• Report: #521621

Complaint Review: Caribbean Cruise Lines

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  • Submitted: Mon, November 09, 2009
  • Updated: Mon, January 07, 2013

  • Reported By: Susan — Roselle New Jersey U.S.A.
Caribbean Cruise Lines
531 SE 5th Court Pompano Beach, Florida United States of America

Caribbean Cruise Lines Bahamas Celebration, Caribbean Cruise Line Free 2 Night Bahamas Celebration Cruise SCAM!!!! Pompano Beach, Florida

*Consumer Comment: You are a biased employee

*General Comment: Everything is recorded

*Consumer Comment: Ironically, I got another "invitation"

*Consumer Suggestion: FREE Vacation advice...

*Consumer Comment: Don't keep lying to consumers

*General Comment: Carmen Electra Advertisement

*Consumer Comment: Problems?

*Consumer Comment: For those who wish to file a complaint

*Consumer Comment: TV???

*General Comment: Shame on YOU!!

*Consumer Comment: I took the trip...here is my story

*Consumer Comment: other fees too

*Consumer Comment: also ripped of

*Consumer Comment: Very disappointed

*Consumer Comment: Need advice - confused about mixed comments !!

*Consumer Comment: No Affiliation

*Consumer Comment: What is your affiliation, if any?

*Consumer Comment: What is your affiliation, if any?

*General Comment: Celebration? What a scam!

*Consumer Comment: Too good to be true

*Consumer Comment: I agree that they need training

*Consumer Comment: Budget Cruises

*Consumer Comment: Caribbean Cruise Line free cruise

*Consumer Comment: Up coming trip

*Consumer Suggestion: Don't get beaten out of your money.

*Consumer Comment: Really

*UPDATE Employee: Really?

*Consumer Comment: Kathy, This is for real and it is a great trip

*Consumer Comment: Really bad customer service when there is any need.

*Consumer Suggestion: This is no ripoff. You get what you pay for

*Consumer Comment: How can I mitigate this?

*Consumer Comment: Refund

*General Comment: These complimentary cruises ARE real.

*Consumer Comment: I'm not High Maintenance Because I Want What I Pay For

*Consumer Comment: Employee Reply Turned ME OFF

*General Comment: More commentary

*Consumer Comment: You still got screwed!

*Consumer Comment: Bad customer experience as well!

*General Comment: HIGH MANTAINANCE vs GOOD VALUE

*Consumer Comment: Planning our 3rd trip!!!

*Consumer Comment: Carnival cruise to Bahamas + Survey

*Consumer Comment: More Scams

*Consumer Comment: Caribbean Cruse Lines

*Consumer Comment: sorry have to say that my a.c .food and accomodations were awesome

*Consumer Comment: YOU missed a great time , food and great service

*General Comment: I travelled on this and have pics it is NOT a scam

*General Comment: Same situation day

*Consumer Comment: Good Luck - Stay on Top of This

*Consumer Comment: Help!! Fell into Trap!!

*Consumer Comment: help!!!

*Consumer Comment: Scam = Not getting what you paid for.

*Consumer Comment: IF it's too good to be true......

*UPDATE EX-employee responds: SCAM...Better Believe IT!!!!!!!

*UPDATE EX-employee responds: Truth Be Told Package Scams

*Consumer Comment: Florida Statutes

*Consumer Comment: please help me

*Consumer Comment: I TOOK THE TRIP AND IT WAS FABULOUS!

*REBUTTAL Owner of company: Deceptive Marketing

*Consumer Comment: Caribbean cruise line in Canada

*Consumer Comment: Thank you for sharing your experience

*Consumer Comment: Johnny is correct. Don't blame someone else.

*REBUTTAL Owner of company: Sorry for you

*REBUTTAL Owner of company: Better learn to spell and use correct grammer

*Consumer Comment: You make it very hard to believe you...

*REBUTTAL Individual responds: yes, it is a rip-off, but you can win if you stand yur ground

*Consumer Comment: bahamascelebration.com scam

*Consumer Comment: VERY PLEASED

*Consumer Comment: Further to Anon - amigiving (Employee)

*Consumer Comment: Florida Sellers of Vacations Act - Reply to employee

*UPDATE Employee: FL sellers of travel act

*Consumer Comment: Bottom Line...

*Consumer Comment: Time to shut these thieves down!

*Consumer Suggestion: To the employees that have responded here....

*Consumer Comment: 5 words: "Florida Sellers of Travel Act"

*Consumer Comment: RIDICULOUS

*Consumer Comment: My Very Recent Experience Fits Your Definition of a Scam

*Consumer Comment: I am still not convinced......

*UPDATE EX-employee responds: Seeing more and more of this...

*UPDATE Employee: Just an update on the company

*Consumer Suggestion: Caribbean Cruise Line - legitimate scam! What?!?

*Consumer Suggestion: You are Right

*Consumer Comment: You are somewhat correct...Not totally!

*Consumer Suggestion: This isn't Quite Fair

*Consumer Comment: This is what is REALLY going on here.....

*Consumer Comment: This is what is REALLY going on here.....

*Consumer Comment: I was ripped off too!

*UPDATE EX-employee responds: Here's the facts

*UPDATE Employee: Got your money BACK That's GREAT

*Author of original report: Ridiculous

*UPDATE Employee: Crying Like a BABY

*Author of original report: Brainwashed!

*UPDATE Employee: Why are we a scam NOT TRUE

*UPDATE Employee: Why are we a scam NOT TRUE

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I saw a commercial featuring Carmen Electra for Caribbean Cruise Lines advertising a free 2 night cruise to the Bahamas on their Bahamas Celebration ship. The commercial stated there were 500 free cruises to giveaway in my region and to go to their website immediately to claim one of these free cruises. I went to the website and filled out my basic info, this took me to another page that said I had qualified for the free cruise, it included a confirmation number and instructions to call 1-877-256-0219 ASAP to claim my cruise.


I called the number provided the person I spoke to seemed very friendly and polite. He gave me the details of the free cruise I would receive, round trip out of Ft. Lauderdale, FL to Nassau, Bahamas, docking near the Atlantis resort. He said all that was asked of me was a $59.00 per person port charge/docking fee, and I would have to pay my own airfare to FL. I would have 18 months to schedule my cruise. This seemed like a good, legit deal to me by the pitch he gave me over the phone. He then told me I could also add an extended stay in Florida before the trip and after the trip that included a rental car, and if I added this extended stay to the trip I would also be given two additional trips, one to Puerto Vallarta, Mexico, and one to Las Vegas, NV. I asked him if I had to add the extended stay and additional trips to get the free cruise and he said I did not. He told me for the free cruise I had to pay $118.00 for two people ($59.00 each) and asked for my credit card information, I told him I did not have the money to pay the $118.00 right now, was it imperative that I do so, and he told me it wasn't a problem, and transfered me to a specialist. 



The specialist asked me for my credit card information to secure my free cruise, not knowing it would be charge because I had stated I didn't have the money currently, I stupidly gave them my credit card number. After I spoke with the specialist, he said he would transfer me to their confirmation department. The confirmation department confirmed my mailing address, phone number, and email and made me repeat all that information back to them. Then she gave me a reservation number and said all I had to do was contact the company by calling 1-800-221-8200 within 18 months, with a 60 day grace period before the date I wanted to sail to book the free cruise. We ended the call with me thinking I had just gotten an awesome deal and I would save up to pay the $118.00 later on in the year.



After I got off the phone I decided to search online for pictures of the ship and information about it, I'm an avid cruiser and I was very excited to see what my ship would look like, while searching I found many people stating the free cruise was a fraud, they would attach hidden fees to the cruise, they would charge your credit card without prior notice, etc. I decided to check my credit card and make sure nothing funny was going on, and sure enough, I currently have a pending charge from CCV-Caribbean Cruise Lines for $118.00, even though I explicitly told them I could not pay right now. 



Infuriated I called the customer service number and told them I wanted to cancel the information booklet they would be mailing to me and I wanted a refund for the $118.00 they charged to my card. The first person I spoke to transfered me to the 'appropriate' department for my inquiry. This person I spoke to informed me there were no refunds or cancellations allowed and that I was told that on the phone, I explained to him that I did not think they were going to charge me right away and I wasn't told there were no refunds. He was very rude to me, badgering me, talking over me, yelling at me for talking while he was talking, so I asked to speak to someone else or his supervisor. He stated that my inquiry did not warrant speaking with a supervisor and I was who he needed to speak to. I honestly have never been spoken to so rudely by a 'customer service' agent before in my life. I continued to ask him to transfer me to his supervisor, at least 15 times before he finally did.



When I spoke to the supervisor and explained my situation and that I would like a cancellation and refund he had no problem with this and advised me I will have my refund within 3 business days. So I guess I will have to wait and see if that actually happens. Here's to hoping!



Don't get scammed by this company, I got sucked into the idea of a free lunch, when we all know there is no such thing. Just because Carmen Electra is in the commercial does not mean it's reputable, and always do your research first before you are pressured into giving your credit/debit card number.  

This report was posted on Ripoff Report on 11/09/2009 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Caribbean-Cruise-Lines/Pompano-Beach-Florida-33060/Caribbean-Cruise-Lines-Bahamas-Celebration-Caribbean-Cruise-Line-Free-2-Night-Bahamas-Cel-521621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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2Author 87Consumer 4Employee/Owner
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#1 Consumer Comment

You are a biased employee

AUTHOR: Experienced traveler - ()

Why you are considered a Scam company is not because you actually charge a persons card, but the lack of information given to your customers (used loosely because they are never return customers).  My husband purchased you $450 plan, I have no idea what it was we were not married yet and he was all excited about using it for our honeymoon.  He had never cruised before and when he told me it was a "2 day cruise" 1 day down, one night on the Bahamas and one night back and we had to sit through a timeshare spill I was not too thrilled.  I had been on at this point over 8 cruises with reputable cruise lines.  When I looked you up and found your rooms were about the size of a normal cruises closet I was even more upset.  I have paid $450.00 for an actual 7 day cruise where you actually go to islands and you get all your port charges paid in that price along with food, taxes everything but alcohol, soft drinks and gratuities.  With your 'wonderful' cruise we not only have to come up with port charges, taxes, gratuities, fuel charge (which is preposterous dues to low cost of fuel right now), but we have to pay for our transportation for you to dump us to your resort on the Bahamas.  This crap of information was NEVER given to us when you called back and spoke with my gullible husband last January to inform him our package had expired and "oh boy wouldn't you want to take you wife on a wonderful trip while not loosing your money you already invested?"  "For only $1,025.00 more we could get a 4 day cruise (1 day ther and back on the ship, 2 days in the Bahamas) 2 nights in Ft. Lauderdale and 2 nights in Orlando, free rental car........blah, blah, blah.  Oh he jumped on that and I flipped my lid!!

Now, what was conveyed to him was that all our food was paid for, our rooms were paid for, and the rental car was paid for.  We aren't stupid and figured yes we would be responsible for fuel and insurance for our rental car.......but NO-  hey lucky us, we are responsible for room taxes on all night stays, a 65.00 tax on the rental car and insurance charge as well.  Taxes on all food that is provided for us on our vouchers which sounds like it isn't worth even trying.  Parking of the rental car while we are on the cruise, port charges, fuel charge, food on the cruise, transportation to and from the cruise to the hotel in the Bahamas ($19.00 a person each way) so basically our wonderful $1,520.00 8 night vacation with $1,000.00 flights adding additional fees of approximately per person $450.00 charges ($900.00) will run us aroun $3,400.00.

 Now I booked a fantastic honeymoon 2 yrs ago for my husband and I on Celebrity Cruise line for 11 night southern Caribbean cruise over Christmas in a Spa balcony suite out of NJ total cost out of pocket with transportation to and from NJ........drum roll please- $2,689.56!  Now, I know we are responsible for the stupidity of purchasing this stupid package and never again will we ever buy anything we don't solicit. But here is my last two questions to you all at Caribbean Cruise Line 'Vacations'.  First, why is it that all Timeshare scoundrels do the same thing- that is try to sell timeshares yet put people up in the most disgusting dives they can possibly get there hands on?  Seriously???  

You do realize that you would possible sale more Timeshares if you actually let potential buyers experience the ACTUAL property.  Nothing like starting the whole experience off on a negative note (sorry but your a bunch of dumb asses!!!).  Secondly, are all of your employees ex cons?  I believe overall you need dishonest people by nature, that have no conciense or morals that feel extremely comfortable lying to people on an on going basis.  I have been to 4 timeshare presentations, one in which we have actually purchased and only because that one we were invited to experience the actual property in which they were promoting.

 We will be taking this extremely over priced under exciting adventure in December and I can't wait to just get it over with and behind us.  We will make the best of it because it is a s***load of money out of pocket and fortunately for my husband and I, we enjoy one another so much that there is little that can make us not enjoy a situation.  So besides the fact that our pocket book will be empty, we will keep our spirits up and just laugh at our own ignorance and your ability to be so dishonest and pathetic.  

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#2 General Comment

Everything is recorded

AUTHOR: JustMyInput - ()

Hey,

The reps will only run your credit card if you say YES, and they will not process anything until you are transferred to the verification department.  They do push package after package on you and try to get a sale, but they cannot process a thing with your consent! I'm sure there was just a hold on your account, that may have lasted longer than you wished. And if they indeed processed a payment without authorization, you can sue them. They record everythinG to save their asses, so if you said yes to any payment being processed,that's your fault. 

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#3 Consumer Comment

Ironically, I got another "invitation"

AUTHOR: Sibyle - (USA)

After I first commented on this thread in 2010 and was actually stupid enough to call the people at Caribbean Cruise Lines, give them my CC information trusting that we had a payment arrangement and have to let my bank go after them for unauthorized charges. I got another "you won a cruise!" Letter in the mail from this company.

I ran it through my shredder and put it in the garbage where it belongs!
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#4 Consumer Suggestion

FREE Vacation advice...

AUTHOR: ParamedicScott - (United States of America)

Hi, 

It seems that there are many people with this particular company. I have never dealt with this company, in particular, however, have had similar offers in the past. The ones I have dealt with have turned out to be fairly good vacations. Yes, they were part of a timeshare sales attempt, as well...this is how they get away with the lower pricing of most of the vacation, as well as the extras they will try and tack on if you allow it. Here is my advice, and it has worked for me in the past on all vacations of this type.

1) RECORD THE CONVERSATION with you and the company rep and LET THEM KNOW YOU ARE RECORDING IT! This will be your evidence if things take a 180 deg. turn against you.

2) Don't let them talk over you! You are the customer and they are there to serve YOU! Always take control of the conversation! Most tele-marketers are well versed and scripted to talk fast with vague and open ended information with the same sort of answers to questions ( think of politicians and how they say the topic of the question asked and go on a rant about something pertaining to the topic but not giving a clear answer).

3) Make a list of questions to ask the agent/sales person prior to calling them and again, DO NOT LET THEM give vague/open answers...make it easy for them...make most of them "YES" and "NO" questions with a stronger, slow and well-spoken answer given to you (remember the recorder?)

For example: Are there any upfront charges to be made to a credit card if I chose to give you that information? They answer YES or NO...you ask, Can you be specific on what the charges are for, the total amount and when will it be charged to my card?....they should answer honestly, slowly and again with YES or NO...you can go further with...When will it be charged to my card?.....I think you get the general idea of this, don't ya?

