CarMax Another unhappy customer over 16 visits to the service department the business that doesn't give a dam Kennesaw Georgia

You're an a**

The warranty that was purchased is the Maxcare warranty. One of the nice things about the warranty is that it offers a rental car and towing...but for the customers convenience and preference they choose whom they wish to service the vehicle. It may be worked on by Carmax, the local Ford dealership, or any other certified shop. So please, utilize the warranty by taking advantage of all your options.

The warranty that was purchased is the Maxcare warranty. One of the nice things about the warranty is that it offers a rental car and towing...but for the customers convenience and preference they choose whom they wish to service the vehicle. It may be worked on by Carmax, the local Ford dealership, or any other certified shop. So please, utilize the warranty by taking advantage of all your options.

The warranty that was purchased is the Maxcare warranty. One of the nice things about the warranty is that it offers a rental car and towing...but for the customers convenience and preference they choose whom they wish to service the vehicle. It may be worked on by Carmax, the local Ford dealership, or any other certified shop. So please, utilize the warranty by taking advantage of all your options.

The warranty that was purchased is the Maxcare warranty. One of the nice things about the warranty is that it offers a rental car and towing...but for the customers convenience and preference they choose whom they wish to service the vehicle. It may be worked on by Carmax, the local Ford dealership, or any other certified shop. So please, utilize the warranty by taking advantage of all your options.

What you don't see on this site is how Randy made all sorts of modifications to his son's Toyota which subsequently lead to the demise of the engine in the car. Abuse such as "hot roding" and "racing" vehicles can do enormous amounts of damage that may not be covered. Maintenance neglect is also a huge factor. You would not believe the amount of people who think their vehicle is "gas and go."
If the manufacture of the vehicle can not locate and repair the problem what makes you think that deceit is involved?

Sorry but after having a very bad time with the service dept at the Kennesaw Carmax I have to agree with this person. Also if you rear more on this thread you will see there are more horror stories about the same Kennesaw carmax. They DO NOT honnor thier warranties even if you pay extra for 4 years. I had to buy a new motor for my Toyota because Kennesaw Carmax refused to honnor the warranty. I had had the car for 2 months. From the looks of the post about this Carmax I see I am not the only custormer carmax has lost for life!!P.S I also talked to the main headquarters and got nowhere..

N should consult a lawyer regarding this issue because the Georgia Lemon Law states that after 3 attempts to correct the problem the car dealership is required to replace or refund the automobile entirely. No questions asked.

Obviously CarMax has had it more than 3 times!

Good Luck!

Here is a quote from the lemon law

"...will handle claims including odometer fraud, consumer rights, computers, warranties, spot delivery fraud, used car lemon cases, defective automobiles and all other vehicles such as motorcycles, vans, trucks, RV's, and boats."

This isn't to say that Carmax isn't responsible. I just suggest N contact a firm that specializes in Georgia's lemon laws. Most firms offer a free case evaluation. It wouldn't hurt to try.

In response to Alan's comment - I don't think Ford will do anything. The truck's out of warranty (I believe Ford's warranties are 3/36), and N did not buy the vehicle from a Ford dealer. Ford has no interest in backing up a Carmax dealership. Ford has not been doing the repairs on the truck either.

What you have described seems to fit the description of a lemon moreso than an uncaring service center. You even admit to taking it to the Ford dealership 3 times for repair, although it isn't clear if you had better results there. Does your extended warranty require you to take it to a Carmax service center? Most extended service contracts allow you to take it to any qualified service center.

I can understand the frustration of not being able to get your vehicle fixed, but choose who to blame carefully. People use these types of sites as a guide for making informed decisions, but the information provided is not always clear and is most often biased to support the person's emotional involvement in the situation. I would strongly suggest researching your state's lemon laws and see what your options are for having Ford buy the car back.

First, in response to the comments from Buyer Beware. I have tried to cut my loses and loose the vehicle, unfortunately for me the loss is to the tune of $4,000 - $6,000 depending on the willing buyer. The other problem, I want the vehicle fixed, not just "temporarily", but permanently. Thirdly, they are just passing me around between the "labor force" and no one will fix the problem. On Thursday of last week, the Operations Manager said, "just give us 5000 miles, you'll see we fixed it right". The vehicle made it 510 miles before it starting running rough and the check engine light came on again. When I called Carmax Service, they told me I had to make an appointment to bring the car in - as if they (David) didn't know the history of the vehicle and my previous attempts to have it fixed -under warranty.

Finally, I took the advise of previous reader and sent fax to corporate headquarters - almost 2 weeks ago and I am still waiting to hear from the VP of Operations.

Why is it that you are blaming everyone else for your mistake? Did you ever hear of "Buyer Beware"?

And what do you think FORD stands for...Fix Or Repair Daily!

You bought the car. It is no one else's fault that you were stuck with one that needed repairs, especially a Ford and an Explorer no less! These trucks have the worst records of any truck/car on the road and you bought it. What did you expect? Why do you think the previous owner got rid of it with such low mileage? Probably because it continually neded repairs.

I understand your frustration at being ignored. But what do you want those people to do anyway? They have agreed to fix the truck because of your extended warranty. It's not their fault there are so many problems they can't fix them all before they happen. So cut your losses and get rid of it. You bought it.