In May 2006, I purchased a 2000 Nissan Maxima. At the time of the purchase, I also included the "extended warranty" with my purchase to the tune of $1664.00.
On October 2, 2006, I noticed the oil light come on as I was going to work. When I went out to go to the parts store to get oil, my vehicle completely broke down and would not start. After a good samaratan stopped by and poured oil into the engine of my car, all of the oil immediately spilled onto the ground. He looked under my vehicle to find that I did not have an "oil plug" in the oil pan, that my plug had come out of the oil pan completely which made all of the oil drain out of the engine.
I called Carmax to report the problem, and they made an appointment for Wednesday, October 4. It has taken since that time until this past Friday, October 20, for whoever they sent the vehicle to for repair to tear the engine completely down. I was told for three weeks that "AON" (the name of the extended warranty company) would send an investigator to the repair shop to assess the damages and make the determination about repairs to my vehicle. They asked when I had changed the oil last, and I explained to them that I hadn't since I purchased the vehicle. The investigator made the determination that they were not going to cover the repairs because the oil had not been changed in 8100 miles.
The last oil change would have been made by Carmax and either the oil plug was not tightened properly or it was defective to have come out of the oil pan. The warranty company refuses to pay for repairs because it will involve rebuilding the engine and cost in the neighborhood of $3000-$4000.
I was told on October 20, that they would definately not cover the repairs. I asked to speak to the investigator, they did not know who that person was, I asked to speak to a supervisor, they said my only recourse was that I would receive their decision in the mail and that the letter would explain how I could appeal their decision.
I have left a message for an attorney, I plan to have AON put out of business-my ultimate goal is to anialate Carmax Maxcare. They will take the money and run, and never intend to carry out their obligation. I am re-contacting the Better Business Bureau and the Office of Consumer Affairs. If needed, I shall go to my congressman, this type of treatment is outrageous!
U.S.A. Click here to read other Rip Off Reports on CarMax STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!