On June 26th I brought my 2002 VW Cabrio - which I bought in 2004 in to carmax for service as the check engine light was on.
I was told that the codes that came up pointed to 2 sensors in the transmission.
Carmax advised because they were in the transmission they would need to send out as they did not do transmission. I agreed and said as long as I got an estimate first they said fine.
On June 27th I get a phone call from Mike from Goldcoast transmission I say ok carmax says it's two sensors he says he thinks there's something else with the transimission - he says 350.00 to take the transmission out and take a look, I say fine.
next day I get a call from Gold Coast - who tells me 3300.00 for a new transmission - we say can't pay that right now - we'll take the car back - he says it will cost us 400.00 to put transmission back - we say no he quoted 350.00 - now my transmission is in the trunk of my vehicle and even though I drove the car to carmax and carmax drove the car to the transmission shop I now have 358.00 a month car payments for a car that doesn't run.
The owner of Gold Coast called me - and the man was a neanerthal - rude condicending - said he was gonna try to make things right - and he would charge me 2600.00 I said no -he told me I knew my transmission was bad that's why I brought it to him - I reminded him no I didn't bring it to him I brought it to Carmax.
Basically - they are holding my car for ransome - I expect when I get an estimate that the car is giving back to me in the same condition in which I sent it.
Carmax is saying they are not responsible for any of this and the Service Manager has said - she doesn't think she can do anything for me - because I spoke to Gold Coast when they called me - of course I wonder who gave them the number to call me - you got it Carmax
I've asked Carmax twice once on 7/4 and on 7/2 to get my car back from gold coast transmission - and yet today - I get a nasty voicemail from Gold Coast that my car is sitting there for 9 days and now I owe them 50.00 a day for storage.
By the way Carmax also told me I needed a new front axle and 4 new tires (I just bought new tires in March)
And by the way - bad transmission/broken front axle
I bought my car in 2004 with 24,000 miles on it and today it has 48,000 miles on it...................how sad - so now my car is sitting at Gold Coast Transmission - with the transmission in the trunk.