4) Demand that no charges be made to a credit card multiple times (remember the recorder?). I've seen many people on here complaining about the company asking for a credit card....this is actually to be expected. Why? Have you never made reservations on the phone before? All are going to ask for a credit card to reserve your place (Hotels, Car Rentals rented ahead of time, booking plane travel). They don't have to charge anything to the card until you arrive at port and sign the papers for travel...they can just have the information there to "hold your reservation", so to speak. If they refuse your request, they don't truly want your business to start with or they are trying to hide some sort of shady practice to extort money unwarranted. DEMAND WHAT THE REFUND POLICIES are and EXACTLY HOW LONG YOU HAVE TO CHANGE YOUR MIND about the event

5) If it is outside the USA, YOU MUST ASK if a passport or if US legal photo I.D. will suffice. Also, make sure you know of any port taxes, gasoline prorates, hotel taxes, gratuities to staff on the boat, meal costs, average cost of off-ship excursions, ect. that will be charged to you. This will give you an idea on how much extra cash you will need or how much extra will be charged to your card. This will also kinda put the sales rep on the spot, as far as them hiding any further charges that they "neglected" to enlighten you on....again, this is time for direct questions with YES/NO answers and well spoken straightforward answers to you (remember the recorder?)

6) Package "Upgrades"- Alot of times, they will attempt to sell you on a "Chance" to upgrade your room, meals and nights to stay....as well as "Another wonderful vacation at one of our fabulous resorts in________________ for the amazing price of_______________!" They will attempt to get you to "upgrade" prior to even starting this vacation to lure you in....if you do it prior to seeing what they have to offer on this trip, you are stuck with the added "value vacation packages" you purchased beforehand...and it is usually not refunded, if not satisfied with the vacation you are about to embark upon.

7) Timeshare sales- Usually about a 1 to 4 hr. spill from a Realtor on how much money can be saved by buying in. Yes, Some are fantastic deals, however, some are rat holes and you never get to vacation when you want to due to others involved have more time and money invested and get their days before you. they use fast sale/fast talking tactics to make things sound like heaven and the best deal on the planet to lure you in. Either you can afford a good one, or you can't. DO NOT LET THEM SUCKER YOU INTO A DEAD SHARE! Also, if it is a 90 min. presentation, hold them to it...not a min. longer than you have to listen to the sales pitch....

get the required time in and demand to leave with your paperwork showing you were there for the time you were supposed to be. Remember, if you refuse to do the presentation, it is grounds for defaulting the excursion and losing the boat ride to the island you have already paid for...besides the possibility of them keeping you longer than the presentation time and pushing you to get to the dock in time and the travel company suckering you into upgrades you will never see ( they know you are pressed for time and nervous about missing the boat and will do more "fast talk" while processing you in...they know you may agree to something they say without knowing it!)

8) Finally, Have them repeat all the details of the vacation, charges, parking fees, port fees, misc. fees, upgrades on accommodations (if any), fuel surcharges, gratuities, excursion fees (approx. cost, as they are not sure what it probably costs, however, aught to be able to give you a good estimate if they are good agents), time required to sit in the presentations, exact departure/return times, their cancellation policies (bad weather, mechanical issues, ect.), refund policies (VERY IMPORTANT!!) Get your agents name, operator number (as well as his/her supervisors name and operator number), parent company's name and phone number with a contact person at the parent company (most of the businesses are in contract with a larger real estate firm that they are doing business contracted under, so it will behoove you to get all the companies information that you can!)

REMEMBER THE RECORDER! VERY IMPORTANT, it is your only TRUE ammunition against them if things don't go as planned. They may say they are "Recording for Quality Assurance" but those recordings can get lost very easily. You wonder how to record the conversation? Easily, most smart phones have a conversation recorder application you can add for free to just a few dollars. You can get a digital or tape recorder with suction cup microphones from Radio Shack, as well. The recorders are anywhere from $10 - $50 or so for an old tape style or fair quality digital. The suction cup microphones are fairly cheap, as well. 

I truly hope this will help you GET WHAT YOU WANT out of an economy priced vacation. It has helped me on every one I have ever done and I have had very few issues due to my attempts at covering all the bases and keeping the travel company held accountable for what they say and the business they conduct. Good luck and have fun on whatever travel plans you make!

Sincerely,
Scott
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#5 Consumer Comment

Don't keep lying to consumers

AUTHOR: M. Robertson - (United States of America)

Just read the most recent filing where the person stated the company was registered with the BBB.  I checked the BBB and this company is NOT accredited with the BBB.  BBB has ratings from A+ to F, the rating for this company is F!  Also, while reading the report on BBB there have been/are well over 1,000 complaints against this company.   So again I say to this company, quit lying to consumers.  You are a disgusting company and your people are rude, and it seems you just can't quit lying.
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#6 General Comment

Carmen Electra Advertisement

AUTHOR: Ann - (United States of America)

 In Response to the Complaint:   I would like to make note, the mention of a well known actress, and entertainer Carmen Electra . This celebrity is not going to have her name dragged through the mud over a scam. Her promoters and managers would have throughly checked the credentials of a business as would her attorney before contracts were signed.
 Furthermore, the FTC, regulates and screens those businesses prior to airing on radio or television.

 This Company is registered with the BBB.

  In addition, the complaint does not make mention of the 3rd party verification process she was told about prior to the final transfer process or completion. They ask do you authorize the charge of $118 dollars to your card today for the government port and departure taxes.

 The conversation is audio taped for her protection as a consumer as well. At that point she could have declined the charge.
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#7 Consumer Comment

Problems?

AUTHOR: S&L - (United States of America)

A member of our office experienced the same thing.  We are a Seattle-based law firm and are preparing to file a class action lawsuit against this company.  Could we please call you and have a confidential conversation about your experience?  If so, please send us a confidential email at CCLclassaction@igc.org and we will get right back to you.  Thanks in advance.  This company really needs to be held accountable. 
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#8 Consumer Comment

For those who wish to file a complaint

AUTHOR: Mr. Latimer - (United States of America)



Very sorry to hear more people are getting taken, especially an elderly gentleman.  After being contacted by a business identifying itself as "Caribbean Cruise Lines" and suspecting that deceptive trade or "con artistry" may be involved, elected to do a little research and follow the complaints thread on rip-off reports.com to see what would unfold. The firm uses a "political survey front end" to circumvent the legality of the national do not call registry.  The interesting aspect of this firm's story is it contacted our home telephone several additional times (which were recorded while allowing the representative to reveal their ruse, phone-trap and turn-out). In each instance the representative resorted to abusive, disparaging language including profanity, and discourteous hang-up. A criminal complaint is now in transit. For more information Google the character string: "Caribbean Cruise Line" and read the hit "The Free Cruise Offer: Scam or Legit?" which details an investigative report.
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#9 Consumer Comment

TV???

AUTHOR: mic - (United States of America)

Just a question: Why would u need a TV on a cruise ship? You are there to enjoy the ship and its amenities.
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#10 General Comment

Shame on YOU!!

AUTHOR: Lauren P. - (United States of America)

I am the daughter of an 80 year old man who was scammed by Carribean Cruise Lines.  The Customer service number is 1-800-221-8200.  The SOB's called and "sold" him a cruise.  Unfortunately, my dad was very sick with a staph infection in his blood, that in a few weeks would land him in the ER, and then for a month in a nursing home.  He made this "deal" in a state of illness, and did not fully understand what he was doing.  By the time my siblings and I found out that he did this, he was of course charge $995.  Also, it was past the 30 day refund time period.  My sister called and got the predicted song and dance, and the customer service moron told her that he would refund $500 of the money, but keep $398 for him to use on another cruise.  After arguing with this life-sucker, she called me to call them.  He got his refund of the 500 or so dollars, so I called today to ask for the rest. 

The woman I talked to was no customer service rep, she was a "customer service specialist" she said.  I asked her several times to let me talk to someone that could help me, she stated I had the right person.  She said he should never have gotten the $500 back, and he would not be refunded the other amount either.  I asked her if this happened to her dad would she sit and say..."sorry SUCKER, company policy..."  Truth is, I am sending the credit card company after them, and plan to let all the people I know, know ALL about this company.  PLease note, my dad will NEVER be able to take a cruise, and when I said this to her, she said "then maybe you can use it or sell it."  I told her that I hoped she slept well tonight, as someone that rips off helpless people should not be able to live with themselves.  My dad needs that $400.00, that is something they should not think twice about refunding. 

As I read in all the other comments, they do not get paid for the sales that don't go through.  She was a rude beezo and deserves every $8.00/hr dime she gets.  Oh, this so called customer specialist, asked me "how were we supposed to know that he was sick?"  Bag-o-brains...because I am telling you that he was, that is reason enough.  This company has a D+ on the BBB in Fla, why would ANYONE defend a company that treats costomers like crap?  If you had a good time on the ship, it is because of the ship, not because of the people who sold it to you...two different entities.  These ships rent out space to companies like this one...slum lords really. Will post again to let you know how it works out.  I hope my dad lives to see justice as well.  Thanks for listening!





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#11 Consumer Comment

I took the trip...here is my story

AUTHOR: Use Wisdom - (United States of America)

All I can say is BE PREPARED for hidden costs! The small compact rental was a joke, our luggage barely fit.  it was part of the package but we had to pay all taxes upon return ($65 did not know that ahead of time).  The "resorts" we stayed in as part of our package in Florida were not resorts. They were low rate low class old hotels. The Ramada "Resort" in Fort Lauderdale needs to be condemed! It looks good in the Lobby area but once you leave the Lobby... It is nothing short of a nasty Motel 6. It was so filthy, and the carpets were hideous. The room looked like it was under renovation. You pay all taxes per night at check out($15 per night, didn't know that either).

They make you partake of a 3 hour time share BEFORE you take the cruise, and they will pull out all of the stops to sell you one.

Now the cruise ship is a not a luxury cruise ship, so don't expect a lot.  It is a basic old cargo ship. The people are very friendly, but the rooms are small. The dinner in the Rio lounge was great, the formal dinner (if you choose that) Crystal lounge was horrible. There were only 2 main elevators and one was out of order, which made check & checkout long and it was hot waiting in line to debark the ship. Entertainment was ok. It is $24 per day for couples after boarding plus $24 fuel taxes per day. 

The island (Bahamas) was awesome, the people are wonderful and so were the resotrs, but excursions, cabs, and all extras are really pricey! So BE PREPARED, you will spend a lot of extra money!


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#12 Consumer Comment

other fees too

AUTHOR: mountainclimb59 - (United States of America)

they also charge $24.OO per night to clean your room
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#13 Consumer Comment

also ripped of

AUTHOR: mountainclimb59 - (United States of America)

This business is very sad.

Ok . they got me too. along with hundreds of other people this week.

My wife bought this vacation two years ago. and we were looking forward to doing this.. This was our first cruise.  I cant tell you how many unhappy people I ran into to.

I think everyone feels ripped off but still wants to have some what of a good time.

You know life is too short

But rip offs should be stopped.
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#14 Consumer Comment

Very disappointed

AUTHOR: SteveFChicago - (United States of America)

I would not use the term "fraud" to describe Caribbean Cruise Lines.  What I would use; however,are the terms "misleading" and "unprofessional."  A nice gentleman named Greg originally called me -- a sales call on a Sunday and I got roped in.  Cool, it was my fault.  Then I purchased an additional package.  On the phone call, I was given all this up-selling on flexibility and choices.  Yet, nobody bothered to explain the refund policy.

You see, you have a certain amount of time to cruise.  So, all I have done at this point is paid them 616.00 and got an e-mail and physical letter of confirmation.  Mind you, I have not set any dates. The company has not incurred any expense as a result of me. 

I needed to cancel this due to family illness as I explained to an FAQ email I sent as well as someone I spoke with on the phone at "customer care."  (Or lack thereof).

Here it is: they want me to sell my vacation to someone else.  This in and of itself denies their confidence in producing a quality product.  If it was such a great deal, they'd have no problem selling it to someone else.  And since I don't work for their cruise line, it is not my job to sell their vacation package.  It is a preposterous refund policy and an unrealistic one.  There is no specificity regarding it with the recorded phone call when you make the purchase, nor is it in my letter or e-mail confirming my purchase.

Basically they want to keep my hard earned money and want me to provide them with free sales service.  How's that for reputable and decent?

They can tell me until they're blue in the face about their "policies."  But who creates those policies?  And how do these types of policies benefit the consumer or the long-term reputation of the company?

Well I am the consumer.  I have my policies, too.  My family runs a business and if we don't provide a service for which we are paid for whatever reason, the customer gets a refund! 

I knew what I was doing when I gave them my credit card info.  But what I didn't know was this policy.  This policy is not acceptable and I sent them a very unhappy e-mail and am contacting an attorney to pursue it.  It's about the principles of decency, ethics, and morals.  Clearly this company is not about establishing good relationships with its customers.

Stay away from them!
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#15 Consumer Comment

Need advice - confused about mixed comments !!

AUTHOR: Kells - (United States of America)

So I am from South Africa, living in the USA for one year, and also received a call asking me to complete a survey which will entitle me to a "free cruise to the bahamas". 

Today I was contacted and spoke to a few persistent yet friendly and somewhat helpful sale representatives, trying to make me "upgrade" my package and purchase a whole bunch of extras. However I stood my ground, and was only willing to pay the $118 "port fees". I gave my debit card information and the $118 has been deducted from my account already. Thus entitling me to the 2night cruise to the Bahamas. The woman I spoke to warned me that I might have to pay fuel surcharges but thats okay I am willing to pay the fuel surcharges and gratuity fees. But I am uncomfortable knowing that they have my credit card details and that they could at any time empty out my account even though I explicitly only gave permission for the $118. 

I am feeling confused, since there are comments saying as long as I stand my ground I will get the cruise I paid for without having to endure the timeshare presentation since I did not purchase any of the other packages. If this is the case then I am content with letting them take the $118 and having a 2 night cruise to the Bahamas and just never doing business with them ever again (in order to avoid going through the possible abuse to try and get a refund). 

But if anyone recommends I just get my money back while I still can and change credit card numbers etc. then please say so! I feel like I am stuck on whether or not to demand a refund or to just book the dates and take the cruise? I mean surely they will have to ask permission before deducting any more funds from my credit card, right??? 

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#16 Consumer Comment

No Affiliation

AUTHOR: Greg - (United States of America)

Bob, I do not have any affiliation with Caribbean cruiselines or Bahamas Celebration. I simply found a good deal to some and apparently not so good with others and added it to about 15 other types of incentives and incorporated them into a discount/travel club.

None of my club members have had any negative feedback about any of our travel certificates. That is because I tell them everything about the deals, hidden fees, port fees, taxes, upgrades, parking, shuttles, etc. AND I never tell them they won something.

I do realize that this fulfillment company has a lot of negative feedback. Therefore I no longer tell my club members about Caribbean cruiseline. I do tell them about Bahamas Celebration, but I tell them everything and let them make a determination. Always have and always will.

If you or anyone else would still like to take cheap vacations without all the deception, please call me at (((ROR redacted))) Greg Jenkins. 5 of our travel incentives would allow you to stay at 3 star properties at about $20 per night without any kind of sales presentation attached. Several other vacation certificates would allow someone to pay just $50 per night for 4 to 5 star resorts again without any kind of tour attached. I explain all the details before giving a vacation certificate to anyone.

Bob, I do share your aggrevation and I hope that I cleared a few things up. Fell free to call me.

Thanks,

Greg Jenkins

Umatilla, Florida

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#17 Consumer Comment

What is your affiliation, if any?

AUTHOR: Bob - (U.S.A.)

That sounds very good, but when I Google your telephone number I find this:
---------------------
Associates Travel ClubWhere our Top Managers vacation FREE For any info on the club please call 352-551-8833
----------------------
and this.....

352-551-8833 Join us at the top. There are NO TERRITORIES.Receive a FREE Lifetime membership to our discount club.Receive a huge discount on the monthly membership in our travel club.Travel with us and we pay for your hotel room.Get paid everytime a new member joins your group.Get paid every month a residual on going income stream from all the members in your group.

