• Report: #619934

Complaint Review: Carmax, Carmax.com

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  • Submitted: Sat, July 03, 2010
  • Updated: Sat, July 03, 2010

  • Reported By: Futures — San Dimas California United States of America
Carmax, Carmax.com
6100 Manchester Blvd Buena Park, California United States of America

Carmax, Carmax.com vehicle was under warrenty and part was under warrenty guidlines, carmax refused to fix it Buena Park, California

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in 2007 i bought a camero SS. and i bought a warrenty through carmax on it, a few months later there was a problem with the clutch system( not the clutch plate)! there was contamination in the clutch fluid, carmax never inspected it before they sold it and the contamination blew out the master cylinder. after i would hold the clutch down all the way to the floor in a few seconds it would start engaging even with the clutch all the way down to the floor.

i spoke with a lady in buena park about this and she said they dont fix problems with clutches under warrenty, so i took it to duarte, ca  and told them about buena park and they said they do fix certain problems with the clutches but that what was happening to my clutch was perfectly normal.( i found out that they would have to put out 2500 bucks for special corvett/ camero ss clutch parts) and send it to a specialist place to fix the problem,

after this i said "fine if you think there is nothing wronge with the car why don't you appraise it for a buy back", and in this eight yr old car with massive problems duarte ca carmax gave me a "wow factor" offered 18 k for it knowing i owed 22 and would cost 2500 to fix the problem( so obviously i wouldn't take the buy back since it would cost me more)

so i was so pissed i was not going to pay for a warrenty that would not fix something that was covered i asked bueana park to cancel my warrenty and refund that money to me.... carmax gladley did cancel it. when i called back a day later to complain agian carmax in buena park said that they would have covered it but since i canceled the warrenty i could no longer get it fixed regardless,

so.... i went down to carmax in irvine ca and traded my car in on a very expensive vehicle, and ejoyed it for a week... i wanted to see if thoughs super duties held up like they do in commercals, i never found out the longer term effects of racing them baja with low coolent and oil that had heavy contaminates in them but they seem to like the off road a bit.

anyway i took the truck back with in my 10 day exchange time frame and paid the difference between what carmax ridiculously overly offered for my camero,( so i wouldn't have any documentation for court on the bad condiftion of my car, because their apprasal said great condition), and what i owed unfortunatly now carmax ended up with more than one lemon, and paid about 5 grand to much for my car in an attempt to get out of a repair they should have taken care of.. i wounder if they screw with alot of young people like this?


This report was posted on Ripoff Report on 07/03/2010 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carmax-Carmaxcom/Buena-Park-California-90621/Carmax-Carmaxcom-vehicle-was-under-warrenty-and-part-was-under-warrenty-guidlines-carma-619934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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