CarInfo2.com REVIEW: CarInfo2 customer satisfaction commitment, CarInfo2 approach to business is focused on providing the highest customer service skills in the vehicle history industry.

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*UPDATE: CarInfo2.com shows their commitment to always improving their operations by joining Ripoff Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. CarInfo2.com is recognized by Ripoff Report Verified

Ripoff Report Verified REVIEW: CarInfo2.com

EDitors UPDATE: Positive rating and recognition has been given to CarInfo2.com for its commitment to excellence in customer service.



CarInfo2.com hopes to clarify or handle any problems with their vehicle history report programs. The company, which delivers thousands of motor vehicle reports to customers daily, looks to provide 100% customer satisfaction to all clients.

CarInfo2.com vehicle history reports pull from the NMVTIS database which has access to tens of thousands of cars across North America. Only legally reported information is found in this database and this not all vehicle histories may be available. They are only available if they are reported and CarInfo2.com will only use law abiding means to find out the background of a car.

The CarInfo2.com vehicle history reports can provide information on odometer readings, previous owners, lemon status and more. CarInfo2.com also provides customer service to all clients who purchase reports and need help with the process or with their accounts. Any client who is unsatisfied with their report can email josh@carinfo2.com for a problem evaluation or full refund.

CarInfo2.com Customer Service Manager Josh F. notes:

"CarInfo2.com is committed to customer satisfaction and wants to make you 100% happy. We hope to do this through our 24/7 live chat operators on our website as well as with our toll free phone number 1-855-395-6395. Clients are invited to call or chat any time of the day or night to get their concerns taken care of by a real and professional customer service agent."

CarInfo2.com wants to provide all vehicle history report clients with the reports they deserve and the great customer service experience to match.

CarInfo2.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation CarInfo2.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with the ower Josh.. Ripoff Report is convinced that CarInfo2.com is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT CARINFO2.COM:

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customers from the past that had an issue ..

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Carinfo2 ? Complete Rip Off Internet

I was looking at purchasing a car and so the website said I could do a vehcile history report for $1.

No where did it give me ANY fine print. I looked to make sure I wasn't going to be charged more. I felt confident that I would only be charged a $1.


I get an email receipt that then says they have charged me $19.95.


I go back to the website, click to speak to customer service, which it says they are "online" and then it comes up that I can't actually speak to anyone and there is no 800# listed on their website. I checked my account info several times, to see how to contact them.


I ended up doing a google search and found them and spoke to an internet agent from that site: Here is the transcript:



Please wait for a site operator to respond.


You are now chatting with 'Alice'

Alice: Welcome to Customer Service Livechat. May I please ask to whom I have the pleasure of chatting with?

you: XXXXX

Alice: Hello, how may I assist you?

you: I signed up to do a vehicle history check for $1 and when the email receipt was sent I was charged $19.95. I want my money back! I don't want to do business with your unethical site and I want my information remvoed immediatley!

Alice: In order to quickly locate your account, I will need you to provide me with your email address and zip code please.

you: XXXXXXXXXX@aol.com / XXXXX

Alice: Thank you for providing the information. Please wait while I check your order details in our system.

Alice: When purchasing your Vehicle history report you signed up for the $19.95 payment plan mentioned on our website. We appreciate your business as a respected customer and ensuring your satisfaction is very important to us. Would you like to close your account and remove the remaining charges of $19.95 today?

you: Yes, I want a full refund and credit back and close the account. It was misleading and unethical.

Alice: I am sorry that you have decided to close your account.  Please allow me a moment to process this for you.

Alice: OK, I have closed your account and removed the remaining charges of $19.95 effective today.  Your confirmation number is:

Alice: 197892

Alice: Thank you for contacting live chat, Im glad we were able to resolve this for you today. Please CLICK HERE to finalize your account closure.

you: What about my credit?

you: what remaining charges?

Alice: I have issued you a refund as I want to ensure your satisfied with our service. Your refund is now on your credit card, depending on financial institution allow up to 3-5 business days for it to appear on your regular statement. Also, I have confirmed your account deactivation, please write down this number:

Alice: 197892

Alice: Thank you for contacting live chat, Im glad we were able to resolve this for you today. Please CLICK HERE to finalize your refund.



** I better have the refund and not get charged again. This is unethical!!!!