- Report: #923233
Report - Rebuttal - Arbitrate
Complaint Review: Carinfo1
Carinfo1Internet United States of America
CarInfo1.com REVIEW: CarInfo1.com clients feel confident & secure when doing business with CarInfo1.com. CarInfo1.com is committed to client satisfaction, most accurate vehicle information before buying used vehicles. CarInfo1.com committed to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business.
*UPDATE: Carinfo1 provides the most reliable vehicle history report in the industry within minutes in most cases. CarInfo1.com recognized by Ripoff Report as a Verified Safe business. Customer satisfaction guarantee.
*REBUTTAL Owner of company: For a Full Refund Email Josh@VehicleHistory.com
Editors UPDATE: Positive rating and recognition has been given to CarInfo1.com for its commitment to excellence in customer service.
CarInfo1.com is committed to ongoing customer satisfaction regarding the purchase of vehicle history reports. CarInfo1.com professional service agents will work with customers to find a mutually satisfying resolution for any problems or concerns. CarInfo1.com customer happiness is the company's number one priority.
To prove this commitment to CarInfo1.com customers, Customer Service Manager Josh F. is prepared to take any inquiries directly at firstname.lastname@example.org. Josh had the following to say regarding this commitment to the CarInfo1.com customer base: "CarInfo1.com's greatest obligation is to our customers. We strive to make every single customer completely satisfied with our services and, when problems arise, also make them content with the solutions our customer service agents provide. CarInfo1.com is a trusted name for vehicle history reports, but we are also paving the way for timely and helpful customer service."
CarInfo1.com is so dedicated to customer care that the CarInfo1.com comment stream is updated 24/7 with the latest feedback from customers. Many positive reviews appear, including ones regarding vehicle history reports: "Short, sweet and to the point. Perfect." And even our customer service: "Happy with the results and promptness."
CarInfo1.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports review, CarInfo1.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great customer experience.
In summary, after our investigation, Ripoff Report is convinced that CarInfo1.com is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE REPORTS FILED ABOUT CarInfo1.com:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that complaint was resolved, Ripoff Report emailed the authors of all the Reports posted about CarInfor1.com to insure all complaints were resolved to the complete satisfaction of their customers..:
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Carinfo1 From $1 to $19.95/month, Internet
I'm not sure how this company is still around and I can't even imaging the amount of money they have made through consumers who do not follow through. When you do a google search for "Car History Report" they are one of the links in the results. They advertise that for $1 you get a complete vehicle history report.
After all of the credit card information is processed, you are then put on a $19.95/month for 6 month plan. This is insane! There is not phone number to contact customer service, instead you are put through to a Live Chat. I had to ask the agent 5 times about what the final charge on my card would be before they responded that it was only $19.95 month. After further inquiring, I was given the option to cancel my membership and thus would only incur one charge of $19.95.
Again, how do you go from $1 to $120?! At the end of the chat, I stated that I wanted a full refund and to only be charged the $1 that was advertised. I was told that I was given a full refund. I called my bank and they saw a pending charge of $19.95 but the refund had not posted as of yet.
Isn't this considered a bait and switch? I hope all customers are further investigating their charges with this company. I cannot imaging I am the only one this has happened to!
This report was posted on Ripoff Report on 08/06/2012 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carinfo1/internet/CarInfo1com-REVIEW-CarInfo1com-clients-feel-confident-secure-when-doing-business-with-923233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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