---------------------


What is your affiliation with them? I had the opposite experience with the company. To hear about my bad experience call me at 484-451-6612.

Vincent
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#18 Consumer Comment

What is your affiliation, if any?

AUTHOR: Bob - (U.S.A.)

That sounds very good, but when I Google your telephone number I find this:
---------------------
Associates Travel ClubWhere our Top Managers vacation FREE For any info on the club please call 352-551-8833
----------------------
and this.....

352-551-8833 Join us at the top. There are NO TERRITORIES.Receive a FREE Lifetime membership to our discount club.Receive a huge discount on the monthly membership in our travel club.Travel with us and we pay for your hotel room.Get paid everytime a new member joins your group.Get paid every month a residual on going income stream from all the members in your group.

---------------------


What is your affiliation with them? I had the opposite experience with the company. To hear about my bad experience call me at 484-451-6612.

Vincent
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#19 General Comment

Celebration? What a scam!

AUTHOR: Annie - (United States of America)

Crystal-
I am with you!  This company and vacation is such a scam!  First of all I was never informed of any time share presentation until I arrived in Florida and was told, even though I paid for my cruise, that if I did not show up to the time share presentation I would not be able to board the cruise.  My family was completely mistreated by the telemarketers during the time share presentation.  I was straightforward and let the salesperson know I was not in any position to purchase a time share and he yelled at the entire family "then why are you on a vacation you cannot afford?"  I again thanked him for his time and asked for my cruise vouchers to which he physically threw the vouchers in my face.  Beyond that wonderful experience....

The Ramada we stayed at in Fort Lauderdale was dirty and extremely old. The food vouchers we were given only covered the "buffet".  This was an assortment of old smelly food to which two of our vacationers got sick on the first day. 

The cruise ship, if you can call it that, left little to be happy about.  The ship is terribly small and the rooms even smaller than the money left in my bank account after all the extras!  The first 24 hours on the way to the island there was no sanitation, that means no bathrooms for anyone.  The smell from the sewage spill was unbearable.  The food looked old and like it had not been kept refrigerated.  We were told the ship was having problems.  No kidding!  The room was tragically small even after spending money to get an upgrade.  I could literally open the door and jump into bed! And no one informed us it is strictly european outlets! No hair drying no curling!

I can honestly say I will never travel with this cruise line again for several reasons.  I was lied to when I bought the cruise package and that was followed by many disappointments like not having a bathroom but an "outhouse" in my cabin.
Do not cruise with this line!  Instead go buy a legitimate package and actually have a relaxing vacation!
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#20 Consumer Comment

Too good to be true

AUTHOR: Greg - (United States of America)

This is one of those deals that look like it is too good to be true. It is however, just the opposite. My wife and I took the cruise and had a wonderful time. If you would like more info on this, please call me. Greg Jenkins 352-551-8833 Umatilla, Florida.
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#21 Consumer Comment

I agree that they need training

AUTHOR: Greg - (United States of America)

My wife and I took the cruise and we had a fantastic time. All the meals were delicious and all the staff that we encountered were kind, courteous, helpful and never hesitated to insure our satisfaction. SO, in our opinion, it was worth putting up with the booking company's downfall in customer service. It does not appear that the ship and the reservations company are connected. I do hope that you and your husband will have a nice trip. These type of forums, usually cater to the kind of individuals who will tell you everything wrong with something without even going on the cruise. I am not sure why anyone would say something bad about an an experience they never had, but they do. The ship is real, the people are real and we had a most pleasurable time. just call me if you have any questions about the cruise. I do share your grief with the way the booking company conducts business, but remember they are like a travel agency and not likely connected and you can book your next trip directly with the ship. Greg Jenkins 352-551-8833 Umatilla, Florida.
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#22 Consumer Comment

Budget Cruises

AUTHOR: proper_service - (United States of America)

I have been looking for great deals on other lines but Celebration Cruise Line seems to offer the best deal independently. For the same price that I will book a suite on the Bahamas Celebration, I can only get an inside stateroom in another cruise line. Looking at the photos of the other cruises, the space in the inside room seems to be very tight and there isn't any windows!

So I guess that it is a matter of preference when it comes to getting a great deal; regardless, you will get what you pay for and I would rather have a large window and more room to move around in. However, if a cruise line is able to provide these amenities and give me the dates that I'm looking for, please let me know about it. The Carnival Cruise Line has frequent trips and I think offers the best deal. Hence, skip the telemarketers and go to the company's website.
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#23 Consumer Comment

Caribbean Cruise Line free cruise

AUTHOR: dee - (United States of America)

I also received the offer yesterday for my free cruise.  The boarding pass was included, a $1,300 voucher - the exact offer the person here (and many others) have described.

I was so delighted to finally find something like this that was also legit.  I called the number, spoke with a very pleasant man.  he explained all I would receive & that i would pay $59 port fee per person and for gambling, alcohol, gratuity, and personal shopping costs.

This seemed fair to me and as i was told I'd have 18 months to take the cruise, I went ahead and gave him my credit card number.

I also told him my card would be denied & he said this was only to reserve my place.   He said I'd have 30 days to pay for it with that card, or if I wished I could pay with a debit card.  If i didn't pay in 30 days I would lose this great offer.......
When I read the complaints here, I felt really stupid for having fallen for a scam.  I checked with my credit card company this morning & nothing was there for this deal.

I called the rep. I'd spoken with.  He was with another customer, but called me back within 10 minutes.  I nicely explained that I need to cancel & he told me if the card was denied, there was nothing to cancel.

I asked for the 800 customer service number in case I should see something on my credit card.  I called there immediately & was told that they didn't have me in their system & if I hadn't completed the verification process & received a verification number - which would be different than the confirmation number on the boarding pass - then there was nothing to cancel.

I'm curious to see if anything else comes of this.  I know I won't try this again - have always been told: if it sounds too good to be true, it probably is.
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#24 Consumer Comment

Up coming trip

AUTHOR: Use Wisdom - (United States of America)

I hate what I have heard about the cruise (from relatives), and what I have read thus far on this site. I heard that they vacation spots were good, but the cruise was undesirable. But I will have to find out for myself since everything is already booked & paid for now. 

My husband surprised me with this Cruise a couple of months ago after doing a survey, as a getaway gift for us. 8 days for around $1,000 after taxes, port fees, gratuity etc. & that also includes a rental for the time we are in Fl. All we will have to pay for is our food and entertainment on the Island, & Buy 1 get 1 free airfare.  We received 7 other free hotel stay deals along with the 2 others that they mentioned. We have 2 years to take these 9 3day trips to places like Atlantic City, Las Vegas, Hilton Head, etc. (which for the price of hotels, we really got a great package). We received room upgrades on the cruise and at the Island resort. This sounds like a good deal. We have not taken the trip yet, so we are looking forward to seeing what we are going to get.  

The only thing that I can attest to so far is there are several employees that don't seem to be on the same page about the answers to certain questions. One persons says 'yes' & you can call back and another will say 'no'. They can be rude, & need service training. Take names & ask for a supervisor if necessary...you are the customer & they are there to help you & not the other way around!

The main person that we spoke with (Andy) was always helpful and kind. Customer service really needs to learn customer service. Reservations need to explain all 'hidden' costs, fees, and charges that most people do not know about before booking. You may have to call serveral times just to get clarification because they do "fast talk" you, before you think about it, you are already saying 'yes'. 

My husband has never cruised before, but I have, so I will let you all know about my experience beginning in Ft. Lauderdale on 05/13/2012.   Prayerfully our experience will be much better than what I have read about.

  
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#25 Consumer Suggestion

Don't get beaten out of your money.

AUTHOR: Mr. Latimer - (United States of America)

Folks,

These people contacted me and tried to "sell" me the free cruise. My conclusion was it is a scam after hearing their pitch and doing a bit of research on the firm; and besides seeing that I am listed on the US national do not call and they called me anyway proves they do not conduct their business lawfully.  It is appalling the way this firm openly rebuts with semantics and the concept that the uninformed deserve to taken advantage of. My suggestion is to go with one of the majors, have a great time and enjoy your vacation.

Godspeed.
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#26 Consumer Comment

Really

AUTHOR: B sorry already - (United States of America)

There are over 1,000 people who agree with the negative reports and have formerly complained to the BBB- who rates this group a "D+"

http://www.bbb.org/south-east-florida/business-reviews/cruise-lines/caribbean-cruise-line-in-fort-lauderdale-fl-92014161

"Consumers report the timeshare presentation is very high pressure as well as high pressure sales to upgrade their cruise. Some consumers complain they were told they have 30 days to review the travel packet and cancel for a full refund. Requests for a refund result in rude customer service and a refusal to issue the refund as mentioned in the
sales presentations"

The BETTER Business Bureau and 1,000++++++++++++

(I'm glad I researched my "prize")

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#27 UPDATE Employee

Really?

AUTHOR: AverageJoeMakinalivin - (United States of America)

First of all, I am Barack Obama...  See how easy it was to blog that?  Didn't cost me a dime.  You can blog all day about what you consider a scam, but if you read your own words, you  were asked for the $118.00 and you gave your credit card information based on what you felt was a good deal. Just because you were not intelligent enough to realize that when the verifier asked you if you authorize the charge of one hundred eighteen dollars today, saying yes meant that you were going to be charged immediately.  That does not make the company a scam.  That makes you an irresponsible consumer with a credit card.  If you read what you called, the port and departure taxes are there in plain english as well, so you called on it and didn't have any money?  Who purchases vacations without money?  Who even plans a cruise knowing that they have to save up for the port taxes?  How were you going to get to Florida? walk? SMH.  That "Pending Charge" is called a pre-authorization hold.  It does not take any money from your credit card and falls off after a short period of time.  You were processed to be put into the system and no money was actually taken from you.  If you walk into McDonalds and overpay for your food, are you going to post Mcdonalds as a scam on your next blog?  People have jobs, and this country is built on free enterprise, services and goods.  If you want the service or the goods, you pay for them.  Things don't just fall into your lap the way you would like.  The world does not revolve around your deadbeat credit card.  If I was your representative I wouldn't have even bothered to process your card because I know you will never go anywhere other than Walmart.  I'm sure your feelings were hurt when you realized that you willingly gave your information for processing not understanding what you were doing.  I would have been angry with myself as well.  However, trying to give a reputable company a bad reputation simply because you had a life learning experience is wrong.  I've taken the cruise twice, and had no problems.  As a matter of fact, the Bahamas Celebration travels about 4000 passengers per week, and has been for years.  Funny, there isnt even a hundred people validating what you are saying.  I can find 4000 people that think McDonalds is the worst restaurant ever.  BTW, $118 is less than it cost me to take my wife to dinner last weekend.  She likes to eat.  Wouldn't you like your significant other to take you out to eat?  Hope no one tries to discredit his source of income as a scam just because they didn't read.  Have a nice day... Oh and remember, It's not just a cruise.  It's a celebration.  Next!
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#28 Consumer Comment

Kathy, This is for real and it is a great trip

AUTHOR: Greg - (United States of America)

Kathy,The Ramada that we stayed at is in Ft. Lauderdale and the ship departs out of Port of Palm Beach. I do not know about the bottled water. The tour was offered in Ft. Lauderdale. We got off the ship later then expected, so they asked us to tour 10 minutes from the ship at nice resort. Our tour was a little over 90 minutes and they offered us a nice free lunch and we drove there. I do not think they have any power that would enable them not to give you the cruise. We did not stay over at the resort on the island so I cannot tell you how the accomodations were. We did spend the day at a nice pool and spa on the beach with tons of shopping across the street. We chose to take the shuttle. "I am glad I did not have to drive on the island. They drive on the other side of the road."  I advise taking the trip. We had a great time and would recommend it to anyone. If you have any other questions, just let me know.


Greg J
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#29 Consumer Comment

Really bad customer service when there is any need.

AUTHOR: Renan - (United States of America)

I would say that this company is great when everything is great. But if there is any problem caused either by someone or something they really do not care at all. It is a type of business that really only cares about money.

They do not provide a good service. If you have some issu that goes on during the trip, they simply do not care. My experience from them is that the personnel are not well informed, they neglect their responsibility as a service provider. They failed to communicate change to the cruise itinerary to me, by changes I mean cancelling my trip. I am from Brazil, and I spent quite a lot just to travel to Florida to only be informed there that the cruise was cancelled.

So if you are lucky that their ship won't have any trouble (FIRE) than I guess it is worth the money. But if you are looking for a nice safe vacation, and want to save some money for it. Go for the other companies, they are not much more expensive than celebration cruise line.

They gave me the worst vacation ever! 
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#30 Consumer Suggestion

This is no ripoff. You get what you pay for

AUTHOR: A.y. - (U.S.A.)

I got the call for 2 tickets to a "free cruise!"

By now, you know that when you get one of those calls from an 800 number, it's too good to be true. So I wasn't actually expecting it to be free, but I did want to pursue it to see what it was. My wife and I were due for a little vacation, so they called at the right time, and here is the gist to having a good time, paying minimally for a nice vacation. (I am not associated in any way to the cruise company, the ship, or promoters. I just came back, had a great time, and want to clear this up)

At the end of the day, all that you MUST pay for is the following: $59/person for "port fees", something like $12/day/person for gratuities, and also around $12/day/person for "fuel surcharge." That adds up to a little less than $220/couple for the actual cruise. everything else that they suggest, (hotel stay before and after, car rental, excursions, and expenses on the casino), is optional.

They try hard to push the extended packages, and if you can afford them, they sound like great deals. If you can't, you just stick to the actual cruise itself. That's what my wife and I did. We didn't have high expectations because we weren't paying a lot, but when we got to the boat, it was actually really nice! That's all you have to do; Don't expect a lavish cruise. It's great for a short get-away, or first time cruisers. everything onboard was great, (food, entertainment,) although the rooms are pretty small. You don't spend much time there anyways.

You get to spend a good part of a day in the Grand Bahamas. Your options are going out on an excursion, the beach, town, or you can just stay on the boat.

So again, WE paid the minimum, we didn't feel like we were ripped off. We just didn't go in with high expectations, and had a blast.    
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#31 Consumer Comment

How can I mitigate this?

AUTHOR: kathyfreer - (United States of America)

My husband signed up for this and has paid out around $1000.  I usually can make anything a positive  experience if I know what to expect,  We go on lots of wonderful vacations and may be "high maintenance" , but I am good at maintaining my self. I have lots of questions.

Did anyone stay at the Ramada in Ft Lauderdale?  What port does the ship leave from?  Can you bring your own bottled water on board?  Where did you have your time share presentation at?  Could you take your own car to the presentation, if not, why not?  How long was the timeshare presentation.  We are not at all interested in buying, and want to get out of there after 90 minutes. Do the timeshare people have any power in preventing us to take the cruise? 

Once in the Bahamas, how were the accommodations.  I hear there is a shuttle or bus that takes us to the port for shopping and eating. What advice do you have to mitigate the negative issues.

