- Report: #1017886
Report - Rebuttal - Arbitrate
Complaint Review: Caribbean Cruise Line
Caribbean Cruise LinePO Box 70038 Internet United States of America
Caribbean Cruise Line Bahamas Celebration, Carnival DO NOT BY INTO THIS SCAM!!!!! They will rip you off and keep your money. They lie and tell you anything you want to hear to get you to buy in. They will say they have cabins to fill that they just wan Internet
*Author of original report: Carribbean Cruise Line scam responses
*Consumer Comment: I fell for it. Look at this website I found.
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I was contacted and told that I was eligible for a free cruise. Yes right there is where I usually hang up. I don't know if it was because I thought I had heard of this particular cruise line or what.
Long story short I thought that because I was told that the cruise industry was having trouble booking cabins that we were being offered to fill the ship to become indulged customers so they can fill the boat and have us as walking advertisements for the industry.
What I tried to make clear in the 1st few phone calls was that we had no way of getting down to this cruise from Milwaukee to Fort Lauderdale. We were then told that airfare was indeed included. In subsequent confirmation phone calls I was assured this was the case. Now that we are a month away from the trip that we had booked the ROUND TRIP AIRFARE turns out to be nothing more than a two-for-one voucher. That they would get this out to us right away. Then it turns out that while the cruise did not have blackout dates, the voucher does and though I have still to see it, was told by one of the many many many representatives that I sat on hold to speak with, that it WAS ESSENTIALLY WORTHLESS!
We were also promised there will be no sales pitch. Well, after spending precious time on hold, shifted from one department to another, customer service, the bonus department, the rapid fire Spanish language representative, etc. etc. etc. I was told by "JT" - supervisor - who said that there was indeed A SALES PITCH OF FROM 2-4 HOURS!!! It is a time share!!!
We were also assured that we would have a cabin with a balcony as one in our party is extremely claustrophobic. , come to find out the "BAHAMA CELEBRATION" is an old ship that has ONLY INSIDE CABINS.
When I thought I had finally gotten through to sales supervisor, he said that I would get a full refund. Then I was put on to confirm my refund and talk to VANTRICE said that the supervisor that I had just spoken with JT had left the building. That there will be no refund!!!
This report was posted on Ripoff Report on 02/21/2013 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Caribbean-Cruise-Line/internet/Caribbean-Cruise-Line-Bahamas-Celebration-Carnival-DO-NOT-BY-INTO-THIS-SCAM-They-wil-1017886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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