• Report: #807415

Complaint Review: Care.com

  • Submitted: Fri, December 09, 2011
  • Updated: Fri, December 09, 2011

  • Reported By: Peggie — Round Rock Texas United States of America
Waltham, Ma. Internet United States of America

Care.com Scam! Will keep billing you without authorization Internet, Internet

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I signed up for one month of service with Care.com for $35 on Nov. 4, 2011. I was billed for that month, now I've been billed a second month, which I did not sign up for, on Dec. 4, 2011. This company illegally and without authorization debited my bank account a second time for service I did not sign up. I signed up for one month of service in November and nothing more.

 I have emailed the company and filed a complaint with the BBB. Care.com gave me a choice of signing up for one month, one year and another length of time I don't recall, something like 3 or 6 months. I signed up for one month because I only needed it to a dog sitter for a few weeks  while I was travelling on business out of state.

 It turns out I didn't take my dogs and never used the service, but that's beside the point. Care.com debited my account in Nov. 2011 for the month I signed up and then debited my account in Dec. 2011 for service I did not sign up. This apparently is a common complaint about Care.com that I was unaware of. I advise people not to use this service. I am notifying my bank that I have the victim of fraudulent billing by Care.com.

This report was posted on Ripoff Report on 12/09/2011 08:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carecom/internet/Carecom-Scam-Will-keep-billing-you-without-authorization-Internet-Internet-807415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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