- Report: #458874
Report - Rebuttal - Arbitrate
Complaint Review: Carmax Auto Finance
Carmax Auto FinancePO BOX 440609 Kennesal, Georgia U.S.A.
Carmax Auto Finance Mis-information Kennesal Georgia
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It is now two weeks later and I called them this morning and was told that they had to fax the details off to Carmax Corporate to issue the checks and it would take another 4 - 6 weeks. I asked to speak to a manager and when she got on the phone told me that they did not have my correct address on file and the last time I called to correct it the check was already sent out. This was not relayed to me by the prior operator who by the way had sited the reason for not SENDING out the check was incorrect address. I informed her of my new address and asked the operator I had just spoken to told me another 4 - 6 weeks, she replied she didn't know. I wonder how many people they have working there that just don't know!!! How many depatments do I have to go through and how many different sub companies to get one refund check. It's all fine when you purchase the policy but when you cancel they give you the run around. It is now 06/05/2009 and I still haven't recieved any check from them or any appologies for that matter!
Brent De K
Sherman Oaks, California
This report was posted on Ripoff Report on 06/05/2009 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Carmax-Auto-Finance/Kennesal-Georgia-30144/Carmax-Auto-Finance-Mis-information-Kennesal-Georgia-458874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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