2012

  • Reported By: Gigi67 — Amherst New York United States of America
Care.com
Internet United States of America

Care.com Be prepared to pay for information! Internet

*UPDATE Employee: Premium Membership

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I had just moved to a new neighborhood and was in need of a dog sitter for a business trip that would last 2 days.  I found Care.com while searching for dog sitters and they lured me into their site by promoting a 'free' job posting.



I posted the job for someone to dog sit for two days and received 6 immediate responses, however, in order to reply to anyone or to receive detailed information about them, I would have to pay a membership fee of $40 (for one month)!  This fee was more than most people quoted it would cost me to have my dog watched.



People who tried to give me their phone numbers had the numbers crossed out (xxx) and when I try to amend my job post to let the responders know that I could not get back to them as I did not have $40 to join, Care.com said my post violated their guidelines. 



I read their guidelines and my post did not violate it at all.  What they didn't like was that I was telling the people who have signed up to be considered as workers that Care.com wants me to pay $40 for their information.



If they hadn't posted the 'free' job posting, I never would have signed up for this site.  It's misleading and false advertising and they rip you off!


This report was posted on Ripoff Report on 10/24/2012 05:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Carecom/internet/Carecom-Be-prepared-to-pay-for-information-Internet-959198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Premium Membership

AUTHOR: caredotcom - (United States of America)

Hi Gigi67,
I am a representative from the Membercare department of Care.com. I'm sorry you have not had a good experience on the site so far. The purpose of the Free Job Posting on Care.com is so that you have the ability to see if there are qualified care providers in your area without having to incur a fee. That way, if you have recently relocated you do not risk anything by signing up, should we not have any members near you.
The cost associated with a premium membership allows us to maintain the safety and integrity of the site, giving access to background checks, references, and all of our other premium features. The fee is only required while you are searching for a care giver. Once you find someone you can downgrade your membership to prevent further billing. I hope this answers some of your questions and good luck with your search!
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