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#32 Consumer Comment

Refund

AUTHOR: Roberta - (United States of America)

Please tell me how I can get my refund!  I am just so upset about this company and their customer service!  I dont want anything to do with it!  After agreeing to the "good deal" it became more money that after I researched is not a good deal!  I thought they were with Carnival Cruise line which I have been on.  I am very upset how they kept trying to talk me into this....and after I told them no I couldnt afford $800 they went ahead and ran it through my bank...then came back and told me it was approved and I was in good standings with my bank!  I was so very very upset!!  they agreed to reverse and then proceeded to talk me into the $600 deal.....told them I needed to discuss with my husband....the lady told another guy and he called my husband (so stupid)....my husband was working on someones roof and hung up on them....that guy told me he just talked to my husband...so I drove to where he was working.  I hate being talked into something...and by that I mean when I say "no" and they keep on and on and on.  any way.....I now have a bank account that will be overdrawn cause that stupid woman took it upon herself to take out $800 without my approval (I told her I "could not" afford that)....so now my car payment will not go through tomorrow.....and the credit card payments....and the other bills. I do not like how they can just take out something without me saying "yes". anyway, how can I get my money back.  after I got off the phone with them I was so mad.....and the later it got the madder I got.  of course they werent open and of course I will probably not get a rep on the phone!  Please help!!
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#33 General Comment

These complimentary cruises ARE real.

AUTHOR: Greg - (United States of America)





This deal is not a scam.



My wife and I took the trip and the accommodations

were small but very clean and comfortable, service on board was impeccable and

the food from three restaurants was some of the best food I have had. The

allegations about this deal are simply not true.



I paid the $118 for the port fees for both of us and was told that we could have a window for $99 extra. I

thought that was a good deal and purchased that too. For those that are skeptical,

call me at 352-551-8833 or you can email me at gregcollectscoins@yahoo.com.



My affiliation with the Cruise line is purely as a very satisfied customer. Everything that I was told was the truth. My wife and I had a wonderful cruise experience and I can email you some of our cruise

photos. Call or email.



Greg and Kathy



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#34 Consumer Comment

I'm not High Maintenance Because I Want What I Pay For

AUTHOR: MAD Vacationer!! - (United States of America)

So it's been a long time since my original post on here and I just wanted to reiterate some things I said, as well as give some further explanation of what we went through, since some people still seem to think this is not a scam.

Well, I'm so glad some of you had a wonderful time and that you don't care if you helped feed scammers...or that some of you are looking forward to getting scammed...because who cares as long as you get what you wanted right? It doesn't matter that they have scammed others in the past...in fact, some of you have down right admitted it is a scam, but that it's worth it because you got some great vacation out of the deal. So, you're willing to be scammed as long as it brings you a temporary, good feeling?

And high maintenance? Really? Because I insist on getting an upgrade I payed for? Maybe you're okay with bending over and lubing up so they can stick it to you...but I am not! I clearly stated back in my initial post in 2010, that I payed for a room upgrade that I didn't get. Now you want to imply that I (and others) are high maintenance because we don't like paying for things we don't receive. I'll admit that some of the complaints on here are lame, and anyone who blindly gives their info out without researching things first, can mostly blame themselves for what they are in for. BUT, when you do your research, like I did, and stay on top of everything and they still find a way to scam you...you are not just being "high maintenance."

You want to know why this is a scam? Because they try to sell you so-called upgrades, which are not actual upgrades. You see, what they are actually selling you is the "opportunity" to upgrade not an actual upgrade. Meaning, when we payed for a room upgrade, we were actually only paying for the opportunity to upgrade the room. This is how it works. You pay a fee that gives you the special status of being able to upgrade your room on a first come first serve basis. So, you pay the fee, and if you get to the boat early enough and there are better rooms still available, you can choose one. But, if you get there after they have all been taken, you don't get one and you don't get the money back either. The scam in all this is pretty plain to see. The booking agency sells more "upgrade opportunities" than there are actual upgrades available, then the time share company is told to drag the presentation (which you are promised is a mere 90 minutes) out as long as possible to make people miss the chance to get the upgrades they payed for.

We were told we were obligated to a 90 minute tour and that was it. Yeah right! The presentation was 90 minutes but then they make you go on a tour of their available units where a realtor pressures you even more. Oh sure, "just stand your ground," people say. I had to actually get really rude and pretty much threaten her to "release" us before she gave up and drove us back to the place where the presentation was. Not to be over-dramatic, but I almost felt as though we were being held against our will...trapped in a stranger's car in an unfamiliar place and we could not go back until she decided to bring us back...and she was relentless. She belittled us by asking us a bunch of casual financial questions, acting like she was just making conversation. Then she used the info to tell us how we would never be able to afford yearly vacations on our income, because we would have to save $500 every month to afford it, and we didn't have that to spare according to her math. Here's the kicker: her solution was for us to buy time share for a mere $500 a month payment. But, wait, didn't she just say we couldn't afford that kind of monthly expense...sounds like she should work for those shady banks who gave loans to people who they knew did not make enough money to keep up with the payments and then raked in government bailouts! When I pointed out her math snafu and told her I had once worked for a telemarketing company that gave away free stays on Cape Cod for the exact same kind of time share presentation scam, she had little to say. By this time it was 1:00PM and we had started the 90 minute tour at 8:00AM...mind you, we had to board the ship by 4:00PM and we were a 30 minute drive from the port.

After much insisting, she finally headed back to the presentation location to release us. Once there, we had to sit there and sign all sorts of papers stating we were given ample information and opportunities to purchase a time share that fit our needs. But, we weren't done yet...we now had to wait for her "supervisor" to come and talk to us. Another 20 minutes later he comes over and looks over the paperwork, and then he begins to try to sell to us...offering even better deals with lower payments. I had all I could do not to blow a gasket right there, but I stayed calm and stood my ground, and finally he sent us in to the office to wait for our cruise vouchers to be printed and given to us (another 20 minutes). So, we finally got to the port at 3:00PM. Of course we still had to go through all the boarding procedures and wait in line forever, but we finally boarded the ship just in  time. When the guy showed us to our room and opened the door, we were stunned by the "closet" and immediately questioned the upgrade. We got off and went back to the desk and after much fighting with the manager, were finally told of the scam of paying for the "opportunity" to upgrade and that we had missed our chance because we were too late. We chose right then to go retrieve our stuff and not go on the boat. The main reason is because we knew if we accepted the scam and took the trip we would have no leg to stand on when it came to getting our refund. Taking the trip would have been knowingly accepting that you are not getting what you payed for but taking it anyway, and as a law student I knew that would screw us if we had to take it to court.

I told the guy that nobody in their right mind would pay for just the "opportunity" to upgrade...and that the booking company must know this, and must be knowingly leaving out the real details of the "upgrade." He told me I had to take that up with the booking company, as they were 2 different companies. Now I ask you this: why would a company sell more upgrades than they have available? Because they do it in a tricky way that allows them to charge people for an opportunity, and whether the people get to take advantage of the opportunity or not, the company still gets to make money on upgrades. I reiterate what myself and others have said (including a self-proclaimed employee of the company): scam = paying for something you did not get - ya know, like a room upgrade! I don't think you need to call people "high maintenance" because they expect to get what they pay for. In fact, you may want to rethink your attitude about things, because it sounds to me like you are the prime example of a sheeple...just keep following the herd without questioning anything and I promise there is a prize for you at the end. Just because we don't all just trot along blindly after some perceived "good deal" doesn't mean we are "high maintenance"...it means we are smart, independent thinkers who dare to ask questions even if it means giving up our so-called "prize"!

This is the whole problem with this scam...they know once they have people at the port ready to board, that very few people would walk away and choose not to take the trip, especially after all they've been through getting there...and if you accept their BS and go, then you have no legal grounds for getting a refund, so essentially they have you by the balls! You have 2 choices: You can miss out on the trip or you can let them get away with what they did, because you are like a child who doesn't care what the consequences are as long as you get to keep your prize. They count on people like you to not walk away, and to put up with their tactics for fear of missing out on the prize...people who would just as soon cut off their nose to spite their face. The problem is people like you who feel it's okay to let others exploit your low socioeconomic status to get yourself a vacation, that you otherwise may not be able to afford.  You are no better than an addict - willing to let people exploit you just to get your fix. Sorry if I'm not willing to give up my self-respect and dignity and let myself be taken advantage of for a not-so-free cruise. I've realized that with a little planning and saving you can keep your dignity and self-respect and still get a decently priced vacation with a travel agency that doesn't exploit you in exchange for your "prize"!
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#35 Consumer Comment

Employee Reply Turned ME OFF

AUTHOR: Mudimuke - (United States of America)

I have just received a voucher for $1300 in the mail from this Cruise Company. Of course, it sounded too good to be true so I searched RipOff as usual.

After reading the previous customer experience, and then reading the Employees replies, I have decided NOT to bother with a Company with such practices. I sympathise with the customer.

They offer you 18 months to decide, but would NOT REFUND the money unless you complain so loudly!

Is the $59 part of how they make money?

I have simply thrown their AD in the trash can.
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#36 General Comment

More commentary

AUTHOR: Mr. Latimer - (United States of America)

I have been following this thread since I was originally contacted at my home by the firm in question. Its apparent to me that at least some of the posts seen here claiming a positive experience are likely being made by agents of the firm and may not be actual customers. When I digest the firm's webpage its apparent to me that the product is being presented in a way that is truthful and accurate; that is: if it's read VERY carefully and comprehensively, otherwise one's imagination could easily produce a different perception, which is essentially the exact nature of the "art of" deceptive trade. The videos on the website suggest staged performance, and the "actors" testimony makes it absolutely clear that their positive experience is based on NO point of reference as each one clearly states his cruise experience with the firm being his very first. Furthermore, the agency's posts make it very clear theirs is a basic "economy" product and their potential customers better have some wits about them otherwise they will maximize the value on their side of the deal. In my opinion the business model is not sustainable as the negative reports populate and grown the consumer fraud spaces, repeat business is lost, and word gets out via the grass roots process.  My suggestion for the proprietor would be to consider the boat towed upon land in the home port and promote the business as a budget, cruise-line dining experience complete with rent by the hour motel space. This is not an original idea as I have observed other "budget" cruise firms successfully adopt this business model.
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#37 Consumer Comment

You still got screwed!

AUTHOR: Tony HJippensteel - (United States of America)

You think you got a deal to go on vacation for $800 bucks?  REALLY?  Well...I have some beachfront property in Arizona for you to buy also. LOL

Seriously....You got scammed....If you don't already know it...and by your post, you don't......You will soon find out that you could have gotten a much better vacation for half the price.

Let me give you an example.....I just book a 8 day, 7 night Cruise leaving out of Baltimore, MD to the Bahamas for $398.00 per person. 

And this is on a REAL cruise ship...not an old tugboat that can barely stay afloat.

I feel sorry for you and I wish you the best of luck.  You are gonna need it!
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#38 Consumer Comment

Bad customer experience as well!

AUTHOR: Renan - (United States of America)

I am one of you valuable customer who got in this Scam based on the definition you just said. I went to cruise with my wife this last december, I have paid for it and never got to cruise , neithher a refund. That should fit in your definition of a Scam. And customer assistance for horrible during my whole experience with this company.
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#39 General Comment

HIGH MANTAINANCE vs GOOD VALUE

AUTHOR: I_thought_it - (United States of America)

I am about to go on a 8 night trip to the bahamas
2 ft lauderdale
1 ship
2 bahamas
1 ship
2 orlando

Food included, $100 entertainment bucks.

Not a big deal but I got it for $800...Im sure that people have gotten these trips from CCL for cheaper, its just about your timing and knowledge and ability to hustle.

I am aware that I will have to spend a day listening to some people talk about crap i wont buy. I have also heard that the ship is old, and the hotels are crummy.

But i've never been on a cruise...or a real vacation for that matter.

I mean to me $800 for over a week of vacation isn't bad even for the crummy room and transportation...i mean thats all it is to me anyway.

I've spent hours looking for things to do in the Bahamas like museums, street vendors/food to try, night clubs that the locals visit and resturants that have a mean a$s happpy hour. Im also going to scuba dive, horseback, and get in the beach right outside my hotel. I have so much stuff planned that I will only see my room when im stumbling in drunk...so i guess i will probably never see my room. I mean as long as the toilet is clean when my head is in it, i think i'll be ok. I've even planned on driving to Miami instead of spending all my time in Ft Lauderdale. I also am also going to use the $100 buy the good tickets (well one of them at least) to orlando and also get free access to a second park (the water park.)

So my real question is... Are people just being high mantainance, or is CCL really "stealing" from us?


P.S.  That Employee was VERY VERY RUDE...I know that was like over a year ago but that still doesn't excuse at all...employee should be fired.

I will report after I go on my trip and tell yall how it went...ill take pictures, and ill keep in mind anything that goes wrong...even if it could have been avoided on my end
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#40 Consumer Comment

Planning our 3rd trip!!!

AUTHOR: icygirl - (USA)

I have posted previously on here about the so called "scam" everyone is talking about!! I was pleased the first time i went on the ship & pleased last year when I went again & took 5 other people with me all for under $1000!!! What other cruise line can u take 6 people for under $1000?? I had a blast the first time i went in October of 2009 & again in October of 2010!! I was shocked that when i borded the ship for the second time how many of the ships employees remembered my friend & i by name from our previous time abord. I paid for 3 couples & they even gave us a complementary bottle in each of our rooms!! There were a few changes from the first year that i was not happy with. The first yr we borded the ship from port everglades in ft lauderdale & for dinner they offered a buffet style all you can eat restaraunt & we went to Nassau instead of Grand Bahama Island. We had issues @ the port in palm beach & were treated rudely by the port staff. Then on bord when we went to dinner we found out that they no longer had the buffet style that u had to order from a set menu!! The next day we got off the ship in the bahamas. We opted out of a shore excursion as a few in my group didnt have the money for it. So we caught a cab to the shore & did alot of really good shopping, went to the casino, spent some time on the beach, & enjoied one or the best curry chicken dinners i have ever had!! Then we went back to port to relax on the ship!! My husband & i reciently went on a 3 night 4 day cruise abord the Carnival Imagination that cost us over $1000 for just us 2! & we had a terrible time!! The customer service on the ship was terrible & i even slipped & fell 3 times due to a lack of mopping up spills. No time was i even offered a hand to get up or an apology when crew saw me fall! When i booked the trip i requested all my gratuties be paid in advance & taken off my card &was informed it was. I even inquired about it when i called bk to book our shore excursion a few months later & i was told it was paid. Our second night on ship our sail & sign card was over drawn $60 for thr gratuties!! I tried talking to everyone on the ship as well as contacting customer service when i got off & nothing was ever done! I will never pay for a cruise with another cruise line!! My only regret is that Bahama Celebration only sails to one location. I do wish carribean cruise line had more ships & went to other locations. I am currently planning a family vacation with over 8 people & we will be sailing with Bahama Celebration!! I am looking forward to our trip & the great people who work on the ship!! For those who think this is a scam..im sorry..maybe if u took the time to have a little fun & stop thinking that $118 is too expensive then you would see things differently! Yes there are hidden fees but i have found that all cruise lines have those fees!! So if u feel like its a scam then maybe u shouldnt be trying to take a vacation to begin with!!
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#41 Consumer Comment

Carnival cruise to Bahamas + Survey

AUTHOR: nfederick - (United States of America)

This is going around now in the Texarkana Area. Someone called me and asked me to complete a three question survey and win a cruise to the Bahamas. The whole time I was talking to them, I could hear alot of conversations taking place in the background. I knew the whole thing was too good to be true, but I had time to kill so I listened and answered all the questions until he asked for the credit card number. When I told the guy that if the cruise was free and If I had 180 days to take the cruise, I should be able to pay the port of call fee upon making those reservations. I was then informed that the fee had to be paid at that time and when I simply stated, "Thank you, but I am no longer interested, I will have to pass", the salesman got angry and yelled he was trying to do me a favor. I then told him to have a nice day and hung up. It's ironic that it is identical to the same thing from 2009. I have taken a cruise on Carnival and based on the ship descripitons on this site, it was nothing like any of that. Beware people.
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#42 Consumer Comment

More Scams

AUTHOR: Noneya - (USA)

Hello to a current employee of these scam artists I assume, you should make up different names to go along with your fake posts, it's obvious you are the same person by the pictures.
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#43 Consumer Comment

Caribbean Cruse Lines

AUTHOR: Mr. Latimer - (United States of America)

I'm not an avid cruiser; but in recent days I have received several calls coming from this firm (CID 602-926-7354) mostly hang-up calls. I did finally receive one call where a recorded message offered the free cruise+sundry fee similar as the original complainant. Following that, an agent actually did attempt to deliver a sales pitch following a short, more or less meaningless survey. The free cruise was being offered as a merit award for completing the survey. The conversation with the agent took on a defensive tone as I insisted on asking a few, simple questions about the identity and reputation of the company before allowing the pitch. Sensing that my caller was likely an expert in the kind deceptive trade artistry that disreputable telemarketers utilize, I cordially elected to end the call at which the caller stated that "I would loose the opportunity if I did so" to which I replied "that would be O.K.". The caller continued to babble as I hung up the phone.
Based on my experience with this company and the information presented here; I cannot in good conscious consider this to be a firm that I would conduct consumer business.  The defense to the allegations made only reinforce such a perception; responses such as: "the person should not have answered the phone", suggesting that a person who must save $118.00 to afford a cruise to be in serious need of financial guidance, and playing a semantics game with the word "scam" only reinforce my perception of misfeasance.
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#44 Consumer Comment

sorry have to say that my a.c .food and accomodations were awesome

AUTHOR: Fly4130 - (U.S.A.)

