• Report: #1019033

Complaint Review: CaribbeanCruiseLine

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  • Submitted: Sat, February 23, 2013
  • Updated: Sat, February 23, 2013

  • Reported By: Pam Bondi HELP US ! — Plymouth Massachusetts United States of America
CaribbeanCruiseLine
2419 E Commercial Blvd Ste 100 Internet United States of America

CaribbeanCruiseLine Florida Bahamas Cruise Vacation, Caribbean Cruise Line Vacations, Nationwide Travel Club, CRC, Nationwide Reservations, Greatcruisedeal.com, Free Cruise Offer Fraudulent but legal?? Deceptive!! Hidden fees!! Prepare for a challenge on a refund!! Internet

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Buyer beware! (Option skip personal story and review facts below). I was lied to about my travel plans, like so many others. I fell for the scam, they got me at a weak moment after months of annoying hang-up calls. 50 days before my trip is to take place in April 2013 I confirmed the following: I was never put in the hotel upgrade they promised (+$); I called the "free" car rental agency directly and told me I would be responsible for $300 in rental fees and insurance (minus $24.99 a day for insurance); On-line reviews about the time-sharing presentation suggests double or even triple the presentation time as promised; the cruise line is officially classified as a "cruise ferry"; make sure you research and "YouTube" as much as possible about this "package".

At first I was unsuspecting but after that small window of opportunity closes to get a refund it's too late- they repeatedly cite their non-refundable policies (too bad-so sad attitude) and at the same time they continue to manufacture shortfalls ("glitches") in the system to benefit them and hurt the consumer. I booked this trip and I'm not even going to attempt to go! It was a mistake and time is more valuable than money. FYI - I immediately booked a cruise on a legit cruise line- with no vouchers,"free car" rental and other offers and it's cheaper than this timeshare offer.

FACTS: I did some fact checking for everyone: Caribbean Cruise Line is not BBB Accredited. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public. 1308 complaints filed against business/Failure to respond to 4 complaints filed against business/Advertising issue(s) found by BBB/Business has failed to resolve underlying cause(s) of a pattern of complaints/If you choose to do business with this company BBB strongly encourages consumers to read and understand all the terms, conditions, and fees involved in the agreement. All terms of the agreement should be in writing with no verbal representations.

Division of Consumer Services: http://csapp.800helpfla.com/m/ 401 complaints at the Florida licensing agency!!!!

Attorney General Pam Bondi warns you about this ploy/scam. ON THE ATTORNEY G's WEBSITE it's classified as "Protecting Yourself from Consumer Fraud"- link: see below http://myfloridalegal.com/pages.nsf/main/8140f2cf06fc01b785256cc900693171!OpenDocument

File a complaint with her!!!! Link: http://myfloridalegal.com/pages.nsf/Main/E3EB45228E9229DD85257B05006E32EC

Official site for the U.S. Senator from Florida, Republican party. Contact - Washington, DC Office - Miami Office link : http://www.rubio.senate.gov/public/index.cfm/mobile/home

Wake up people, this has to stop!! The company has 30 days to respond to my complaint. I'm demanding a refund. If I'm not satisfied with this outcome I will initiate a website campaign like no other. I apologize in advance to all those hard working employees who feel the shock wave of irresponsible management who thrive on an unethical business models and take advantage of people.

This report was posted on Ripoff Report on 02/23/2013 08:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/CaribbeanCruiseLine/internet/CaribbeanCruiseLine-Florida-Bahamas-Cruise-Vacation-Caribbean-Cruise-Line-Vacations-Nati-1019033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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