• Report: #1137936

Complaint Review: Caribbean Cruise Line

  • Submitted: Thu, April 10, 2014
  • Updated: Thu, April 10, 2014

  • Reported By: K. M. — Hendersonville North Carolina
Caribbean Cruise Line

Caribbean Cruise Line AVOID AT ALL COSTS! They pulled a bait and switch on us, customer service reps were rude and insulting, we did not get what we paid for. FORT LAUDERDALE Florida

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Avoid at all costs! If you've already booked a "cruise package" cancel it immediately. If they give you a hard time (which they will, their customer service representatives are mean, vindictive, sarcastic, degrading, and manipulative) report them to the Better Business Bureau as we had to do and get your money back. We drove 24 hours (round trip) to Florida and back home for this "vacation package." We paid for a booking extension and hotel upgrades. We got to Florida, and they pulled a bait and switch on us. We did not get the upgrade we paid for. They put us in a different hotel than the one we booked, which was a total dump (dirty mattress, rusted out bath tub, room number drawn on in magic marker, plus the place smelled like moldy tuna.) We called customer service, were transferred and insulted multiple times (I'm not exaggerating.) They would not let us speak to a supervisor. They would not help us at all. My boyfriend and I were both trying to be reasonable with them. We didn't cuss, yell, or anything like that. They still treated us like total crap. We ended up leaving the disgusting hotel with nowhere to go in the middle of the night, and had to pay several hundred dollars for a hotel room because it was late at night during tourist season and everywhere we called that was affordable and decent was booked solid. Between gas, tolls, the hotel we had to find and book at the last minute (or sleep in our car), and the vacation package with upgrades (not including the extension) we paid over $1000. They also lied about the length of the timeshare pitch you have to attend to get your cruise tickets; it's an hour away and it's at their discretion what time you have to be there (this part was not disclosed during booking.) Our itinerary we recv'd in the mail stated a 90 minute pitch. When we got to the welcome center, we were told it would be "at least two hours long and would begin at 8:30 am." Meaning we would have to get up at 6 am, on vacation, to attend the sales pitch an hour away with no set ending time. That wasn't the worst of it though. We could have lived with that. It was the hotel bait and switch after we paid for an upgrade at a different hotel and even called to confirm it prior to the trip, combined with the RUDE and INSULTING manner in which we were treated by this company's customer service people who left us stranded in the middle of the night with no help, nowhere to stay, in a strange city during tourist season, that we decided we would not deal with this company any further. We have filed a formal complaint with the Better Business Bureau in attempt to recoup our losses. Don't fall for it. Don't book it. And if you've booked it, heed my warning and insist on a refund.

This report was posted on Ripoff Report on 04/10/2014 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Caribbean-Cruise-Line/FORT-LAUDERDALE-Florida-33308/Caribbean-Cruise-Line-AVOID-AT-ALL-COSTS-They-pulled-a-bait-and-switch-on-us-customer-s-1137936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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