My cabin was so cool , I had to turn it down, my food was so good I had to go to the gym to work it off. omg the meals were fabulous. and dinosaur ? haaaaaaaaaa It was pretty nice for a 2 day cruise, and can't beat the price . Let me add too the employees dedicaton is really something.

You know some of them we talked to lost their spouses because they are contracted to be there on the ship for 8 months out of the year. yeah . How many people would do that ? They were all very professional and I want to thank all the ship hands for a great time, great food and relaxation. Can't wait to do it again!
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#45 Consumer Comment

YOU missed a great time , food and great service

AUTHOR: Fly4130 - (U.S.A.)

I guess all the negative people that are so quick to raise their voices and claim scam and fraud , get to spend more money or stay home, and miss out on a great getaway ....but

Hey but you know it is more fun and food for those who took the trip and enjoyed it without having people around in bad moods trying to complain and sue for anything they can think of ...Thanks to all of you who did not travel on the date me and my family did ! It made our vacation better (-;
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#46 General Comment

I travelled on this and have pics it is NOT a scam

AUTHOR: Fly4130 - (U.S.A.)

WOW you really missed a great time ....Great food , nice time in the Bahamas ....The whole trip was so fantastic I hope I get another chance to go for this same deal! Anyway please if anyone wants to see pics I would be very happy to show you on face book ....The staff and employees work VERY hard on these ships , some of them don't see their families for 8 months at a time. I thank them and the wonderful staff on the phones for allowing me to take this time off without paying a fortune. Sorry but this is so not a scam sir.....just telling you what I know , travelled in August 2011 for 2 nites 3 days....(-;

People Take the trip if you have never been on a cruise or just want to get away...don't forget the camera and sunscreen it gets very hot and it is a beautiful ship. Bring your bigger clothes...you will eat and eat and eat ....
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#47 General Comment

Same situation day

AUTHOR: Jerry - (U.S.A.)

I was given the same offer, was told , do not be worried, we not prompt for your credit card number, this is a free trip.  I called their recording when they called and they said we need the 59.00 for each person today.  I said, you all said, I would not be asked for a credit card number, she said, "I never said that sir, I beg your pardon".  I explained that the person who called earlier said that.   She said, "No excuse me of anything".  I said, "And don't you get snippy with me bitch, I'm not interested in your scam". and I hung up.  I don't think this is a Caribbean Cruise Line marketing project, I think it is a marketing company that wants to buy you a ticket in exchange for your information.  If they are offering to give you a free cruise, they would pay the port fees also.  Don't be scammed.
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#48 Consumer Comment

Good Luck - Stay on Top of This

AUTHOR: smoreno - (United States of America)

I am going thru the same thing, but all started in Feb 22, 2010.  exact thing as you just wrote.
I was promissed a refund within 5 - 7 days, nothing ever, last night was contacted again saying would expire next day.  I again ask for refund,  man ask me to verify my name, address, city and state and then my credit card info on file, " for security" after over 30 minutes of BS, 3 diff. people,
i was hung up on.  Went to my bank checked balance, my checking and saving was cleaned out and they had made 5 attempts at more withdraws. I have called bank, filed dispute, cancelled card, still fighting with the scam people today.  8/16/2011  sm
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#49 Consumer Comment

Help!! Fell into Trap!!

AUTHOR: Ripped Off Big Time - (United States of America)

OK, I admit I am an idiot.  I fell for this too.  I first paid the initial fees back in Feb 2010 and had 18mths to book the vacation - Cruise, 2 nights FTL, Trip to Las Vegas and Puerto Vallarta and Orlando.  They had been debiting my credit card last year until the total of $898 had been reached.  Ouch!
Got a call today from Ronald trying to get another $898 out of me to secure a cruise for 2012 otherwise I would forfeit the $898 I had alreaady paid because the 18mths was up.  He said they had left me phone messages and emails warning of the expiry----i have had no emails or phone calls and my email address and ph # have not changed. 
Again, like others, he got upset when I said well I am not happy just to give you another $900 without talking to my husband first.  Ronald said 'No - you have to pay right now on this phone call'.  I said to him is that even legal???  You cannot make people pay during a phone call??  And to not be able to discuss it with my husband first??  Needless to say, I too was subjected to the rude and pushy attitude.  I said to him I knew this was recorded so I am not saying Yes or No to your offer, but would like to clearly state that I need to discuss it first with my husband and that the offer should be extended to the end of the day.  But now after coming to this site, my god, I feel like a complete fool.
The legal girl - is there any recourse for my $898 that I have paid so far???  I am certainly not happy to give another $900.
Is there anything I can do?  Or just write it off to a very very bad decision.?
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#50 Consumer Comment

help!!!

AUTHOR: jos - (United States of America)

I in a moment of weakness fell for this scam! I had a a bad week with a sick 3yr old and 15 month baby. A trip alone with my husband was exactly what I was looking for. I bought in hook line and sinker! I even bought in to the stay n play package at the Grand Lucaya Resort. How can we get our money back?????
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#51 Consumer Comment

Scam = Not getting what you paid for.

AUTHOR: Horrfied and Disappointed - (United States of America)

Simply stated--this is a CRUISE LINE. Because of some employee's failure to send me to Verification because they were off the clock and didn't care at all about the consequences of their actions, my husband and I were not able to go on our Honeymoon CRUISE. I paid almost $1000 for 2 nights in Ft. Lauderdale, the 2 night CRUISE, and 2 nights in Orlando. The portion of this vacation that would take up the majority of those expenses was, you've guessed it, the CRUISE.

We were skeptical about taking the so-called amazing "once-in-a-lifetime" deal, but after a lot of research and especially after reading the advice of customers, we decided that if we held our ground and didn't let them push us around, it could be a vacation that neither of us would be able to afford otherwise.

We began a monthly plan for the vacation in November of 2010 that would end up totalling just short of $800. About 3 months out from when we wanted to go on the vacation, I called to book the spots on the cruise and the hotel stays before and afterward. They pushed an extra charge for bigger/better rooms, but we didn't care about the room--we wanted to see the outside of the room more than the inside--and they also pushed the extra stay at the Bahama Island, which we couldn't afford. The salesmen/women that we dealt with were very polite and professional, so at least I am grateful for that. Other than being on hold for forever and having to re-state the entire previous conversations whenever we were transferred to another department, the service was good.

As for the other hidden fees, they were true. I was not informed prior to the booking that I would have to pay $198 (for two people, which is more than the $118 that other people have been getting... so I don't know why ours was more expensive...). This fee was for the Port Tax, which was apparently mandatory from the Department of Transportation for Port of Palm Beach. It sucked, but it made sense, and I remember that vaguely from our research so many months earlier. However, there were other gratuity and fuel costs, as well as a fee for leaving your car in a lot while on the cruise that we were also not informed of prior to agreeing to the conversation. We most likely would have still gone on the cruise, but I want to be informed of EVERYTHING that I will have to pay through the vacation company before signing my name to it.

Nevertheless, I gave them permission to charge my account (which they had been doing successfully and without issue for months beforehand). I asked if they needed my credit card information again, even though I had previously paid for the entire vacation through the same card. The employee said yes; I took down her name (but won't repeat it here) in case something went wrong later, and gave her the information. After that, I could tell that she was pushing me off the line, so even though I asked more than once if everything was fine and that our cruise was booked, she assured me that it was and so I hung up.

A few days later, I left for military training and did not have access to any communication to family or friends, and therefore was not able to monitor my bank accounts. And, even though one employee later gave me "advice for the future" to check my bank account within 24 hours of making a purchase to ensure that it hit the bank account. That is something that people would do only if they had a suspicion of something going wrong, which I didn't have.

Why should it be my fault if the company didn't follow through with collection? I gave them my account information and confirmed all of my contact information, etc, so I did my part. They did not do their's, which I unfortunately found out later.

A week before we were supposed to get to Fort Lauderdale, I called to make sure that everything was set. I had graduated the training and had returned home only a few days prior to this, and had other things to deal with before confirming the cruise. The customer rep said that they had record of my call, and the fact that I authorized the final payment for the Port Fee, but that for some reason, it was never withdrawn from my account. They told me that, unfortunately, the cruise dates that we had requested were no longer available.

They then tried to get us a room on another cruise that would board 2 days earlier, so we would shuffle around or hotel stays. This normally would have been fine, except for the fact that the only rooms available were the first-class suites, so we would have to pay extra, as well as the upgrade charge of $99. My husband was irate, did not want to give them MORE money, and asked for a full refund since this was the only week in a year that we both KNEW for a FACT that we would not be called on for any other assignments with our respective jobs.

Upon that request, we were informed that we had passed the 7-month window for any refunds. I said that I had never heard ANYTHING about a "7-month refund window" and the representative stated abruptly that it was clearly posted on their website and the brochure. (I have since combed the brochures and all other mailed information, as well as the three websites that I have found for Caribbean Cruise Line, and still see no 7 month refund window information. If anyone else knows where to find this, please let me know. I need to see it with my own eyes to fully believe it)

The representative seemed sincere and felt bad for what had happened, but assured me that unless we took the vacation at a later date or gave up the cruise entirely and just took the hotel stays, there was nothing that she could do. This representative was also a supervisor that I was transferred to earlier when the original issue with the booking came up. The woman said that instead of the cruise, we could take another 2 days in either Fort Lauderdale or Orlando, since we had already paid for 6 nights (somewhere in Florida). That was our best option, so we agreed.

Admittedly, I am typing this before actually going to the hotel stays that are through the Cruise Line. I will re-post afterwards to inform people of the quality of the accomodations that they offer along with the cruise. I am simply frustrated with the fact that a) Even though we are no longer going on a CRUISE and therefore not using any PORTS, we still had to pay the port fees of $198 and b) for the simple fact that we paid for a cruise and, due to a mistake made by the employees, we are no longer going on a cruise.

Scam-- We paid for a Cruise, and are only getting hotel stays. I hope that the only good thing that will come from this predicament is that we will no longer be forced to go to the Timeshare Presentations, because we have paid MORE than enough money to cover the cost of 6 measly nights in second- or third-class hotels.
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#52 Consumer Comment

IF it's too good to be true......

AUTHOR: J.B.E - (United States of America)

I too was just offerred a "free" two day cruise on Caribbean Cruise Lines on their flag ship Bahamas Celebration.  Interesting how they say free but want the port charges up front.  $118.00 for two and the pressure to do it.  When I said I needed to consult with my husband who was out walking, and either wanted a call back in an hour or I would call back, I was immediately put over to a specialist to "close the deal" who said to me that the agent I spoke to MUST have asked me if I had the authority to speak for everyone concerned that would be taking the cruise.  In fact, when he said I had to put my husband on the other line, I told him he was not available.  When I mentioned this to the specialist, she said she could hold on for the 40 mins or so before he returned since she is paid by the hour.  I was not willing to sit with a phone on my ear, so when I asked her for a return call, or if I could phone back, I was abruptly told this is a one time offer.  That this 2 day cruise was worth $600.00 and I would never be able to find a better deal and only a limited amount of rooms were being made available.  Well, I have cruised before and I have gotten 7 day cruises for under $400.00.  I ended the call with a simply good bye and then researched the company.  I am thrilled I was not drawn into this "deal".  I guess I would be leary of ever having to give money upfront without a booking being done. 
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#53 UPDATE EX-employee responds

SCAM...Better Believe IT!!!!!!!

AUTHOR: BEWARE!!! - (United States of America)

They are seeing if you have a major credit card by prequalifying you with the $118 port taxes, at which point they quickly run off to "BANG""your c.c. as they call it before you can research them out... while all this time is passing they're pitching you for the next setup......the lovely extended stay vacation! The ship is crap the hotels are crap and they charge you for every little thing on board as well as trying to go to the beach once you arrive in the Bahamas. $49 pp ridiculous?!!? All they care about is banging that credit card for more $$$$$ not like a real travel agency that wants to make sure you have an amazing memory! GOOD LUCK getting a refund....bahahaha, the harshness and nasty people you will soon be dealing with are far different from that same person "acting" for you on your behalf when you were buying this so called luxury vacation. The majority of the employees have no scruples or conscience which is why they hire pretty much degenerates. I left soon after figuring out this scam & never even bothered to p/u my check, I figured they needed the $$$ more than me. I was shocked sitting in orientation to see the lowlifes that they are hiring & that are taking your c.c. info. SICKENING REALLY!!! OH, & Canadians, they love you because they think your the easiest targets. So, good luck if you think your getting a GREAT deal...reality is they're getting the good deal off of you by fattening their greedy pockets!!!
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#54 UPDATE EX-employee responds

Truth Be Told Package Scams

AUTHOR: Timeshare Employee - (United States of America)

I have worked for the parent company the Berkely Group which collectively owns Caribbean Cruise Lines, Bahamas Celebration and a multitude of several other companies, Vacation Village resorts, hotels like the Ramada Plaza and welcome center in Fort Lauderdale.  There corporate sales office is located at 3015 N Ocean Blvd. Fort Lauderdale, FL 33308 if you'd like to stop by for a visit.  There corporate number is 954-563-2444.  They do have with any company good and bad employees, definitely poor management and corporate management.  They have had multiple lawsuits and a class action suit could be brought up for discriminatory practices.  They operate their resort sales offices of real estate timeshares with licensed and Unlicensed agents.  Hope this information is helpful in resolving issues.
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#55 Consumer Comment

Florida Statutes

AUTHOR: Eragon2262 - (United States of America)

When i called one company to purchase a product from a TV ad when i was finished the same thing happened to me and i was transferred to caribbean cruise lines. the $59 per person is something that makes sense and it is their job to up sale their products. every company does it, how else can you expect them to make money? Also when you tell them no upgrades they transfer you higher up the chain of command to people who can get you better deals, which also come at a slightly higher price but offer "more." But if this isn't what you want and you just want your cruise, be adamant and stand your ground and don't let them sweet talk you.
 
But as someone earlier stated, it seems to be a "heat of the moment" thing where you think man this is great, but after you get your head straight and start questioning your choice in the matter.

I have read the Florida Statutes and as CCL is located in florida as i believe they stated on the phone. they are required by law to grant you a 30 day refund period according to section 559.932 which can be found here
http://www.leg.state.fl.us/Statutes/index.cfm?App_mode=Display_Statute&Search_String=&URL=0500-0599/0559/Sections/0559.932.html
559.932 Section 8, subsection (h) and below should help you out.

But if you missed this time window, don't despair.

Also stated in this call i was told the trip is 100% transferable. Therefore if you bought it and changed your mind, E-Bay it up man or give it to a friend/family member. Even if you get slightly less than you payed for the trip itself, you do not have to worry about the transportation there or back.

Personally my experience with the company was very cordial and polite. Call was disconnected half way through but they called right back and were apologetic.

I am not going to say I'm shocked to hear complaints of customer service or that i am disgusted to hear of these "reps" badgering you, its their job and how they make a living, its not to cause you pain they are just taught to try hard.

My biggest worry is not that i will be charged for something i knew i asked for, but being over charged for thousands of dollars. That would be a true scam to worry about. But as far as i can tell, most instances here are just customers who didn't like their trip or people who were nervous about the whole thing like me. Input from other consumers is a good thing and will help people decide whether this is a good or a bad idea.

I just wish i had seen this page when doing my research while i was talking to them. Always Research first before you let them have your credit card number, not everyone is out to get you, but be weary of those who are.
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#56 Consumer Comment

please help me

AUTHOR: sooo angry with these people for ta - (United States of America)

I have the typical story as everyone else. i was told i won the trip and that i should rent a hotel to  have a place to rest and whatnot. i paid over 300 bucks in october, i want a refund. I was literally on the phone crying. they did not care. they keep saying its not refundable. i paid for the trip.
but i was told i paid for the hotel only just to say in to rest becz i won the trip?
the 1300 vocher in the mail is trash. please please email me back with wat to do.
i just want a refund and to be left alone with this.
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#57 Consumer Comment

I TOOK THE TRIP AND IT WAS FABULOUS!

AUTHOR: Lisa - (United States of America)

Hello People:

I felt the same way when i first learned about this trip and viewed their website with Carmen Electra aboard their ship; THEN DOING RESEARCH...AFTER I GAVE THESE PEOPLE MY CREDIT CARD INFORMATION. I WAS SCARED AND WANTED MY MONEY BACK TOO! But, there is no refunds! I paid for my own flight to Ft. Lauderdale and went to their Welcome Center where I received my boarding passes, and directions to the ship in West Palm Beach! This is a legit trip! THE ONLY COMPLAINT IS...They DO LIE when you first call...by saying this is not a TIMESHARE. YES IT IS! I hate doing timeshare tours! So, I told the REP (once i found out it is to market timeshares AND THEY WOULDN'T REFUND MY MONEY, "I am letting you know that I AM NOT PURCHASING A TIMESHARE...BUT OKAY...SINCE IM FORCED TO DO THE TOUR...I'LL GO! BUT THIS TRIP HAD BETTER BE LEGIT AND I'D BETTER GET TO THE BAHAMAS!" The rep assured me it was legit...and IT REALLY IS!  I had a fabulous time! I have tons of pics to prove it and pictures of their Bahamas Celebration CruiseLine. It was a 3 day cruise to and from the Bahamas; of which, I wouldn't do another 3 day cruise; b/c i fell in love with the Bahamas and really would prefer to be on land for 3 days...not on a cruiseship! But that's my choice/preference. If you have already paid for this trip...GO! I stayed at the Ramada Inn Hotel on Commercial Boulevard; in Ft. Lauderdale. Their food is HORRIBLE!!! I took a few bites and never went back again! I threw the FREE FOOD VOUCHERS that's also included with this trip...IN THE TRASH! At my earliest convenience...I will upload some of my pictures! It was a very nice trip. Don't be afraid; now that you've paid your money...book your "Wanna Get Away" tickets on Southwest and have the time of your life! I went by myself...and I will tell you...IT WAS THE MOST FABULOUS TRIP I'VE EVER TAKEN...B/C THE BAHAMAS IS TRULY PARADISE ON EARTH "TO ME!" LOL
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#58 REBUTTAL Owner of company

Deceptive Marketing

AUTHOR: BIll - (United States of America)

This company has been involved in deceptive marketing practices for over 20 years... I know cause i worked for them for many years on many levels.... They have been stealing in a variety of ways that border line legal, but are all 100% manipulative and strategicly designed to sell you a timeshare.......

They are unethical, conmen/women who lie every day.... if i can be of help, please contact my email  and i will more than graciously help you with some very pertitent vital information of where, when, who, and how much... i got lots of info, and a vengeance to get back at some people who made my life hell...here we come.................  

                                                                                                       pissed off
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#59 Consumer Comment

Caribbean cruise line in Canada

AUTHOR: piroman - (Canada)

Why is there a bussiness operating in Vancouver Canada without a bussiness license? Can I come to America and solicit peoples bussiness without a license I dont think so.
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#60 Consumer Comment

Thank you for sharing your experience

AUTHOR: Mother of 8 - (United States of America)

Thank you for sharing your experience with this company. I just received a call from "Randy" who is an employee of the same company. He too stated that I was chosen for a 3 day, 2 night cruise to the Bahamas. He also said all that was required was $59.00 per person for port charges and docking fees. I would have up to 18 months to schedule my cruise. This does seem like a great deal but I wanted to do my research so when he asked for my credit card, I gave a false credit card number. He ran the false number and came back stating that the card had not been activated. He stated that he would call back in (1) hour to give me time to activate the card. I immediately jumped on the computer to start my investigation and after reading your comments as well as those who have preceded you...I will have to politely decline when Randy calls back.

I am most disappointed in the tone of the response from the employees. I can understand that everyone may not be pleased with having their credit card charged when they clearly stated that they did not have the money or having less than comfortable accommodations, but I can not understand someone who is trying to convince me that they have a quality service that I may enjoy respond to a potential customer in a condescending manner. So I would rather pay full price to Royal Caribbean or Carnival Cruise knowing that I won't have the type of customer service experience documented on this site.

Once again thank you for sharing your experience.

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#61 Consumer Comment

Johnny is correct. Don't blame someone else.

AUTHOR: Informed Consumer - (United States of America)

I was introduced to this company via a phone survey which lead me to surveyclaim.com .Since I had no desire to put up the port fees for a 3 night, 2 day cruise, I simply didn't complete the online registration. I don't know how much flights are to the Port of Palm Beach, but I know it's not in my budget right now.

The original survey operator informed me I'd also receive a call from a cruise coordinator. The cruise coordinator (AKA a sales guy,) called today. As a fellow salesperson, I commend John on his wonderful telephone presentation. Hewas polite, let me cut him off & listened, he was well spoken and, overall, a pleasant salesperson. He clearly stated all the terms & was willing to repeat anything and answer any questions. He kindly accepted my 'not so easily swayed' responses while ad libbing with his natural personality, then getting back on script, which didn't sound like he was reading.

When he went in for 'the close,' I simply responded with, "I don't think I want to do this right now. Is there a way I can contact you in the future?" Without hesitation or any slick sales rhetoric he gave me 800-242-4388.

I commended John for being so pleasant and we hung up. No pitch, no hard sell, nothing incongruent about 'the pitch.'

I am so tired of people blaming someone else, i.e. calling something a scam, when they don't listen, read the fine print, or expect something for nothing. People, make informed decisions and take responsibilty for them.

I chose to gather the information and pass on the offer at this time. After I do more homework on flight prices, parking, etc for Palm Beach, I might change my mind and have the information to follow up later.

Educate yourself. Take responsibility for your actions. Tami

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#62 REBUTTAL Owner of company

Sorry for you

AUTHOR: M. Robertson - (United States of America)

You can get a really good cruise on a reputable cruise line for about $400 dollars, and it is more than just a couple of days. The next time you cruise be sure to check out other cruise lines. Just letting you know.

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#63 REBUTTAL Owner of company

Better learn to spell and use correct grammer

AUTHOR: M. Robertson - (United States of America)

Very hard to believe you are legitimate when in the past I was suckered in by your company under the Ramada Plaza name. Also, if you want people to believe you, you might consider getting a secretary to do your replies as your grammer and spelling are terrible. Don't be suckered in by these people folks!

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#64 Consumer Comment

You make it very hard to believe you...

AUTHOR: Teh Auty-sama - (United States of America)

Your rudeness is...unbelievable and not only immature and unproductive, but unprofessional. Even if I hadn't had a bad experience with you guys, I would STILL not want to deal with your company, because of your inexcusable attitude. Be careful what you say when you say openly you're an employee. It reflects badly upon the company as a whole. Blatently insulting customers is ALWAYS a no-no.


Oh, and I'm an author for a living, so of course I can read. Dont try to pull that one on ME.

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#65 REBUTTAL Individual responds

yes, it is a rip-off, but you can win if you stand yur ground

AUTHOR: SceenName98765 - (United States of America)

Yes, "free 2 nights Bahama cruise" for 118.00 is a rip-off, but it is not impossible to force these artists to stand by their promise. I just came back from this cruise. Needless to say, it did cost me way more than $118 for 2, but every singe charge was reasonable and explained in advance: fuel charge, tips, drinks on board, shore trips. Yes, just like in the case described above, the scam artists first tried to force me to buy more, more and yet more than what they promised initially and, when I refused, made it clear that I am forfeiting the $118 deposit. I immediately called my credit card and explained the situation, saying I would like to dispute the charge. The bank rep got hold of someone from the Caribbean Cruise line (or whoever answers 1-877-256-0219) and in 30 seconds I had my reservation for $118, for the dates I wanted and without the need to buy any additional products. So, is it a scam? Yes, if you let them take advantage of you. No, if you stand your ground.

It is very important, during the original conversation, to make a statement that you 1) do not want to buy any additional products and 2) want to be able to choose dates before you pay and not interested in the offer otherwise. They will agree to these statements (because they want to sell the cruise to you) and then - if you bank is willing to stand on your side - they will have to fulfill these promises.

PS The card which protected me from this rip-off is CapitalOne, with which I am not associated other than being their customer.

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#66 Consumer Comment

bahamascelebration.com scam

AUTHOR: Jeder Mann - (United States of America)

I was contacted by a sales representative of Carribbean Cruise Lines who informed me that I had 'qualified' for a special promotional offer for a holiday cruise. The representative sped through the details of the offer (which were very similar to those stated by the original poster), making sure to emphasize that I was i) very 'lucky' to have qualified, since they only extend this offer to very special people, and ii) the promotional offer was worth thousands of dollars. If it sounds too good to be true, it probably is.

Only at the end did they mention that there were various fees payable up front, right then and there. They would not give me time to consider it further, they wanted my credit card information right away. There was nothing in writing. There was no time to investigate the company's reputation about whether I would actually receive the offer as stated, or if they would run away with my credit card details. So I said no and goodbye. No legitimate organization does business this way. No savvy customer would accept it.

People, this is typical of high pressure sales tactics, and you always want to just walk away. Don't fall for the classic tricks of scammers who will use artificial deadlines and hidden fees to get suckers. First thing is to ask for their full legal name, do a quick google search, and see what pops up. This website was the very first thing for bahamascelebration.com or Carribbean Cruise Lines. So please, all of you who work for this shady organization, I pray for you to stop what you're doing before its too late and walk the path of righteousness.
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#67 Consumer Comment

VERY PLEASED

AUTHOR: icygirl - (USA)

I WAS SHOCKED TO READ ALL THE NEGITIVE COMMENTS ABOUT THE CRUISE.  MY MOTHER SENT MY BEST FRIEND AND I ON THIS SHIP LAST YR FOR OUR BIRTHDAYS.  I WAS ON THE PHONE WITH THE BOOKING AGENT THE WHOLE TIME WITH MY MOTHER, AND I WAS THE ONE WHO CALLED TO BOOK OUR DATES.  BOTH MY MOTHER AND I ASKED ALOT OF QUESTIONS.  NEITHER ONE OF US WERE SPOKEN RUDE TO.  THE AGENTS WHO SPOKE WITH US WERE VERY HELPFUL AND COURTIOUS.  I MYSELF CALLED BACK ON SEVERAL OCCASIONS AND EVERY AGENT I SPOKE TO WERE VERY NICE TO ME WITH NO HINT OF AN ATTITUDE.  IF THERE WAS A QUESTION I HAD, AND THEY DIDNT HAVE AN ANSWER TO THEY WOULD GO FIND OUT FOR ME.  NOW I WILL SAY THAT MY MOTHER AND I BOTH INQUIRED ABOUT HIDDEN FEES, AND WERE TOLD THERE WERE NONE.  THAT WE COULD SHOW UP TO THE SHIP WITH NOT A DIME IN OUR POCKETS.  THANK GOD WE DIDNT.  AT THE TIME WE DIDNT HAVE DEBIT OR CREDIT CARDS.  ONLY CASH.  THEY FAILED TO TELL US, THAT IN ORDER FOR US TO BOARD THE SHIP, WE HAD TO PUT EITHER A CARD OR $100 CASH PER PERSON, TO COVER GRATUITY AND A FUEL SURCHARGE.  I WAS MAD WHEN I FOUND THAT OUT, BUT IT WAS COOL CAUSE IT ONLY ENDS UP TO BE ABOUT $50 A PERSON.  WE DID THE $99 CABIN UPGRADE FOR A WINDOW, SO IN ALL WE SPENT ONLY $418.  ONCE WE GOT ON THE BOAT WE HAD NOTHING BUT A GOOD TIME.  WE CHOSE THE SHERATON BEACH EXCURSION, AND WERE VERY HAPPY WITH OUR CHOICE.  WHILE ON THE SHIP, WE WERE TREATED VERY NICELY.  EVERYONE WHO WORKED ON IT WAS GREAT TO US.  WE NEVER HAD TO WAIT FOR SERVICE.  THEY WENT OUT OF THERE WAY TO ENSURE WE HAD A GREAT TIME.  FOR THOSE WHO COMPLAIN ABOUT THE COST...WELL IM SORRY, BUT IF $118 AND THE FEES FOR FUEL, GRATUITY, AND EXCURSIONS IS TOO HIGH FOR YOU AND YOU HAVE TO SAVE UP...WELL MABY A CRUISE ISNT WHAT YOU NEED.  MAYBE WHAT YOU NEED IS ANOTHER JOB.  I WAS A SINGLE MOTHER TOO AT THE TIME OF MY CRUISE, BUT SOMETIME YOU HAVE TO TIKE TIME OUT FOR SELF.  WE LEFT FOR FLORIDA DAYS BEFORE BOARDING THE SHIP AND EVEN TOOK TIME OUT TO STOP IN ATL ON OUR WAY HOME.  WE STAYED IN TAMPA,THEN SARASOTA, THEN MIAMI, BEFORE BOARDING THE SHIP.  WE TOOK TIME FOR US AS SINGLE MOTHERS TO GET OUT AND HAVE A GOOD TIME.  IM A FIRST TIME MOTHER AND MY BFF HAS 2 KIDS.  WE BOTH KNOW THE STRUGLES OF A SINGLE MOTHER WHO DOESNT EVEN RECIEVE CHILD SUPPORT, BUT WE ALSO KNOW IF WE DONT TAKE TIME OUT FOR SELF THEN WE WILL LOSE OUR MINDS.  SO IF MISSING A DAY OR TWO FROM WORK AND A FEW MORE DOLLARS ON HOTEL ROOMS IS GONNA BREAK THE BANK THEN MAYBE A CRUISE ISNT FOR YOU EITHER.  BOTH MY FRIEND AND I WERE VERY PLEASED WITH OUR CRUISE.  MATTER OF FACT WE ARE LOOKING FORWARD TO GOING AGAIN NEXT MONTH.  I CAME ACROSS THIS REPORT WHEN I GOOGLED BAHAMA CELEBRATION TO GET BOOKING INFO.  WE ALSO HAVE MORE PEOPLE WHO ARE WANTING TO GO WITH US THIS TIME.  WE HAD A GREAT TIME AND FOR $418 AND ALL YOUR MEALS FREE, YOU CANT EXPECT TO GET A PLASMA TV, A PRIVATE BUTLER, AND A LIMO RIDE TO AND FROM FLORIDA.  YOUR EXPECTATIONS ARE TOO HIGH FOR SO LITTEL.  AND I MUST SAY WE PARTIED AND DRANK THE WHOLE TIME ON THE BOAT.  WE DIDNT COME ON THE BOAT TO STAY IN OUR ROOM AND WATCH TV OR STAND ON THE BALCONY.  WE CAME TO HAVE A GOOD TIME AND THATS WHAT WE HAD.  TO EVERYONE WE DELT WITH ON THE CRUISE AND TO THOSE WHO WE TALKED WITH ON THE PHONE... THANK YOU.  WE HAD A BLAST...HOPE TO SEE YOU SOON.
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#68 Consumer Comment

Further to Anon - amigiving (Employee)

AUTHOR: Stardragon - (United States of America)

Further to Anons - amigiving (employee) rebuttal...

(6) "Offer for sale" means direct or indirect representation, claim, or statement or making an offer or undertaking, by any means or method, to arrange for, provide, or acquire travel reservations or accommodations, tickets for domestic or foreign travel by air, rail, ship, or other medium of transportation, or hotel and motel accommodations or sightseeing tours by a seller of travel who maintains a business location in Florida...

This DOES include CCL. Do your research before your employer gets your butt in trouble with the Laws of Florida!

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#69 Consumer Comment

Florida Sellers of Vacations Act - Reply to employee

AUTHOR: Stardragon - (United States of America)

All SELLERS be it RE-SELLERS or not, be it immediate ticket sales or not, the act still applies. All customers still have the requiste 30 Day refund clause, NO MATTER WHAT. No seller of vacations by companies in Florida are exempt from the minimum requirements of the act (LAW) Caribbean Cruiselines is NOT ABOVE THE LAW! AS an employee, you should know that but, working for a scam cruise line, I imagine you are told all sorts of misleading BS to tell potential customers.
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#70 UPDATE Employee

FL sellers of travel act

AUTHOR: ANON - (United States of America)

YOu do of course realize that the act does not apply to Caribbean Cruise lines as they are not RE_SELLERS.  Since they have the ability to immediatley ticket and process your travel, this law does not apply.
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#71 Consumer Comment

Bottom Line...

AUTHOR: Skepticor - (United States of America)

I am normally the kind of person that immediately hangs up on anyone telling me I've won a free anything. However I got sucked into this same "scam" by taking a phone survey. After the survey I was told that I had won a free cruise and they would be calling me for my info at a later date.

Of course when they did call I had a million questions about their legitimacy and what I would actually receive. The legitimacy questions were all answered by directing me to 3 websites (((Redacted))) and also by giving me their state ID# st37425. To their credit she did give me 24 hours to investigate and gave me a phone # 800-869-2387 to call back as well as her employee ID# 1664.

Of course the first place that I went was google. The only thing that came up on the google search was there own website. I could find no other reference to their company on the internet. I checked every listing of cruise lines I could find and they showed up on none of them.

When I went to their website (((Redacted))) I found no place on the the site to book a cruise or contact them in any way (very shady). I also found it was almost an exact carbon copy of another site I went to in trying to find out some background on them (((Redacted))). That's right Caribbean Cruise Lines has changed there name to Grand Caribbean Cruise Lines. They're also no longer using Carmen Electra but "Miss Bahamas" or something like that.

When I went to (((Redacted))) the link to the cruise ship that they claim you will be taking (the Bahamas Celebration) directs you to Celebration Cruise Lines website which is a legit cruise line (you can look it up on wikipedia) and does have contact info and the ability to book a cruise. I called Celebration and found out that the ship in fact belongs to them and they lease out sections of their ship to Caribbean Cruise Lines.

When I tried to look up their State ID # I went to a few different Florida websites and did a search for their company and could find nothing. I still could find nothing to show they even exist anywhere on the internet aside from their own website.

After doing my research I called back with more specific questions like... Why is there no contact or booking info on your website? Why are you telling me you own the ship when Celebration Cruise Lines owns it? Why can't I find you as a registered business anywhere in the state of Florida? and Why can't I find any reference to your company anywhere but your own website?

As soon as I started asking the tough questions I was handed off to her superior. I can't remember his name but if he's not the same guy who wrote the above comments they've replaced him with someone who has the same attitude towards their customers. He still insisted that they in fact owned the boat and that Celebration was part of their company (not true). He acted surprised that there was not contact info on there website. He directed me to www.portofpalmbeach.com to verify their legitimacy claiming that it was a state government website (which it may be). I did and didn't find any reference to them there either. He also acted surprised that I couldn't find any reference to them anywhere, repeatedly stating how long they've been around and how they're a multi-billion dollar corporation.

He was a fast talker, very rude and to those unlike myself that don't know how to deal with high pressure sales people I'm sure very convincing. He had an immediate answer after every question, they just weren't the answers to my questions. At one point he called me delutional for thinking that such a large company would try to rip me off for a hundred bucks.

So, bottom line... They use deceptive, shady tactics and sometimes outright lies to get you to give them your credit card number. There may or may not be a cruise, but I guarantee it won't be everything they make it out to be. If they were on the up and up they wouldn't use the kind of tactics that they do.

I hope my research helps anyone who isn't sure and saves you the time and effort. As a rule I don't give anyone my credit card # without being sure they are legit and these guys definitely don't qualify. I'm sure it's the motto of this website but I'll say it again... If it sounds too good to be true it probably is!


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#72 Consumer Comment

Time to shut these thieves down!

AUTHOR: Stardragon - (United States of America)

Caribbean cruise lines violates the FTC Act by misrepresenting that consumers had either won or been specially selected to receive a vacation package, misrepresenting the contents of the package and their cancellation policy, and failing to disclose that consumers were expected - or would be pressured - to view timeshare property. This company also uses high pressure, up-sell tactics to intimidate the consumer into upgrades that they may never receive, upgrades that will add hundreds of dollars to the cost of the free vacation. In addition, the company "cold-calls" consumers based on leads obtained at public events where consumers registered to win a vacation. Accordingly, Caribbean cruise lines violates the Telemarketing Sales Rule (TSR), because in these solicitations Caribbean cruise lines fails to disclose material costs and restrictions concerning the vacation packages. Finally, the company commits additional TSR violations for not abiding by the Rule's "Do Not Call" provision.

In summary, you would be wisely advised to avoid this company and others like it that operates in this manner. They are a scam, all be it a very weak, lame scam at that but, still a scam nonetheless. The sooner people wise up to these dodgy, blatant fraudsters, the sooner they will be pushed back into the scum covered cesspool from which they came.

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#73 Consumer Suggestion

To the employees that have responded here....

AUTHOR: FLscamhelp - (USA)

few words...  FL Dept of Agriculture & Consumer Services....

please have the owner or manager respond with your registered business name, address, business SOT number, and the employees TIA numbers and we will be more than happy to stop by and make sure you are following the FL Seller of Travel Act stautes.....

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#74 Consumer Comment

5 words: "Florida Sellers of Travel Act"

AUTHOR: Stardragon - (United States of America)

Fortunately, people do have a weapon against this scam of a company. All one has to do is read the "Florida Sellers of Travel Act." Specifically, sections 559.932 Vacation certificate disclosure.-- and 559.933 Vacation certificate cancellation and refund provisions.--

Also, don't let them tell you that the act does not apply to you because you do not live in the State of Florida. The act applys to the SELLER doing business in the State of Florida, where this scam company is located, and they MUST abide by it.

One other thing that this sham scam company does not do is tell you of this act and the rights you have as a consumer and your cancellation rights. They intentionally mislead the victim (customer) with misinformation and nondisclosure tactics which is clearly in violation of the act.

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#75 Consumer Comment

RIDICULOUS

AUTHOR: Noneya - (USA)

I'm the original poster of this complaint and I really feel for everyone who is posting that they have also been scammed by this company. 

To anyone who gave them their credit card information, I would definitely ask your credit card company or debit card provider to change the number of whatever card you gave them and issue you a new card. They should have no problem doing this. I wouldn't trust these people with my information. 

As an update, I was able to get the refund, but I had to endure a lot of mental anguish and abuse to do so. The rep badgered and belittled me beyond anything I have ever experienced. No company should train their employees to conduct business in that manner, not only is it unprofessional, but any reputable company would never treat their 'customers' that way, and that just goes to show that they are a BS operation.

I uncovered some more interesting factoids about this company from other customers they scammed, turns out that even though they tell you on the phone that you don't have to purchase the extended and extra vacations packages, if you just take the free cruise and then do not purchase their other offers, they bill your credit card for the full amount of their supposed 'free' cruise. What a great company, huh?
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#76 Consumer Comment

My Very Recent Experience Fits Your Definition of a Scam

AUTHOR: MAD Vacationer!! - (United States of America)

To the employee defending this horrible company...you are right about the definition of a scam...and this IS a scam.

I just arrived back home in New Hampshire this morning, after driving 3000 miles (round trip) to Florida for a 2 day Bahamas Celebration Cruise that I didn't end up going on.  Why, you ask?  Because we paid to have the promotional deal upgraded.  We, very graciously, upgraded our cabin (closet) to a supposed "luxurious suite" on the 8th deck.  However, after holding up to our end of the bargain every step of the way (paying for our own travel to Florida, attending a time-share seminar, paying hidden fees, etc.), when we arrived at the port to board the ship they put us in an indoor cabin (closet).  We had an entire folder, an inch thick, filled with every piece of documentation regarding the cruise (including credit card statements, confirmation letters, etc.).  We pulled out our receipt for the upgrade, our confirmation letter which listed our cabin type, and our credit card statement with the charge on it and were sent up to the managers. 

The manager we spoke with at the port shrugged his shoulders at us and said "sorry, the ship is full. no room changes."  I said, "but we aren't asking for a room change. we're asking for the room we paid for, 5 months ago."  His response was, "You booked with a different agency, you'll have to talk to them."  Then he said, "you can go have a seat over there (pointing to a waiting area full of people) and wait to see if a room becomes available before the boat leaves, or come back in 2 days when the boat docks and try again." - What?  Try again?  We didn't come down here on a whim with no reservations, thinking "we'll give it a try and see if we can get on, and if not, oh well."  We (single mothers) took a week off from work after working overtime for 6 months to afford the ENTIRE trip (about $2000 with traveling costs, the upgrade, hotel accommodations in Florida, hidden fees, spending money, etc.).  We cannot afford to spend 2 extra days in Florida "hoping" to get on a ship we already paid to get on.  Nor, can we just decide to take 2 extra days off from work to extend the stay, again, no guarantee we get a room that time either.

Come to find out, after talking with some of the people in the waiting area (as well as some of the people who had successfully boarded the boat), this was not an isolated case.  ALL of them said they had been scammed in some way and that the entire ordeal had been a nightmare.  Some of the people had not even been informed that the boat was now docking from a different location and sailing to a different island than had been originally planned when they booked their trips.  One gentleman had upgraded his room for $400 as well, and had his cousin and 2 small children with him and they stuck him in a "closet room" also.

Their excuse is that it's not their fault (it's the booking agency's fault), and they can't do anything about it.  But even if it's not their fault, they don't seem to have a care in the world that they are doing business with a crooked company who leaves angry customers hanging out in a waiting area at their port (their business).  It's a reflection on their business as well, and it's unethical!!  As a Criminal Justice student, who has studied White Collar Crime in detail, I have no other choice but to conclude that the Bahamas Celebration is in on the scam as well.  If they weren't, they would be doing something to rectify the situation for the patrons of their cruise ship, and they would not continue to do business with this booking agency. 

Yes, "loyal (and brainwashed) employee,"  you are indeed right that a scam is paying for something and not getting what you paid for...so what do you call what I just explained?  By your very own definition, it is indeed a scam!!  And I'm quite certain that my lawyer will agree, and do a fine job getting any judge or jury to agree as well.  I'm sure there will be many other people who've also been scammed by this booking agency/cruise line who will be glad to jump on board with this lawsuit (and possible criminal conviction) as well.  Nobody is going to scam me out of a $2000 trip (that's the average TOTAL cost, promotional package or not) and gets away with it.  I have already filed a complaint with the BBB to add the already outrageous number of complaints against these 2 companies.  And just in case you didn't know, civil cases are fairly easy to win with such cut and dry evidence; even if we can't prove a criminal case beyond a reasonable doubt, I'm quite certain that it won't be hard to prove unethical conduct and personal damage in a civil case (which only requires 51% belief towards one side).  Tell your bosses good luck :D

Crystal Morrison
cryssilynne@yahoo.com
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#77 Consumer Comment

I am still not convinced......

AUTHOR: Sibyle - (United States of America)

I have cruised before on the bigger cruise lines, Holland, Princess and so on. I have never before been told that I could not have my money back for a cruise EVER. In fact, they specify HOW to get your money back. In plain English.

After calling and giving CCL my credit card info, just my info I did not book any dates with them, I changed my mind about 30 minutes later and called back to get my money back. After being on the phone for over an hour and enduring one of the most demeaning conversations of my life I FINALLY convinced this "customer service" rep to give me my money back. 

CCL took the money from my bank account anyway so now I my bank is going after them for it. I vote SCAM!
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#78 UPDATE EX-employee responds

Seeing more and more of this...

AUTHOR: J K - (United States of America)

I have to agree with Johnnygoodtime. Well, with what he said, but not with his attitude. They indeed tell you they are going to bill you TODAY. For you to think otherwise is problematic but not CCL or the credit card company's fault.

Now, what I'm confused about is the price being thrown around. You said you had to pay $118 for two people's port & processing fees for the cruise ALONE. The package deal you were told about was for Ft. Lauderdale, Nassau and two bonus trips to Las Vegas and Puerto Vallarta. The whole package sells for $698 (at the time) and includes the cruise as a FREE bonus. So, you pay for the vacations and get the cruise free. Free cruise. Anyway...

What confuses me is that they're not supposed to sell the cruise alone. I'm not sure how it works in the place you called though. But it's not a 'scam', it's clever wording. CCL is licensed, bonded and insured in the state of Florida.

I'm also not sure where WitchDoctor worked, but at the office I was at, everyone was courteous, professional, on-time, the managers always helped and always got people hyped. But it seems more like WitchDoctor is a disgruntled employee than anything else, ready to use the pitch as "evidence" (when there's nothing illegal about it) against CCL.
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#79 UPDATE Employee

Just an update on the company

AUTHOR: Johnnygoodtime - (U.S.A.)


Hi Folks. I hope you take much of what you read with a grain of salt. Our cruise is now the official cruise for the Port of Palm Beach, one of the richest areas in the country. We have signed a long contract with them to be there Main cruise line of palm beach. This is a fact and is undisputed. You can google port of palm beach and see it for yourself. I am still amazed at the word scam being thrown around about us. The fact remains we provide a nice cruise for those that want a quick cruise to get there feet wet. Were amazed at some of the comments from people that call us after seeing TV commercials and logon to websites and call us. All details for our cruise is stated in plain english before you call. Its unfortunate that unverified comments and facts are not checked at all before the information is posted online. This is true for all consumer complaint websites.   There is a comment from a consumer about our Carmen Electra spots. This person suggests we cut and pasted all this from another website and are using her name without a contract. This is absurd. Yes you will receive a free cruise for two by paying the $59 per person fee for taxes plainly stated on the website you must register on before you call.  No scam here. I hope this helps most of you past people that got cold feet the next day and then here come the world scam from them. Enjoy your cruise.
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#80 Consumer Suggestion

Caribbean Cruise Line - legitimate scam! What?!?

AUTHOR: SCFester - (United States of America)

I was contacted by woman, calling from1-800-613-6524, stating that I had won a cruise. She rapidly provided the details, unaware that I happened to have the microphone of my computer running. I was recording a song I was playing on the guitar. I put the call on speaker and without realizing it I recorded her call. She stated details identical to reports by consumers regarding Caribbean Cruise Lines. In listening to the recording I found she never mentioned the name of her company, nor did she state her own name. When it came time to secure the 18-month option by providing my credit card number I stated I needed 24 hours to research the information and asked for her name and the name of her company. As noted in other responses to this issue she became offensive and rude, urging me not to pass up this incredible deal. I reiterated that no one should ever give an unknown caller a credit card number before knowing WITHOUT A DOUBT that its not some scamlegitimate, or illegitimate (Caribbean Cruise Lines offers what I refer to as a legitimate scam). When she continued her unacceptable manner of service, I said, Excuse me! I am talking. I listened to you. Now you will listen to me. She hung up.

 

I called the phone number back and reached Jonathon, who stated he was the shift supervisor of Caribbean Cruise Line of Ft Lauderdale FL, Inc. As I spoke to him regarding my free cruise and the rude woman I spoke to he reassured me they ARE the cruise line and the docking fees were legitimate and paid to the government, and that he was paid an hourly wage and did not make commission on any sale made by taking someones credit card information. He also said Id lose my free cruise if I did not provide the information he was asking for. As we were speaking I pulled up the CORP DIV page for the state of Florida. Having an extensive conversation with the man I have no doubt in my mind that he is Johnnygoodtime in these posts. He too became rude enough for me to terminate the call by saying, Sorry for wasting your timeand mine, and hanging up.

 

Caribbean Cruise Line of Ft Lauderdale FL, Inc is a defunct corporation with various names over the years, obviously due to complaints with the state in how they perform their service. They succeed by duping good people who dont know better, and will continue to succeed as long as the state allows them to operate under ANY name. By the way, you can do background checks on the people listed as corporate officers on the CORP DIV page. In the event you feel youre being scammed, and you pay for the background info more often than not youll find they have criminal records or convictions for fraud. Youll then find that they use other names or hire other individuals to continue to operate these legitimate scams. Many Veterans Fund organizations have this same dirty trail behind them. NOT ALL, but many.

 

The following web address is for the State Of Florida's Division of Corporations. http://sunbiz.org. It is an official state-run website that identifies the validity of corporations authorized to do business in the state of Florida. Every state has a website that provides this service, OR the information is available by phone. This service is free and available to ANYONE. If they cant stay on the phone long enough for you to check them out then Google their phone number and go from there.

 

I hope this helps someone. All it takes is a few moments. Try it. It works well. In the Google search box type division of corporations and the two letter state abbreviation, click search and youll get the results for your state. I would say good luck, but to keep from being scammed takes some skillso GOOD SKILL!

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#81 Consumer Suggestion

You are Right

AUTHOR: Karl - (U.S.A.)

If I were going to take a Bahamas cruise I would go to one of the major cruise lines but Caribbean is offering the cruise free with the exception of the port fees. This is a good deal for someone on a budget but it is possible, as you say, for someone to go on Carnival or RCL for not much more. It takes research however and an ability to make a "last minute" booking or take advantage of a "special" fare.

The cruise fare, on whatever major cruise line you choose, is a very minor part of the cost of a cruise. Drinks, auctions, excursions, shops, etc are pushed non stop by the cruise line in Daily Bulletins and over loudspeakers. The annoyance of all this is why I've stopped taking the major cruise ships. Someone like the original complainer who has to save up $118 to take a two night cruise to Nassau needs to see a financial advisor who can help handle her money. Obviously a cruise is not her best choice for the $118.

There is nothing wrong with Caribbean Cruise Lines and nothing wrong with telemarketers who push these cruises through Ramada Plaza Resorts. The consumer has every right to hang up. Consumers if they are planning a cruise should shop around, look at cruise reviews, Decide what ship or cruise line suits them best, and be able to pay for a ticket when the opportunity arises.

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#82 Consumer Comment

You are somewhat correct...Not totally!

AUTHOR: Paknightdriver - (U.S.A.)

Yes, this is a "budget" cruise.  But if anyone does their homework, you can find a much nicer cruise on a much nicer boat for less money.  And there is no time share scam involved with it.

Carnival offer the same cruise for around $195.00-$250.00.  And with Carnival you don't have to listen to the constant upselling routine.

I understand that everyone had to make a living, and I have no problem with that.  Just give me a good deal for what I am paying for and I will listen to your sales pitch for your time share.  But if you are charging more than I could get the same trip somewhere else, then it's not a good deal.

By the way...I did just book a cruise with Carnival for a 5 day cruise for only $295.00 per person.  So it can be done!

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#83 Consumer Suggestion

This isn't Quite Fair

AUTHOR: Karl - (U.S.A.)

The ship is a former North Sea ferry that has been remodeled as a cruise ship. The original complainer didn't have a problem with the cruise. It was the fact that the company charged her credit card immediately. This is a budget operation. The ship meets US standards and just does an overnight cruise to Nassau and back. Carnival and the other large cruise lines include another night and a day stop at a private island. They also feature much larger ships and more amenities. They are also more expensive. Ramada Plaza Resorts runs this operation and pushes the extended trip to Florida in order to get people into a time share sales pitch. They have to attend the half day session in order to get cruise tickets (if they did the "vacation") or Orlando theme park tickets. Most people who are seasoned travellers just hang up on these people or toss the "$1600 check towards the vacation" in the trash as I do. The vacation can be taken independently for less money and the cruise is not totally "free". This is not a scam but it is a budget vacation and cruise pushed by telemarketers.
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#84 Consumer Comment

This is what is REALLY going on here.....

AUTHOR: Paknightdriver - (U.S.A.)

Just one more thing I needed to say.....The woman who supposedly is refunding my money said she has been in the cruise line business for 30 years.....My question to her is.....If you have been in  the "business" for 30 years, why couldn't you work for a more reputable company other than Caribbean Cruise Lines?

My wife asked me twice....Who is the cruise line?  I told her Caribbean Cruise Line.  Nobody ever heard of it.

Seems to me that this is just a company that bought an old boat that was ready to be sunk and made into a coral reef somewhere and they are trying to make a buck out of it.

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#85 Consumer Comment

This is what is REALLY going on here.....

AUTHOR: Paknightdriver - (U.S.A.)

Just one more thing I needed to say.....The woman who supposedly is refunding my money said she has been in the cruise line business for 30 years.....My question to her is.....If you have been in  the "business" for 30 years, why couldn't you work for a more reputable company other than Caribbean Cruise Lines?

My wife asked me twice....Who is the cruise line?  I told her Caribbean Cruise Line.  Nobody ever heard of it.

Seems to me that this is just a company that bought an old boat that was ready to be sunk and made into a coral reef somewhere and they are trying to make a buck out of it.

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#86 Consumer Comment

I was ripped off too!

AUTHOR: Paknightdriver - (U.S.A.)

Yes you are a scam!   You are a Mickey Mouse operation!  Your ship is nothing more than a tugboat.  I was "almost" scammed.  I was ready to make arrangements to set sail when I discovered that your "basic" cabin didn't even include a TV.  It would cost me an extra $150 plus a $99 fee for an upgrade just to get a cabin with a TV.

Hey!  I didn't want to buy the Tv....I just wanted to use it for a couple days.

What a joke of a company you are part of!

I would rather try to sell Kirby vaccum cleaners if I were you.

Hopefully nobody else falls for this SCAM!!!!!!

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#87 UPDATE EX-employee responds

Here's the facts

AUTHOR: WitchDoctor - (USA)

         As a former employee that sold these cruises we were trained to say in our rebuttals there is no refund. In the booth the "reps" (telemarketers) sit at and pay $5.00 - $8.00 a day booth rental fee to work there is a list of rebuttals stapled to the walls covering every possible sinerio covering any reason a victim I mean customer might have to hesitate from signing up for this sham. Yes they actually charge the employees to work there. The TO's would listen in on the calls and tell us verbatim what to say and how to say it to squeeze every cent we could out of every call. Truth is there is no such thing as a non-refundable sale, especially with American Express. What I find funny about the whole non-refundable/cancellation policy is every week they came back with a list of sales that canceled when it came time to be paid. If there is no refunds or canclations then they owe me thousands of dollars in back pay I was screwed out of. Yes they screw the employees selling these cruises too. In the 7 months I worked at Jackie Sheaffer's office in Plantation I know of at least 75 people who came and went in that time including a few TO's who they also screwed out of pay they claimed canceled. This scam is a marketing scheme to sell time shares at Ramada's Vacation Village in western Broward County. If the victim I mean customer refuses to take the tour of Vacation Village, Ramada Plaza Resorts (owner of the barge they call a cruise ship) bill's their credit card the full amount of the so called vacation, $3000.00 - $3500.00 dollars. So if they say there is no refund/cancellations then why do they always tell the "reps" all the cancellations they don't get paid for? In a legal sense, Just because it's in writing doesn't make it the law. There are more laws governing credit card sales than any other payment method. The consumer can dispute the sale through Visa/Master Card, Discover, or American Express at any time and the sale will be put on hold.

       In retrospect, this was the worst job I've ever had and I learned a lot about people while I was employed with them. I have never in my life seen employers so ungrateful to their employees.  As long as you are making sales all is fine, let a few days go by with no sales or declined credit cards and it's all the "reps" fault. Truth is Jacki would show up at her leisure whenever the urge crossed her. Phil Howland (the so called manager) would sit in Jacki's office on her computer or walk around outside yakking on his cell phone instead of doing his job. When he was forced to do his job (because all the TO's quit) he had a pissy attitude and took it out on the "reps".

       So ask yourself, if it walks like a duck, swims like a duck, quacks like a duck, and looks like a duck there is a good chance it's a duck. Walks like a duck (high pressured sales), swims like a duck (the offer is only good for this call), quacks like a duck (you must take a tour of Vacation Village), and looks like a duck (there is no refund) that sure spells scam to me. To prove it I kept a copy of the sales pitch and have it in my possession and will use it as evidence against them if the opportunity arises.

       Johnnygoodtime aka Phil Howland can claim this isn't a scam all he wants but ask any of the former employees like myself who used to sell this garbage vacation and you will hear them say the same thing I have told you. The fact it came to you first class mail is a ploy they use as legitimacy. Because they include the state license number on the voucher, it comes to you first class mail, and has Carmen Electra as the pitch person is only a ploy to put the victim I mean customer at ease about its authenticity. The website is a joke, with no contact information or any real way to prove it is what they say it is (no pun of Dennis Green's press conference). As far as not getting what you paid for, the pitch makes this sound like the trip of a lifetime. This so called "vacation" is nothing like it's made out to be, therefor it's deceptive. Deceptive equals scam so Johnnygoodtime aka Phil Howland can claim legitimacy all he wants it is not.  Anyone who wishes to speak with him directly at his office can do so at (954) 236-8383. Ridiculing a customer like he is doing here only proves his unprofessionalism. I am not going to belittle Phil because that is beneath me, just take it from the guy that was in the trenches who seen it all inside and out, this so called vacation isn't 1/10th the prize they make it out to be.

       In closing I will say this, do not waste your time with any free offer you get in the mail, on tv, or the radio. Even with Carmen Electra or Daisy Fuentes doing the sales pitch it still is what it is, a deception.
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#88 UPDATE Employee

Got your money BACK That's GREAT

AUTHOR: Johnnygoodtime - (U.S.A.)

Well Anonymous, Genius, You got your money back. Hmmm, that must mean we are a scam. That really is funny. I see you haven't looked up the meaning of the word scam??

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#89 Author of original report

Ridiculous

AUTHOR: Anonymous - (USA)

Obviously I'm not the only person who has been SCAMMED by your company, do your research online, if you work for them, you should know what you are doing to people. Even on this website, there are tons of complaints about your company, funny that mine irked you so much that you feel the need to insult my literacy and intelligence. Someone who uses that as an insult and validation for their shady employment practices and deception clearly has no intelligence of their own. You must not have much education yourself if you chose a career in what is essentially telemarketing. At any rate, I got my full refund, so I am satisfied, but I don't want other consumers to fall into a trap.
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#90 UPDATE Employee

Crying Like a BABY

AUTHOR: Johnnygoodtime - (U.S.A.)

I must have touched a nerve about your ability to read, and understand plain English. I guess we forced you to open your wallet, then forced you to read your credit card number, twice. ????  Also, your taking out your anger on the company and all its employees just working hard to make a living.  You should look up the definition of the word SCAM.  Its when you don't get what you pay for. Therefore genius, we are NOT a scam. We do our part.
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#91 Author of original report

Brainwashed!

AUTHOR: Anonymous - (USA)

It's interesting that you say your customers are happy and satisfied with the cruise deal, unfortunately, that's not the case. Clearly the con artists you work for push their ideals on their employees and train them to be rude and inconsiderate, an in addition to that very fake and persuasive. I have done a lot of research on your company, there are 100s of complaints on the BBB and plenty of other postings on the internet. It's a horrible deal, with a hidden agenda to sell you extra things. The ship is a dinosaur, with no air conditioning, bad food, horrible service, and atrocious lodging. You don't have to defend them just because they give you a paycheck, so stop trying to scam consumers for your commission. 
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#92 UPDATE Employee

Why are we a scam NOT TRUE

AUTHOR: Johnnygoodtime - (U.S.A.)

I just don't understand people like this. ALL information and the terms and conditions were disclosed to the caller in PLAIN english, he admits this in most of his complaint. This customer is now called back to confirm on audio tape all that he heard within 30 minutes. The customer was then asked " do you authorize the $118 to your credit card", they must say yes, they are then asked to repeat the card number etc. It amazes me why a person would freely  give a company there payment information and then say "I didn't no I was going to be charged today????". After all this he then checks his bank and sees that exactly what he was told and agreed to has been  processed.  But yet that makes us a scam,????? and that's just not true.  Besides someone that has to save to pay a $118 TOTAL for a great deal 2 night cruise meals and a stop for the day in the bahamas for two people  and it is disclosed that transportation is customers responsibility,  just shouldn't pick up the phone. One final thought if you were to READ the web site before you call when your register and enter all your information, you would have avoided a situation YOU created.  Its right there in plain ENGLISH & you have to be able to READ. To the rest of our HAPPY customers Welcome on Board!!!!!!!!
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#93 UPDATE Employee

Why are we a scam NOT TRUE

AUTHOR: Johnnygoodtime - (U.S.A.)

I just don't understand people like this. ALL information and the terms and conditions were disclosed to the caller in PLAIN english, he admits this in most of his complaint. This customer is now called back to confirm on audio tape all that he heard within 30 minutes. The customer was then asked " do you authorize the $118 to your credit card", they must say yes, they are then asked to repeated the card number etc. It amazes me why a person would ready give a company there payment information and then say "I didn't no I was going to be charged today????".  But yet that makes us a scam,????? and that's just not true.  Besides someone that has to save to pay a $118 TOTAL for a great deal 2 nights meals and a stop for the day in the bahamas for two people  and it is disclosed that transportation is customers responsibility,  just shouldn't pick up the phone. One final thought if you were to READ the web site before you call when your register and enter all your information, you would have avoided a situation you created.  Its right there in plain ENGLISH & you have to be able to READ.
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